Holiday Inn Pattaya By Ihg

This hotel stands out as an exceptional choice for families with children, offering a truly immersive and engaging experience, particularly due to its outstanding Kids Club. It has recently undergone renovations, enhancing its appeal with modern facilities and a fresh ambiance. The hotel’s commitment to providing a comfortable and enjoyable stay is evident through its consistently praised cleanliness, diverse dining options, and the genuinely attentive service from its staff. Couples and business travelers also find the hotel appealing for its comfortable accommodations and convenient location. To maximize your stay, be sure to explore the extensive activities offered at the Kids Club and take advantage of the hotel's prime beachfront access.

Facilities & Amenities
The hotel boasts an impressive array of facilities, with the Kids Club being a major highlight, consistently receiving rave reviews. It is described as large, clean, and well-equipped with a variety of toys, games, and activities suitable for different age groups, including slides, trampolines, and craft sessions like slime making and painting. Many guests appreciate the dedicated staff within the Kids Club who actively engage with children. The hotel also features multiple swimming pools, including a kids' pool with slides and a separate infinity pool for adults, both noted for their cleanliness and appealing views. A fitness center is available, though some guests found it small or too warm.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and well-maintained, with many appreciating the newly renovated spaces. Rooms are often described as spacious, with some even featuring two bathrooms, and offer excellent sea views from their balconies. The air conditioning is effective, ensuring a comfortable temperature. While many guests praise the overall comfort, feedback on bed comfort is mixed; some find the beds hard, though the hotel is responsive in providing mattress toppers upon request. Minor issues reported include a leaking bidet spray in one instance and a concern regarding housekeeping entering a room without a response to the doorbell.

Dining & Food Quality
The hotel's breakfast consistently receives high praise for its variety, quality, and freshness, offering a wide selection of English, continental, Asian, and Indian options. Many guests highlight the excellent start to their day provided by the breakfast buffet. The hotel features several restaurants and a lobby bar cafe, with food generally being well-regarded, including tasty poolside food. Some guests specifically enjoyed dishes like pizza and combo meals. However, a few guests expressed disappointment with the room service menu and found the lobby bar cafe unwelcoming or its service slow, with some reporting issues with member discounts.

Location & Accessibility
The hotel enjoys a highly favorable beachfront location, allowing guests easy access to the beach just across the street. Its position at the quieter, northern end of the beach is appreciated by those seeking a more relaxed atmosphere, while still being conveniently close to major attractions. Guests find it within easy walking distance or a short ride via local transport to popular spots like Terminal 21 and various shopping and dining establishments. The hotel's proximity to a convenience store on-site is also a noted advantage, providing easy access to necessities.

Staff & Service
The staff consistently receives overwhelmingly positive feedback, described as exceptionally friendly, helpful, attentive, and professional. Guests frequently commend the Kids Club staff for their outstanding care and engagement with children, often mentioning them by name for their dedication. The Executive Lounge staff are also highly praised for their excellent service. The check-in process is generally smooth and efficient, though one guest had a less warm experience regarding an upgrade request. Staff are noted for their quick problem-solving and willingness to go above and beyond to ensure a comfortable stay.

Additional Information
Guests should be aware that the hotel has been undergoing renovations, particularly in the lobby and Bay Tower, which has temporarily impacted some areas and caused occasional noise. While these works are generally managed to minimize disruption, some guests experienced temporary inconvenience, such as a temporary lobby setup. The hotel is highly regarded for its family-friendly policies, including free access to the Kids Club for hotel guests and complimentary food for children. Some rooms offer the convenience of balcony smoking.