ibis Lausanne Centre

The hotel is highly regarded for its central location, which serves as a signature feature, providing guests with unparalleled access to the city's attractions. This prime position, coupled with the provision of a free public transport pass, significantly enhances the guest experience, making exploration effortless. Guests consistently highlight the friendly and helpful staff, the hotel's overall cleanliness, and the comfortable beds as key strengths. The property is an excellent fit for sightseers and leisure travelers eager to discover the city on foot or via convenient public transit. It also caters well to business travelers attending events in the city center and families seeking a practical and comfortable base. To maximize comfort, consider requesting a room with an opening window for fresh air, as many rooms do not offer this feature. Additionally, it is advisable to confirm parking costs upon arrival, as this is a recurring point of feedback.

Facilities & Amenities
The hotel offers several convenient facilities that enhance the guest experience, including an underground parking garage, which is appreciated by those traveling with vehicles, though some guests note it can be narrow or expensive. Free Wi-Fi is available throughout the property, allowing guests to stay connected, although a few reviews mention it can be erratic or have poor connection in rooms. The inviting lobby area is described as a pleasant space to relax, often featuring a foosball table, and there is a bar downstairs for evening refreshments. For convenience, luggage storage is also provided. However, some guests express a desire for more in-room amenities, such as USB charging points, a mini-bar, a refrigerator, a safe, or kettles for hot beverages. Occasional feedback points to issues with lifts being out of order or closing too quickly, and the reception area sometimes appearing crowded or poorly indicated.

Cleanliness & Room Comfort
Guests consistently praise the hotel's cleanliness, describing rooms as very clean, super clean, and neatly maintained. The beds are widely reported as comfortable, ensuring a restful stay, and the bedding is also noted for its comfort. Many rooms benefit from effective soundproofing, contributing to a quiet atmosphere. The showers are generally considered spacious with good water pressure. However, a significant and frequently mentioned concern is the inability to open windows in many rooms, leading to a sense of being stuffy, airless, or having poor ventilation, sometimes resulting in a mouldy smell. The air conditioning is often cited as not working properly, not effective, or merely making noise without adequately regulating room temperature. Some bathrooms are described as small or cramped, with issues like smelly drains, leaking shower doors, or inconsistent hot water. Other minor points include a lack of wardrobes or hangers, dim lighting, and outdated decor in some areas.

Dining & Food Quality
The hotel's breakfast generally receives positive feedback, with most guests finding it good, very good, rich, tasty, and diverse. The buffet offers a wide selection of both cold and hot items, including fresh products, various bakery items, cheese, muesli, and scrambled eggs, with the latter often highlighted as delicious. The breakfast service is available for long hours, accommodating different schedules. However, some guests found the breakfast to be basic, average, or boring, occasionally noting limited options, particularly for vegetarians, or issues with cold eggs and sausage. The breakfast area can sometimes feel small, crowded, and loud, as it is occasionally shared with the reception space. Specific comments include the absence of a waffle iron and the quality of hot chocolate being less than ideal.

Location & Accessibility
The hotel's location is consistently lauded as excellent, great, central, and highly convenient. Guests appreciate being within easy walking distance of downtown sites, the city center, pedestrian streets, various shops, restaurants, the historic center, and key tourist attractions. Its proximity to public transport is a major advantage, with bus stops and metro stations located nearby, providing easy access to the main train station and other parts of the city, including the lakeside. For those arriving by car, underground parking or a garage is available on-site, which many find convenient. However, some guests note that the walk from the train station can be uphill and quite tiring. The on-site parking is frequently mentioned as being expensive or having a narrow entrance, and some guests were not clearly informed about the associated costs upon arrival.

Staff & Service
The hotel staff consistently receives high praise for their friendly, helpful, attentive, and professional demeanor. Guests frequently describe the team as welcoming, responsive, and competent, contributing significantly to a positive stay. The check-in process is often noted as quick and efficient. Staff members are commended for their willingness to fix problems, provide valuable advice on excursions and city information, and their multilingual abilities, which assist a diverse range of visitors. Housekeeping is also highlighted for maintaining clean rooms daily. While the majority of feedback is positive, a few guests reported instances of unfriendly or cold receptionists, slow email response times for inquiries, or issues related to invoice discrepancies. Some also felt that staff presence at the reception or bar could be more consistent at times.

Additional Information
A standout benefit frequently highlighted by guests is the provision of a free public transport ticket or city transport card for the duration of their stay. This valuable amenity grants access to local buses and the metro, and sometimes includes discounts for museums or other attractions, significantly enhancing the convenience of exploring the city. The hotel maintains a pet-friendly policy, though guests should be aware of a daily fee associated with bringing pets. Some reviews mention a destination fee or other additional service charges that guests should clarify upon booking or arrival. For loyal patrons, the hotel offers rewards program benefits. It is also noted that the provided public transport ticket might come with an online timetable or city map rather than a physical one.