Kyriad Toulon Est Hyeres La Garde

This hotel is often chosen for its secure parking and comfortable beds, making it a practical choice for short-stay guests and business travelers seeking a convenient stopover. While many appreciate the overall value for money, feedback on staff demeanor and room condition is notably mixed. The hotel is undergoing renovations, which some guests note are incomplete or have poor finishes. For budget-conscious travelers, it offers a basic yet functional stay. To ensure a smoother experience, guests should be prepared for the mandatory deposit policy upon arrival and the unique process for accessing the gated parking area, which requires calling the reception for entry and exit.

Facilities & Amenities
The hotel features a swimming pool, which is a significant draw for many guests, though its availability and cleanliness are inconsistent, with some reviews noting it was closed, small, or not well-maintained. While some guests found the air conditioning effective, others reported issues with heating during colder months. In-room amenities include a kettle with complimentary tea and coffee, which is a welcome touch. However, the television screens are often described as small with limited channel selection. The Wi-Fi connectivity receives mixed reviews, with some guests experiencing poor or non-existent service. There is no full-service restaurant on-site, with only limited food options available.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is varied. Many rooms are described as clean and spacious, with comfortable beds and good mattresses ensuring a restful sleep. However, a significant number of guests report issues with overall cleanliness, mentioning dust, hairs in the bathroom, and general wear. The room condition is a frequent point of concern, with reports of dilapidated features such as damaged walls, holes, peeling paint, and broken fixtures like toilet paper dispensers, tables, and electrical outlets. Noise levels are a recurring complaint, stemming from poor sound insulation, corridor activity, and external sounds like street traffic or music from nearby establishments. Bathroom issues include moldy or yellowed shower curtains, missing bath plugs, and broken or unattachable shower heads.

Dining & Food Quality
The breakfast service receives mixed to negative feedback. While some guests find it complete and satisfactory for the price, many others express disappointment with the limited selection, cold items such as eggs and bacon, and the quality of pastries and bread, which are often described as stale or powdered. Issues with service during breakfast, such as uncleared tables and a lack of mugs, are also noted. A significant point of contention is the absence of a full-service restaurant; guests frequently mention that only pizzas are available, requiring them to seek dining options elsewhere. Overall, the food quality for breakfast is generally considered to be below expectations for many visitors.

Location & Accessibility
The hotel's location is generally considered convenient for its easy access to a commercial zone and proximity to major roads, making it suitable for those traveling by car. Guests appreciate its closeness to various shops, restaurants, and public transport options, including bus lines to Toulon and a nearby train station. A key feature is the secure parking, which is free for guests. However, the accessibility of the parking area is a major source of frustration; the gate is often closed, requiring guests to call the reception for entry and exit, which many find inconvenient and time-consuming. The surrounding area is primarily an industrial or commercial zone, lacking scenic views.

Staff & Service
The staff at the hotel elicits highly mixed reviews. Many guests praise the team for being friendly, welcoming, helpful, and professional, highlighting their attentiveness and willingness to assist. Conversely, a notable number of reviews describe staff as cold, unsmiling, or unhelpful, particularly concerning the check-in process and gate access. The check-in procedure itself is a significant point of contention due to the mandatory deposit requirement. Housekeeping service also receives varied feedback; while some guests report daily cleaning, others complain about missed cleanings or insufficient attention to detail, such as leaving rooms untidy or failing to provide fresh towels.

Additional Information
A highly contentious aspect of staying at this hotel is the mandatory deposit policy, which requires guests to provide a 150€ credit card imprint upon arrival. This policy is a frequent source of frustration, as many guests feel it is not clearly communicated upfront and that refunds are often delayed or unfairly withheld, sometimes for reasons like alleged damages or smoking. Guests are also required to sign a document acknowledging the hotel's internal regulations, a practice many find unusual and excessive. Furthermore, the hotel is undergoing renovations, which, while aiming to improve facilities, have resulted in some rooms having unfinished or poorly executed work, impacting the overall guest experience.