Holiday Inn Express Krefeld - Dusseldorf by IHG

This modern hotel offers a quiet environment and cleanliness, making it an ideal choice for business travelers, transit guests, and event attendees visiting the Düsseldorf area. Its signature feature is its convenient location with excellent autobahn accessibility, providing a functional and comfortable base for short stays. Guests consistently praise the comfortable beds and the friendly staff who contribute to a welcoming atmosphere. For those seeking a peaceful retreat after a busy day, the hotel's setting ensures minimal disturbance. To enhance your stay, be aware that the hotel is in an industrial area, so plan for transportation if you wish to explore the city center or dine out, and consider checking breakfast times to avoid peak crowding.

Facilities & Amenities
Guests frequently note the absence of mini-fridges or minibars in rooms, which is a common point of feedback, and some found a lack of sufficient wardrobe space or desks. However, many appreciate the convenience of in-room ironing boards and irons, as well as tea and coffee facilities and readily available USB charging points. While the Wi-Fi is generally reliable in common areas, some guests reported it being weak within their rooms. The hotel features a bar where guests can enjoy drinks, but it notably lacks a full-service restaurant for lunch or dinner, which many found inconvenient. Some reviews also mentioned issues with the ventilation or air conditioning not providing adequate fresh air or temperature control in rooms.

Cleanliness & Room Comfort
Rooms are widely described as clean and modern, providing a comfortable stay. Guests consistently highlight the exceptionally comfortable beds and mattresses, ensuring a restful night's sleep. The hotel's location contributes to a generally quiet atmosphere, with good sound insulation minimizing external noise. However, a significant number of guests expressed dissatisfaction with the room cleaning policy, noting that rooms are often not serviced daily, particularly for shorter stays, leading to requests for fresh towels. Some isolated reports mentioned minor cleanliness issues like hair in the shower or mold in bathrooms. Additionally, some guests found their rooms to be too warm due to issues with the ventilation system, and housekeeping staff knocking on doors early in the morning was a recurring complaint.

Dining & Food Quality
The complimentary breakfast is generally considered sufficient, offering a range of options including scrambled eggs, cold cuts, and cereals. However, a frequent point of feedback is that the breakfast room is often too small and becomes overcrowded, making it difficult to find a table, especially during peak hours. The quality of rolls and bread received mixed reviews, with some guests finding them unappetizing. A common observation is the absence of a full restaurant for lunch or dinner, which limits food options to pre-packaged sandwiches or basic bar snacks like pizza and nachos. Some guests found these limited options to be of poor quality or overly salty. Staff efforts to replenish items and clear tables during busy breakfast times were also noted as sometimes insufficient.

Location & Accessibility
The hotel is situated in a quiet industrial area, offering excellent accessibility to the autobahn, which makes it highly convenient for transit guests and those traveling by car to destinations like Düsseldorf Messe or the airport. However, its location means it is quite far from the city center and popular attractions, with virtually nothing within walking distance in terms of restaurants or shops. Parking is a significant topic; while free street parking is often available nearby, the hotel's own paid parking lot is frequently criticized for being expensive and having limited spaces, often filling up. Public transport connections are available, with a bus stop nearby, but some guests found reaching the tram or city center by public transport to be inconvenient.

Staff & Service
The staff consistently receive high praise for their friendliness, helpfulness, and professionalism. Guests frequently highlight the quick check-in process and the staff's willingness to assist with various requests, including providing local dining tips or arranging food deliveries. Many reviews commend the staff for their attentive service and ability to communicate effectively, often in English. However, some guests reported isolated negative experiences, such as perceived unfriendliness from a specific staff member or issues with payment processing. A recurring concern relates to housekeeping service, with guests noting early morning knocks on doors or rooms not being cleaned daily, which some found disruptive or inconvenient. Overall, the positive interactions with the front desk and bar staff are a strong point.

Additional Information
The hotel maintains a pet-friendly policy, welcoming guests traveling with animals, with some guests appreciating the staff's positive interactions with their pets. A key policy to be aware of is the room cleaning schedule, which often does not include daily service for stays shorter than two nights, a point of contention for many guests. The hotel is described as a "smart hotel" with energy-saving features, such as key-card activated lighting. While the hotel does not offer a full restaurant, staff are helpful in providing local dining recommendations or assisting with ordering takeaway food from nearby establishments. Guests should also note the paid parking policy, which is a frequent point of discussion, despite free street parking often being available nearby.