NH Ciutat de Reus

The hotel's central location near the city center and a large shopping mall is a signature feature, making it ideal for both sightseers and business travelers. Guests frequently highlight the friendly and professional staff, comfortable beds, and a varied breakfast buffet. While the hotel is generally clean, many reviews suggest a need for renovation to update its facilities. Families appreciate the spacious rooms, and couples find it a convenient base for exploring. To enhance your stay, consider checking the air conditioning functionality upon arrival and be aware of the additional cost for parking.

Facilities & Amenities
Guests find the hotel's Wi-Fi generally reliable and appreciate the convenience of an on-site minibar in rooms, though some note its high prices and occasional missing items. The hotel features a gym, which some guests found useful, although its operating hours were restrictive for others. Elevators are available, with one providing direct access to the parking area. Some reviews mention the presence of ice machines and vending machines, adding to guest convenience. However, a recurring theme is the need for general renovation across the hotel's facilities, as some aspects appear dated.

Cleanliness & Room Comfort
Rooms are generally described as spacious and clean, with many guests praising the comfortable beds and quality linens that ensure a restful sleep. However, some reviews indicate a need for renovation, noting outdated decor, stained sofas, cracks in walls, and even smudges in some junior suites. The bathrooms are often clean, but some guests found the bathtubs unusually high, making access difficult, and reported issues like leaks or broken fixtures. Noise levels are a mixed bag; while some rooms are quiet, others experience significant street noise or internal disturbances from hallways and adjacent rooms. The air conditioning system is a common point of concern, often described as noisy, ineffective, or centrally controlled, leading to uncomfortable temperatures. Some rooms include a coffee maker, but others lack basic amenities like an iron.

Dining & Food Quality
The breakfast buffet receives consistent praise for its variety and quality, offering a wide selection including fresh fruit, cold cuts, cheeses, pastries, and local products. Many guests highlight the good coffee and ample choices of juices and iced tea. However, some found the hot food, such as fried eggs, to be cold or not consistently replenished. The hotel's restaurant is noted for serving good quality, home-cooked food, with some guests enjoying specific dishes like steak tartar. While the bar and restaurant are generally appreciated, some guests experienced limited service or closures, particularly on Sunday evenings, which was inconvenient.

Location & Accessibility
The hotel boasts an excellent central location, making it highly convenient for guests to access the city center, shopping malls, supermarkets, and various bars and restaurants within a short walking distance. It is also well-situated for those needing access to the fairgrounds or traveling to nearby Tarragona. Proximity to public transport, including the train station and bus station, is also noted, providing easy connections. Parking is available on-site in an underground garage, which is secure and offers direct elevator access. However, many guests found the parking to be quite expensive and noted that the spaces can be narrow or awkward to navigate, especially for larger vehicles.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, professionalism, and attentiveness. Guests frequently commend the reception staff for their helpfulness, quick check-in process, and willingness to assist with various requests, including providing local recommendations. The housekeeping team is also noted for maintaining cleanliness. While most interactions are positive, a few guests reported isolated instances of unhelpful or rude behavior from specific staff members, particularly regarding check-in delays or specific requests. Overall, the commitment to providing excellent service is a recurring positive theme, making guests feel welcome and well-cared for.

Additional Information
The hotel has a pet-friendly policy, though guests should be aware of a significant pet fee and the lack of specific amenities or designated areas for pets, which some found inconvenient. Another point of note is the hotel's general need for renovation, with many guests describing the decor and some facilities as outdated or vintage, suggesting it no longer fully aligns with a four-star standard. Some guests experienced issues with late check-out requests being denied or incurring significant charges, even in cases of unforeseen circumstances. The hotel offers rewards program benefits for loyal guests, which are appreciated.