NH Amsterdam Schiphol Airport

The hotel is a popular choice for its convenient location near the airport, highlighted by its free airport shuttle service, making it an ideal transit hotel for those with early flights or layovers. Guests frequently commend the spacious and comfortable rooms, along with the generally friendly and helpful staff who strive to ensure a pleasant stay, often going the extra mile to assist. The presence of wellness facilities, including a pool and sauna, adds significantly to its appeal, offering relaxation after travel. This hotel is particularly well-suited for business travelers seeking convenience and amenities, families looking for comfortable accommodations and recreational options, and couples desiring a relaxing stopover. To optimize your experience, it is advisable to reserve your shuttle spot in advance when departing from the hotel, and be aware that room conditions can vary, with some being more recently refurbished than others.

Facilities & Amenities
Guests appreciate the comprehensive range of facilities and amenities available. The fitness center is well-equipped, though some suggest the equipment could be upgraded. The pool, sauna, steam room, and hot tub are popular for relaxation, despite occasional comments about inconsistent water temperatures in the pool and hot tub. For convenience, the hotel offers free Wi-Fi throughout, ensuring guests can stay connected. In-room amenities typically include a kettle and a coffee machine, with some rooms featuring Nespresso machines. A 24-hour self-service store in the lobby provides easy access to snacks and drinks, while ice machines and vending machines are also available. Most guests find these offerings contribute positively to their overall comfort and convenience during their stay.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is generally positive, though with some variations. Rooms are often described as spacious and equipped with clean sheets and towels, ensuring a restful stay. Many guests find the beds to be comfortable, contributing to a good night's sleep, while some note them as being quite firm or hard. While some rooms are praised for being modern and well-kept, others are perceived as dated or in need of refurbishment, with occasional mentions of stained upholstery or minor cleanliness issues like dust or hairs in the shower. Noise levels are typically low due to effective soundproofing from aircraft, though some guests report disturbances from hallway noise, street noise, or radiator noise. The bathrooms are generally spacious, but some guests mention the absence of a full bathroom door or issues with the shower design.

Dining & Food Quality
The hotel's dining and food quality receive considerable praise, particularly the breakfast. Served in a lovely setting, often referred to as the Greenhouse, the breakfast buffet is consistently described as excellent, ample, and offering a varied selection. Guests appreciate the presence of a chef preparing fresh egg dishes. While the overall quality is high, some guests note a desire for more fresh juices or a wider array of vegetables, and some feel the variety can decrease during peak times. The on-site restaurant and bar provide convenient dining options, with the food generally considered good, and specific dishes like steak and sate receiving positive mentions. However, some guests find the menu to be somewhat limited or the prices to be on the pricey side. Room service is also available for in-room dining.

Location & Accessibility
The hotel's location is a primary advantage, being very close to Schiphol Airport, typically a short 7 to 10-minute drive away. A significant highlight is the free airport shuttle service, which runs frequently throughout the day, providing seamless transfers to and from the airport. However, guests are advised to book their shuttle spot in advance when departing from the hotel, as shuttles can become full, and some report inconsistent experiences with drivers. For broader travel, a bus stop is conveniently located within a short walk, offering easy access to nearby towns like Hoofddorp and Haarlem, as well as Amsterdam city center. While the immediate surroundings offer little within walking distance apart from a McDonald's, the excellent transport links compensate for this. Parking is available on-site, though it is often an additional and sometimes expensive cost.

Staff & Service
The staff and service at the hotel are largely commended by guests, with many highlighting their friendly, helpful, attentive, and professional demeanor. The check-in and check-out processes are generally described as smooth and efficient, though some guests have experienced long waits or issues with key card deactivation. While most interactions are positive, a few guests reported instances of inconsistent information or less welcoming attitudes from certain receptionists, particularly regarding early check-in requests. The shuttle bus drivers frequently receive praise for their helpfulness and efficiency. Housekeeping is noted for being responsive to requests for room cleaning and fresh towels, though it is important to note that daily cleaning may need to be specifically requested rather than being standard. Overall, the staff's dedication to guest satisfaction is a recurring positive theme.

Additional Information
This hotel offers several important details that enhance the guest experience. It maintains a pet-friendly policy, which is highly appreciated by guests traveling with their animals. Guests should be aware that the hotel operates a non-standard cleaning policy, meaning that daily room cleaning and fresh towel replenishment often need to be specifically requested upon check-in, a detail not always clearly communicated. For loyal guests, membership benefits are a notable perk, sometimes including complimentary drinks or room upgrades. However, some significant concerns have been raised regarding overbooking, leading to guests being relocated or experiencing unexpected delays upon arrival. Additionally, a serious incident involving pool area security and unauthorized access by a non-guest, coupled with a lack of CCTV, has prompted safety concerns, particularly for families. Some guests also mention a destination fee as an additional charge.