Holiday Inn Frankfurt - Alte Oper By Ihg

The hotel offers a modern design and comfortable accommodations, providing a quiet retreat in a central urban setting. Guests frequently highlight the hotel's cleanliness, comfortable rooms, good breakfast, and friendly staff. Its location near the main train station makes it ideal for business travelers and sightseers alike. While the hotel itself is a welcoming environment, couples and families should be mindful of the surrounding area, particularly when walking from the train station. To ensure a pleasant stay, consider requesting a room on a higher floor for quieter nights and be aware of the immediate neighborhood.

Facilities & Amenities
The hotel features a well-equipped gym with cardio equipment and even Peloton bikes, though some guests noted its small size or perceived absence. A spacious and clean parking garage is available, including electric vehicle charging stations, though some found the entrance challenging for larger vehicles and noted payment complexities. The lobby and bar area are described as modern and inviting, providing a pleasant space for relaxation. Guests appreciate the overall modern design and well-maintained condition of the hotel. While there is no swimming pool or spa, the available amenities contribute to a comfortable stay. A mini-market in the foyer offers convenient access to snacks and drinks.

Cleanliness & Room Comfort
Guests consistently praise the cleanliness and modern design of the rooms, often describing them as spacious and well-maintained. The beds are generally found to be very comfortable, with some reviews specifically mentioning multiple pillow hardness options for a restful sleep. However, a recurring point of feedback is the absence of a mini-fridge in many rooms, which some guests found inconvenient. While rooms are generally quiet, some experienced issues with air conditioning effectiveness, leading to warm rooms, and noted noisy doors when closing. Some guests also reported a surprising presence of mosquitoes, particularly when windows were opened for ventilation, and a few mentioned a lack of standard toiletries like slippers or toothpaste, which needed to be requested from reception.

Dining & Food Quality
The hotel's breakfast buffet receives widespread acclaim for its variety and quality, offering an extensive selection that caters to diverse tastes, including vegan options, fresh eggs, bacon, pancakes with maple syrup, and a range of meats, cheeses, and fruits. Most guests find the breakfast to be a highlight of their stay, with ample seating and attentive service. However, some specific criticisms include the juice options, which were occasionally described as watery or poor-tasting, and some prepared items like scrambled eggs or pancakes were perceived as tasting like ready-made products. The hotel bar and restaurant are also generally well-regarded for their atmosphere and food quality, providing convenient dining options for guests.

Location & Accessibility
The hotel boasts a central location, offering easy access to the main train station, Opera House, and city center, making it convenient for both business travelers and sightseers. Many attractions, including shopping areas and the old town, are within walking distance or a short public transport ride away. However, a significant and frequently mentioned concern is the hotel's proximity to a red light district and areas with homeless individuals and drug users. While the immediate vicinity of the hotel is generally considered safe, guests are strongly advised to be cautious and choose their routes carefully, especially when walking from the train station, to avoid less pleasant streets.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and professionalism. Guests frequently highlight the attentive service provided across all departments, from reception to the bar and restaurant. The check-in and check-out processes are generally described as smooth and efficient, though some guests experienced longer wait times during peak hours or noted occasional inflexibility regarding early check-in requests. Housekeeping is generally effective, but some guests reported inconsistencies with room cleaning if the "clean room" tag was not explicitly displayed, or even when it was. Overall, the staff's dedication to providing a welcoming and accommodating experience is a recurring positive theme.

Additional Information
Guests should be aware that a deposit is typically required upon check-in, which some found surprising as it wasn't always clearly communicated beforehand. The hotel offers late check-out options, which are appreciated by many. For loyalty program members, IHG benefits such as room upgrades and welcome amenities are often provided, though some members noted issues with points not being credited for bookings made through third-party agencies. The hotel has a specific policy regarding room cleaning, requiring guests to display a card for service. Some guests also reported unexpected charges for items like bottled water or early check-in, which caused confusion. The hotel is pet-friendly, a notable feature for those traveling with animals.