OYO 818 Micasa Residence

The hotel's strategic location near the Pasteur toll exit makes it easily accessible for travelers, especially those arriving from out of town. However, guests frequently report severe issues with cleanliness, room condition, and service efficiency. It is primarily suited for budget-conscious travelers or those needing a very brief transit stay due to its affordability and location. It is not recommended for families or couples seeking comfort or a pleasant experience. To enhance your stay, guests should be prepared for significant cleanliness issues and potential check-in delays. Bringing personal toiletries and towels is highly advisable.

Facilities & Amenities
The parking area is generally spacious and secure, with 24-hour security personnel providing a sense of safety for vehicles. A lift is available for guest convenience. While some rooms are equipped with AC units and Smart TVs, many guests report that the AC is either non-functional or ineffective, and the TVs often lack remotes, have no sound, or are completely inoperable. Wi-Fi connectivity is frequently problematic, with guests experiencing slow speeds or inability to connect. There are widespread complaints about the absence of basic in-room amenities such as trash cans, drinking water, and wardrobes, which impacts guest comfort. Mentions of a gym and pool exist, but these facilities are often reported as unusable or non-existent, leading to disappointment.

Cleanliness & Room Comfort
This is an area of significant concern for many guests, with rooms consistently described as filthy, featuring sticky floors and noticeable dust. Bed sheets and bedcovers are frequently reported as having visible stains, hair, and even blood-like marks, suggesting a lack of proper cleaning or regular changes. Bathrooms are a major source of dissatisfaction, often found to be extremely dirty, with pervasive mold, rust, uncleaned toilets, clogged sinks, and broken showers. Water quality is also an issue, with reports of muddy or red water coming from the taps. Some rooms are noted for a persistent cigarette smell or musty odor, and guests have observed spiderwebs and even cockroaches. The hand towels provided are often described as dirty or torn. Beyond cleanliness, many rooms suffer from broken doors, non-functional AC and TVs, and a lack of hot water. Beds are occasionally reported as broken or uncomfortable, and noise from outside or adjacent rooms can disrupt rest.

Location & Accessibility
The hotel's strategic location is a significant advantage, being very close to the Pasteur toll exit, which makes it exceptionally convenient for travelers arriving by car. It is also well-situated for exploring the city, offering easy access to main roads and a variety of nearby dining options, allowing guests to find food and other necessities easily. Parking is available on-site and is generally described as spacious and secure, benefiting from the presence of 24-hour security personnel who help manage vehicle access. However, some guests found the initial access to the property a bit confusing due to an unattended barrier at the entrance, requiring them to park outside temporarily before checking in.

Staff & Service
While some guests consistently praise the security staff for being helpful and attentive, feedback regarding the front desk staff and overall service is largely negative. The check-in process is frequently described as slow, lethargic, and problematic, often involving long queues and significant delays that test guests' patience. Many guests reported severe issues with their online bookings not being found in the system upon arrival, leading to considerable frustration, unexpected additional payments, or even outright denial of entry. There are numerous complaints about unprofessional and unresponsive staff who are perceived as unwilling to resolve booking discrepancies or provide adequate solutions to guest problems. Furthermore, refund processes for cancelled bookings are often reported as being difficult and subject to considerable delays.

Additional Information
A deposit of 100,000 is typically required upon check-in, which is refundable upon check-out if no issues are found, though some guests have reported difficulties with receiving their full refund or deductions for alleged damages. There are frequent and widespread complaints about the hotel's handling of online booking applications, with many guests arriving to find their reservations not recognized or rooms unavailable, despite having paid in advance. This often leads to significant inconvenience and frustration, particularly for those arriving late at night or with children. The hotel is also noted for its use as a monthly boarding house, which some guests feel contributes to the overall lack of maintenance and cleanliness standards, as it caters to a different type of clientele than typical short-term hotel guests.