Holiday Inn Express Marseille Airport By Ihg

This hotel is a highly convenient choice for travelers, primarily due to its direct proximity to the airport and efficient free shuttle service, making it an ideal stop for layover travelers and those with early flights. Guests consistently highlight the hotel's cleanliness, comfortable beds, and the generally attentive staff who strive to provide a pleasant stay. The hotel also caters well to business travelers due to its location near corporate facilities, and families appreciate the spacious accommodations. To ensure a smooth experience, it is advisable to confirm shuttle availability, especially for very early departures, and be aware that dining options outside the hotel are limited.

Facilities & Amenities
The hotel offers a range of facilities designed for guest convenience. Many appreciate the availability of free Wi-Fi, though some guests have noted occasional issues with its strength. For relaxation and fitness, there is a fitness center and a pool, which is a welcome amenity, especially during warmer months, although some reviews mention it can be cold or occasionally closed for maintenance. Additional conveniences include ice machines and vending machines for quick refreshments. The hotel also provides a business center with charging points, catering to those who need to work during their stay.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is generally positive, with many praising the spacious rooms and their modern decor. The comfortable beds and quality linens are frequently highlighted, ensuring a restful night's sleep. While the hotel is close to the airport, rooms are often described as quiet, contributing to a peaceful environment. However, some guests have reported issues with cleanliness, noting instances of hair or dust, and a few found their rooms to be small. There are also mixed comments regarding air conditioning effectiveness and occasional noise levels from within the hotel or nearby external sources. Some bathrooms have been noted for minor issues like slippery shower floors or missing toiletries.

Dining & Food Quality
The hotel offers on-site dining options, with breakfast receiving varied feedback. While some guests find it good and varied, others describe it as basic, lacking choice, or having issues with food temperature, such as cold eggs. The restaurant provides convenience, especially given the remote location, and some specific dishes have been praised for their food quality. However, several guests found the restaurant expensive with limited menu options, and some experienced clumsy or slow service. A notable convenience is the availability of pizza service, which is appreciated by guests arriving late.

Location & Accessibility
The hotel's primary advantage is its airport proximity, being just a few minutes' drive from the terminal. The free shuttle service to and from the airport is a significant benefit, though some guests have reported challenges with shuttle wait times, difficulty contacting the hotel for pickup, or limited availability during very early morning hours. While excellent for transit, the remote location means it is far from the city center and local attractions, with very few external dining or shopping options within walking distance. Parking is available, which is convenient for guests traveling by car, and the hotel is also accessible from the nearby train station.

Staff & Service
The staff at the hotel consistently receive high praise for their friendliness, helpfulness, and professionalism. Guests frequently commend their attentive service, from the quick check-in process to their willingness to accommodate requests such as early check-ins, luggage storage, or assistance with lost baggage. The shuttle service drivers are also noted for their efficiency and pleasant demeanor. While the majority of feedback is positive, a few guests have described some staff as indifferent or unprofessional, and some restaurant service experiences were reported as clumsy. Overall, the staff's dedication to guest satisfaction is a recurring theme.

Additional Information
Guests should be aware that there are two hotels in the vicinity, the main hotel and an "Express" version across the street, which can sometimes lead to confusion upon arrival. The hotel offers a convenient 24/7 pizza service, which is particularly useful for late arrivals when other dining options are closed. For those with later flights, the hotel provides luggage storage, allowing guests to utilize hotel facilities after check-out. The property also features a gated entrance, contributing to a sense of security for guests and their vehicles.