Hotel Rosatsch

This hotel offers a truly welcoming and friendly atmosphere, living up to its "Holidays among friends" promise, which is a signature feature consistently highlighted by guests. It is an ideal choice for families seeking a comfortable and engaging stay, couples looking for a relaxing getaway, and hikers and skiers who appreciate its convenient location and amenities. The hotel also caters well to seniors and business travelers due to its central position and comprehensive services. Guests frequently praise the exceptional staff, delicious food, and extensive wellness facilities. To enhance your experience, be sure to inquire about the complimentary Engadin Card, which provides free access to public transport and mountain lifts, and take advantage of the hotel's convenient shuttle service from the train station.

Facilities & Amenities
The hotel boasts a comprehensive wellness area that receives high praise, featuring a large indoor pool, multiple saunas, a steam room, and a dedicated relax room, providing ample opportunities for relaxation and rejuvenation. While some guests found the pool water a bit cool, its size is generally appreciated. The fitness center is noted as small and sometimes dark, but it is well-equipped with modern machines. Guests also benefit from free Wi-Fi throughout the property. For families, a spacious and well-equipped playroom for children is a significant highlight, ensuring entertainment for younger guests. Thoughtful touches like providing rucksacks and hiking poles for guest use are also frequently mentioned.

Cleanliness & Room Comfort
Guests generally find the rooms to be very clean and well-maintained. Many rooms are described as spacious, offering ample room for relaxation, and some feature pleasant balconies with scenic views. The beds are often highlighted as comfortable, contributing to a restful night's sleep. However, feedback on room condition is mixed; while some rooms are newly renovated and modern, others are noted as being "tired," "old-fashioned," or in need of refurbishment, with some mentioning worn carpets or dated bathrooms. Specific issues like inconsistent heating, light filtering from the corridor, or occasional noise from neighboring rooms are mentioned by a few guests, but overall, the comfort is considered satisfactory.

Dining & Food Quality
The breakfast buffet consistently receives glowing reviews, described as rich, varied, and delicious, with a wide selection of options including fresh bread, protein choices, and even gluten-free and lactose-free items. The coffee is also highly rated. For dinner, the half-board option is popular, offering a good value with a varied 4-course menu that often includes an impressive salad buffet. While many guests enjoy the quality and presentation of the evening meals, some have expressed that the food, though good, occasionally lacks a certain "passion" or variety, particularly for vegetarian options. The hotel's bar is frequently praised for its cozy atmosphere, friendly service, and the inviting presence of a fireplace.

Location & Accessibility
The hotel's central location in Pontresina is a major advantage, placing guests within easy walking distance of the main street and local amenities. It is conveniently situated near public transportation, including bus stops, and offers a complimentary shuttle service to and from the train station, making arrivals and departures seamless. For winter sports enthusiasts, a free ski shuttle bus to St. Moritz is available directly from the hotel. While parking is provided, guests often describe the spaces as tight or narrow, and it is noted to be an additional cost. The proximity to the Alp Languard lift and other attractions makes it an excellent base for exploring the region.

Staff & Service
The staff at this hotel consistently receives outstanding praise for their exceptional friendliness, helpfulness, and attentiveness. Guests frequently highlight their professionalism, kindness, and genuine commitment to ensuring a pleasant stay. The check-in process is described as quick and efficient, and staff members are often commended for going above and beyond, providing useful local information and accommodating special requests. The service in the restaurant and bar is particularly noted for its warmth and efficiency. While the overall staff performance is highly positive, a few long-term guests have expressed concerns about a perceived change in leadership, suggesting a slight decline in proactive guest engagement compared to previous experiences.

Additional Information
A significant benefit for guests staying two nights or more is the complimentary Engadin Card, which provides free access to all ski lifts and local public transport, greatly enhancing the value of a stay in the region. The hotel maintains a pet-friendly policy, making it a suitable choice for guests traveling with animals. For convenience, a laundry room is available for guest use, equipped for cleaning and ironing. Some guests have noted that certain rooms, particularly those in the older sections, may still be undergoing renovation, and it is advisable to inquire about the room's condition if a fully modernized space is preferred.