Novotel Phuket City Phokeethra

The hotel offers a memorable stay, particularly noted for its stunning rooftop bar which provides breathtaking panoramic views of the city, mountains, and sea, making it a signature feature. Its prime location within walking distance of Old Town is consistently highlighted, appealing greatly to sightseers and explorers eager to immerse themselves in local culture and cuisine. Guests frequently commend the exceptionally friendly and helpful staff, the spacious and clean rooms, and the excellent breakfast buffet. The hotel is an ideal fit for families due to its newly added kids' play area and comfortable family rooms, while couples can enjoy romantic evenings at the rooftop bar. Business travelers also find it suitable given its central location and well-maintained facilities. To enhance your experience, consider requesting a room on a higher floor for superior views, and be sure to explore the nearby local markets for authentic experiences.

Facilities & Amenities
Guests frequently praise the hotel's diverse range of facilities designed for comfort and convenience. The rooftop bar is a major highlight, offering not only spectacular views but also a pleasant atmosphere for evening relaxation. The swimming pool, while not large, is appreciated for being clean and covered, providing a refreshing dip, though some guests note it can be quite cold. A well-equipped and air-conditioned fitness center is available for those wishing to maintain their workout routine. For families, the newly introduced kids' play area is a welcome addition, providing entertainment for younger guests. The hotel also offers free Wi-Fi throughout, ensuring connectivity, and guests find the elevators generally efficient, despite occasional reports of a slight odor or limited availability.

Cleanliness & Room Comfort
The hotel rooms are consistently described as spacious and clean, providing ample living space for guests. Many reviews highlight the comfortable beds, though a significant number of guests found them to be exceptionally firm, which was not to everyone's preference. The bathrooms are frequently mentioned for their generous size and cleanliness, with some featuring soaking tubs and separate shower areas. Guests appreciate the balconies and the city views offered from many rooms, enhancing the overall experience. While the rooms are generally quiet, some guests on lower floors reported noise from outside, particularly from nearby markets. A common point of feedback is the lack of smart TV capabilities, limiting streaming options.

Dining & Food Quality
The breakfast buffet receives overwhelming praise for its amazing selection and excellent quality. Guests consistently highlight the wide variety of options, including both international and local cuisine, with specific mentions of delicious dim sum, fresh fruit, and high-quality coffee. Many appreciate the inclusion of healthy and low-fat choices, as well as daily rotating menus. The rooftop bar and restaurant are also highly recommended for their delicious cocktails and good food, with guests enjoying the happy hour promotions. The hotel's main restaurant is noted for its pleasant environment and attentive service, contributing positively to the overall dining experience.

Location & Accessibility
The hotel's central location is a significant advantage, placing guests within easy walking distance of Old Town, typically a 10-15 minute stroll. This proximity allows convenient access to its vibrant shops, restaurants, and cultural attractions. Guests also appreciate being close to various local markets, including a morning market and the Chao Fah market, offering authentic local food and shopping experiences. The hotel is well-connected for further exploration, with easy access to public transportation and being conveniently located near the Rassada Pier for island excursions. While some guests note the immediate surrounding area can appear somewhat run-down, the hotel itself is considered a safe and accessible base. Parking is available and generally well-regarded.

Staff & Service
The staff at the hotel consistently receives high praise for their exceptional friendliness, professionalism, and attentiveness. Guests frequently highlight their helpfulness in accommodating requests, facilitating early check-ins, and assisting with travel arrangements, such as booking taxis or providing local recommendations. The check-in process is often described as quick and efficient, setting a positive tone for the stay. Many reviews commend the staff's genuine care and willingness to go above and beyond, creating a welcoming and comfortable atmosphere. From the front desk to the restaurant and housekeeping teams, the commitment to providing excellent service is a recurring theme, making guests feel valued and well looked after.

Additional Information
Guests frequently benefit from the hotel's Accor membership privileges, which often include generous room upgrades and thoughtful welcome amenities such as chocolates and macarons, significantly enhancing the overall stay. The hotel also offers unique and engaging experiences like a cooking class and a fresh market tour, allowing guests to immerse themselves in local culture and culinary traditions. For families traveling with children, the newly opened kids' play area is a notable and appreciated addition, providing a dedicated and safe space for younger guests to enjoy. The hotel is generally considered eco-friendly, and guests appreciate practical touches such as the provision of umbrellas in rooms. Some guests noted a specific policy regarding bedding changes, where a card must be left on the bed to indicate a desire for fresh linens. The hotel also offers a pet-friendly policy, though finding suitable outdoor areas nearby for pets can be challenging.