PLAZA INN Leonberg

This hotel offers a convenient and welcoming stay, particularly noted for its friendly staff and an excellent breakfast buffet. Its prime location next to a large city park and a shopping center makes it an ideal choice for sightseers and families looking to explore the area, as well as business travelers seeking easy access to the highway. While the hotel's age is frequently mentioned, guests consistently praise its cleanliness and the overall comfort of the accommodations. For those traveling with pets, the hotel's pet-friendly policy and proximity to green spaces are significant advantages. To ensure a restful experience, guests might consider requesting a room overlooking the park to minimize potential street noise.

Facilities & Amenities
The hotel provides a range of facilities, though some aspects show their age. Most guests appreciate the presence of a fridge in the rooms, and the availability of a kettle for hot drinks is a welcome improvement for many. However, the elevators are a recurring point of concern, often described as old, slow, shaky, and frequently experiencing one of the two being out of order, leading to long wait times. Wi-Fi connectivity receives mixed feedback, with some guests finding it reliable while others report poor coverage within their rooms. A sauna is available for guest use, though it is not widely reviewed.

Cleanliness & Room Comfort
The hotel generally maintains a good standard of cleanliness, with many guests noting that rooms are well-kept despite their age. However, the dated rooms and bathrooms are a common observation, with some specific complaints about mold or stains in shower cabins, on carpets, or curtains. While some guests find the beds comfortable, others describe the mattresses as too hard or too soft. Noise levels from the street or nearby events can be an issue for rooms facing the road, impacting sleep quality. In-room amenities like light switches and power outlets are sometimes inconveniently placed, and some older hair dryers are noted.

Dining & Food Quality
The breakfast buffet is a significant highlight for most guests, consistently receiving high praise for its variety, quality, and taste. Many appreciate the wide selection of hot and cold items, including gluten-free options provided upon request. While the restaurant is available, some guests have experienced it being closed unexpectedly or encountering slow service and inconsistent food quality for dinner. The bar area is also mentioned, offering a place for guests to relax and enjoy a drink, though service can sometimes be slow.

Location & Accessibility
The hotel boasts an excellent central location, making it highly convenient for various activities. It is situated directly next to a large shopping center and a beautiful city park, offering easy access to retail, dining, and recreational opportunities. Its proximity to the highway access makes it a practical stopover point for travelers. Public transportation options are also readily available nearby. Parking is provided on-site, including a garage, but it comes with an additional charge and can sometimes be full, leading to challenges for guests.

Staff & Service
The staff consistently receives overwhelmingly positive feedback, described as exceptionally friendly, helpful, and attentive. Guests frequently highlight their willingness to go above and beyond, from offering a warm welcome and quick assistance with check-in to accommodating special requests like extra beds or celebrating a child's birthday. The check-in and check-out processes are generally smooth. The hotel's pet-friendly service is also appreciated, with staff being very accommodating to guests traveling with animals.

Additional Information
Guests should be aware that the hotel, formerly known as the Amber Hotel, is currently undergoing renovation plans under new management, aiming to update its facilities, particularly the rooms. While the hotel generally offers a pet-friendly policy, guests note that finding suitable outdoor areas for pets nearby can sometimes be challenging. Some guests have reported payment issues, including instances of being double-charged or difficulties with invoices, which required follow-up. There have also been isolated incidents regarding room key security and challenges with late check-in procedures when reception is not continuously staffed.