Our Habitas AlUla

Nestled amidst the stunning desert landscape and ancient rock formations, this resort offers a truly unique and memorable experience, often described as otherworldly and magical. Its thoughtful design harmonizes with the natural surroundings, creating a serene and peaceful atmosphere that appeals to couples seeking a romantic escape, families looking for engaging activities, and sightseers eager to explore the region's historical wonders. The resort's wellness offerings and visually striking features also attract those interested in relaxation and photography. While many guests praise the attentive staff and overall ambiance, some note inconsistencies in service. To enhance your stay, consider renting a car for exploring the wider AlUla area, as hotel transport can be costly, and inquire about the availability of electric bikes early in your visit for convenient on-property travel.

Facilities & Amenities
The resort boasts an infinity pool that is consistently highlighted as a major draw, offering breathtaking views and a perfect spot for relaxation, though it can become crowded, especially with non-guests. A well-equipped fitness center and an excellent spa provide ample opportunities for wellness and rejuvenation. Guests appreciate the availability of electric bikes for navigating the expansive property, although their availability can be inconsistent. A buggy service is also provided for transport, though some guests experienced delays. Wi-Fi is generally available, allowing guests to stay connected. Unique art installations, including trampolines and swings, are scattered throughout the grounds, adding to the distinctive ambiance. Each room includes a mini-bar, free bottled water, and coffee/tea making facilities, with an iron and ironing board also available.

Cleanliness & Room Comfort
Guests generally find the rooms to be spacious, super clean, and beautifully designed, offering a comfortable and stylish retreat. The beds are consistently praised as comfortable and conducive to a restful night's sleep. Many rooms feature unique outdoor showers, which are a highlight for some, though a few guests noted issues with fluctuating water temperature. Standard in-room amenities include a safe and a small desk. While the overall ambiance is peaceful, some guests reported minor issues with noise levels from nearby infrastructure or thin walls. The villas often include semi-private outdoor seating areas, allowing guests to enjoy the natural surroundings.

Dining & Food Quality
The resort's main restaurant receives widespread praise for its delicious breakfast, offering a variety of options that are generally well-received, though some guests expressed a preference for a buffet style over the à la carte menu. Food quality for other meals is often described as tasty and made with fresh ingredients, with plant-based options available. However, some guests found the menu to be somewhat limited or repetitive for longer stays, and a few noted that certain dishes were average. The restaurant atmosphere is enhanced by stunning views, though it can become quite busy. Room service is available, but some guests experienced slow delivery times or inconsistencies.

Location & Accessibility
The resort's central location within the desert landscape is a significant highlight, placing guests amidst majestic rock formations and providing easy access to the main sites of AlUla. While the hotel offers transport services, many guests found them to be overpriced and sometimes unreliable, strongly recommending renting a car or utilizing local taxi services for exploring the wider area. On-property, a buggy service is available for convenient movement between facilities. Valet parking is provided for guests arriving by car. The unique and breathtaking natural setting is consistently cited as a primary reason for choosing this destination.

Staff & Service
The staff generally receives high praise for their friendliness, helpfulness, and attentiveness, with many guests highlighting their efforts to provide warm hospitality and go above and beyond. While some guests experienced smooth and swift check-in and check-out processes, others reported disorganized or vague check-ins and slow resolutions. The housekeeping team is noted for being responsive and efficient. However, a recurring theme in reviews is the inconsistency in service and a perceived lack of training among some team members, particularly at the reception and in communication channels. Guests frequently mentioned difficulties reaching the hotel via email or messaging apps, leading to frustration.

Additional Information
The resort offers a wide array of complimentary wellness activities, including yoga sessions, meditation, sound baths, and stargazing, which are highly valued by guests seeking relaxation and personal enrichment. The property emphasizes sustainability in its design and operations, with features like glass water bottles and a lack of single-use plastics in villas. However, some guests question the true eco-friendliness given the reliance on individual car transport for excursions. A notable point of contention is the photography policy, which restricts the use of professional cameras, leading to frustration among some guests. The pool area can experience overcrowding, particularly due to the presence of non-guests, impacting the availability of sunbeds and the peaceful atmosphere. Some guests also reported issues with deposits being charged rather than merely held, and slow refund processes.