Novotel Zurich Airport Messe

This hotel is currently undergoing significant renovation, which is a prominent theme in guest feedback, with many rooms being updated to a modern and comfortable standard. Its signature feature is its highly convenient location, directly adjacent to a tram station, offering quick and easy access to the airport and the city center, making it an ideal choice for transit travelers and sightseers looking for practical transport links. While some guests appreciate the fresh look of the newly renovated rooms, the ongoing work has impacted the overall experience for others. For families, the hotel's accessibility to public transport is a plus, though room size and sofa bed comfort can be a concern. To ensure a smoother stay, it is advisable to inquire about the status of renovations and confirm specific room amenities, especially if traveling with children.

Facilities & Amenities
The hotel is in the midst of extensive renovations, which has significantly affected its facilities. Many guests reported that the restaurant and bar were closed, limiting dining options on-site. The gym and sauna were also unavailable during this period, disappointing guests who had expected to use these amenities. While some newly renovated rooms feature modern coffee machines and Rituals products, older rooms are described as dated with issues like non-functional safes and easily tipping mini-bars. The Wi-Fi connectivity received mixed reviews, with some finding it horrible while others reported it worked well. The elevators were noted as being very tight and slow, often covered due to construction, and some rooms lacked basic storage like closets, offering only a clothes rack.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is varied, largely depending on whether guests received a newly renovated room or an older one. Many praise the newly renovated rooms as very clean, beautiful, and comfortable, highlighting comfortable beds and high-quality linens that ensure a restful sleep. However, numerous guests reported issues in older rooms, including dirty carpets, mold in bathrooms, visible stains on toilet seats, and general dustiness. Some encountered problems with non-working bathroom exhaust fans, inoperable alarm clocks, and leaking sinks. Noise from the ongoing construction was a frequent complaint, impacting sleep quality for many, though some guests found their rooms quiet. Room sizes were often described as small, especially for families, and sofa beds were consistently noted as uncomfortable due to exposed springs.

Dining & Food Quality
The hotel's dining options received mixed feedback, heavily influenced by the ongoing renovations. The restaurant and bar were frequently reported as closed, leaving guests with limited on-site food choices, often restricted to pizza or basic items. Breakfast, when available, garnered varied opinions; some guests found the breakfast variety excellent, fresh, and well-laid out, with attentive staff. Others, however, described it as very poor, lacking fresh fruit, basic cutlery, and offering unappetizing items like watery scrambled eggs. The quality and selection were often considered below standard for a hotel of this type, and some guests felt the breakfast was overpriced for what was offered.

Location & Accessibility
The hotel's location is consistently highlighted as a major advantage, particularly for its exceptional accessibility. It is conveniently situated very close to the airport, with a direct tram station located immediately outside the hotel entrance. This allows for quick and easy transit to and from the airport, typically within 10 minutes. The same tram line also provides efficient access to the city center, reaching it in approximately 20 minutes, making it ideal for exploring. While the hotel offers parking, guests should be aware that it comes with an additional fee. There are also several Indian food options and other shops and restaurants within walking distance, adding to the convenience. However, it is important to note that the hotel does not provide an airport shuttle service.

Staff & Service
The staff and service at the hotel generally receive positive remarks, with many guests commending their helpfulness, friendliness, and professional demeanor. The check-in process is often described as efficient, and staff members are frequently praised for being accommodating and attentive to guest needs. Many guests highlighted the staff's willingness to provide guidance and assistance, contributing to a pleasant experience. However, some guests reported instances of poor customer service, including difficulties reaching the hotel by phone, unhelpful responses regarding booking confirmations, and occasional rudeness from front desk personnel. There were also isolated complaints about housekeeping not consistently providing daily services or necessary amenities, requiring guests to visit the reception for assistance.

Additional Information
Guests should be aware that the hotel charges a city tax per adult, and some guests reported an unexpected deposit or incidentals fee upon arrival, which was not always clearly communicated during booking. While the hotel generally maintains a pet-friendly policy, there is a nightly fee for accommodating pets. Some guests noted that despite being a member of a loyalty program, expected benefits like welcome vouchers were not always offered. The hotel is undergoing extensive renovations, and while efforts are made to minimize disruption, guests should anticipate potential construction noise and temporary closures of certain facilities. It is advisable to confirm all charges and available amenities directly with the hotel prior to arrival.