Holiday Inn Express Cologne - Troisdorf By Ihg

The hotel serves as an excellent base for travelers passing through or exploring the region, offering a blend of convenience and value. Its strategic location near major highways and the inclusion of breakfast make it a popular choice for those seeking a practical stopover or a base for regional excursions. Guests frequently highlight the hotel's consistent cleanliness, the comfort of its main beds, and the generally friendly and helpful staff who contribute positively to the overall experience. It is particularly well-suited for families visiting nearby attractions like Phantasialand or exploring Cologne, as well as business travelers needing easy access to the area. The hotel's efficient design and amenities cater to guests looking for a straightforward and comfortable stay without unnecessary frills. To enhance your experience, consider requesting a room on the side away from the car wash or highway for a potentially quieter night, and be aware of the additional cost for on-site parking, which is a recurring point of feedback.

Facilities & Amenities
The hotel offers a range of facilities designed for convenience, though some aspects receive mixed feedback. Many guests appreciate the availability of ample parking spaces on-site, providing easy access for those traveling by car, although a fee applies. The hotel maintains a pet-friendly policy, allowing guests to travel with their companions for an additional charge. While there is a bar available, some guests note that it can be unstaffed or slow at times, impacting the evening experience. Rooms are generally equipped with essential amenities such as a coffee/tea maker, ironing board, and TV. The air conditioning system is present in rooms, but its effectiveness is a common point of discussion, with some guests finding it insufficient, especially during warmer periods, leading to rooms feeling too warm.

Cleanliness & Room Comfort
Guests consistently praise the hotel's cleanliness, describing rooms and bathrooms as well-maintained and spotless upon arrival. The comfortable beds are a recurring highlight, often featuring soft toppers and quality linens that contribute to a restful night's sleep for most. However, feedback on the sofa bed is frequently negative, with many guests, especially families, finding it too small, uncomfortable, or feeling the underlying frame. The room size is often described as compact or tight, particularly when accommodating more than two people, which can limit space for luggage and movement. Noise levels are a significant concern for some, stemming from the adjacent highway, a nearby car wash, or hallway activity, despite efforts at soundproofing. While some rooms offer good insulation, others find it necessary to keep windows closed to mitigate external sounds, which can exacerbate issues with the air conditioning if it is not fully effective.

Dining & Food Quality
The breakfast service is a prominent feature, generally receiving positive feedback for its quality and inclusion in the room rate. Most guests find the breakfast variety to be good, offering a selection of fresh bread, cold cuts, cheese, fruit, and yogurt. The presence of a pancake machine is a popular highlight, especially for families. Coffee and takeaway options like cups and pastry bags are also appreciated for convenience. However, some guests describe the breakfast as minimalist, lacking hot items such as scrambled eggs or bacon. During peak times, the breakfast area can become very crowded, leading to long queues and slow replenishment of items, which can detract from the dining experience. Despite these points, the breakfast is widely considered to offer good value for money.

Location & Accessibility
The hotel's central location is a major advantage, offering excellent highway access that makes it ideal for travelers passing through or as a base for exploring the region between Cologne and Bonn. Public transport is accessible, with an S-Bahn station located within a 10 to 20-minute walk, providing convenient connections to Cologne city center and the airport. The immediate vicinity boasts several nearby amenities, including a McDonald's, Subway, a petrol station with a convenience store, and The Ash Steakhouse, offering quick and easy dining options. Parking is available on-site, though it incurs a daily fee, which many guests find expensive given the hotel's location outside a major city center. Some guests note that free street parking might be available nearby, but this is not always guaranteed.

Staff & Service
The staff at the hotel consistently receive high praise for their friendly and helpful demeanor, significantly contributing to a positive guest experience. Many reviews highlight their willingness to assist with various requests, from providing extra amenities to resolving issues promptly. The check-in process is generally described as efficient, though some guests have experienced delays during busy periods. Staff are often commended for their accommodating requests, such as room changes or providing additional items. While housekeeping is generally effective in maintaining cleanliness, a few guests reported initial issues like uncleaned rooms or missed items, which were typically resolved upon notification. Overall, the staff's dedication to service is a recurring theme, making guests feel welcomed and valued throughout their stay.

Additional Information
Several guests have noted specific operational aspects that impact their stay. There have been recurring elevator issues, with the single elevator sometimes being out of service for extended periods, causing inconvenience, particularly for guests on higher floors or those with mobility challenges who then have to use stairs. Despite a non-smoking policy, some guests have reported a persistent smoking smell in their rooms, suggesting a need for stricter enforcement or improved air purification. Guests should also be aware that rooms typically do not include in-room mini-fridges or in-room safes, which some travelers find essential for storing personal items or keeping beverages cool. Furthermore, a few reports indicate inconsistent hot water supply in some rooms, which can be an inconvenience during showers, affecting overall comfort.