Novotel Lyon Centre Confluence Bord de Saone

The hotel offers a modern and comfortable stay, distinguished by its direct access to a vibrant shopping and dining complex and stunning views of the Saône River. This unique combination makes it an excellent choice for various travelers, including families seeking convenience and entertainment, couples looking for a relaxing getaway with picturesque scenery, and business travelers appreciating the accessible location and comfortable working spaces. Guests consistently highlight the hotel's impeccable cleanliness, the spacious and comfortable rooms, and the attentive and friendly staff who contribute significantly to a positive experience. The secure and convenient underground parking is also a major draw for those arriving by car. To enhance your stay, consider requesting a room with a river view for a more scenic experience, and take full advantage of the tram station located just steps away for easy access to the city center.

Facilities & Amenities
Guests generally find the hotel's facilities to be modern and well-maintained. The bar with its inviting terrace overlooking the river is a popular spot, offering a pleasant ambiance and a selection of cocktails. While a fitness center is available for those wishing to exercise, some guests have noted it is quite small and that some equipment may not always be fully functional. The hotel provides free Wi-Fi throughout, ensuring guests can stay connected with ease. For those traveling with children, a game room or arcade is a welcome addition, providing entertainment options. Meeting rooms are also available, catering effectively to business needs. Some guests have expressed a desire for more in-room amenities, such as a refrigerator or complimentary bottled water, though a water dispenser is conveniently available in the corridors.

Cleanliness & Room Comfort
The hotel generally receives high praise for its impeccable cleanliness and the overall comfort of its accommodations. Rooms are frequently described as spacious, modern, and well-appointed, with many guests highlighting the comfortable beds and excellent mattresses that ensure a restful night's sleep. The bathrooms often feature large showers and separate toilets, with some appreciating the inclusion of quality toiletries. While the hotel is generally considered quiet due to good soundproofing, some guests have reported issues with external street noise or disturbances from commercial deliveries, particularly during early morning hours. A recurring concern for several guests has been the effectiveness of the air conditioning, with many finding their rooms too warm, especially during warmer periods, and difficulty in adjusting the temperature.

Dining & Food Quality
Dining experiences at the hotel receive mixed but generally positive feedback. The breakfast buffet is frequently highlighted as a standout feature, praised for its variety, copious offerings, and good quality products, including local specialties and fresh options. However, some guests have noted that the breakfast area can become very busy, leading to disorganization or a lack of certain items if arriving later in the service. The hotel's restaurant and bar offer a pleasant atmosphere for dinner, with many enjoying the ambiance and the selection of dishes. While some guests have found the food quality to be excellent, others have expressed disappointment with specific menu items or the speed of service, particularly during peak times.

Location & Accessibility
The hotel's central location is a significant advantage, offering easy access to various attractions and transport links. Situated by the Saône River, it provides pleasant river views and opportunities for walks or runs along the waterfront. Guests appreciate the direct connection to the Confluence shopping mall, which offers a wide array of shops and dining options. Public transport is highly accessible, with a tram station conveniently located just steps away, providing quick routes to the city center and major train stations. For those traveling by car, the hotel offers secure underground parking with direct access, which is frequently cited as a major convenience. While some guests note it's a short distance from the historic city center, the excellent transport links make exploration effortless.

Staff & Service
The hotel's staff consistently receives high praise for their friendliness, helpfulness, and attentive service. Guests frequently commend the professional and welcoming atmosphere created by the team, from the reception to the restaurant and housekeeping staff. The check-in process is generally described as quick and efficient, contributing to a smooth arrival experience. Many reviews highlight the staff's willingness to assist with requests and their proactive approach to ensuring guest comfort. While most interactions are positive, a few guests have reported isolated instances of perceived unresponsiveness or issues with problem resolution, such as difficulties with specific room requests or unexpected charges. Overall, the dedication of the team is a recurring theme, enhancing the overall guest experience.

Additional Information
Several important details contribute to the overall guest experience. The hotel has a pet-friendly policy, though guests should be aware of an associated fee. A deposit is often required upon check-in for potential extras, which some guests find surprising. The hotel occasionally hosts events or parties, which, while adding to the vibrancy, have sometimes led to noise disturbances for guests, particularly those with rooms overlooking the event areas. Some guests have also reported issues with water supply, including instances of no hot water or problems with shower fixtures. While the hotel aims to provide a comprehensive experience, some guests have noted the absence of certain in-room amenities like a mini-refrigerator or British television channels.