Season Palace Hua Hin

The hotel's most notable feature is its swimming pool, which many guests found to be clean and enjoyable, even available for late-night use, often standing out as a rare positive amidst other concerns. However, the overall guest experience is significantly impacted by the hotel's age and condition, with many rooms and common areas described as old and dirty, often not matching online pictures. This property is primarily suited for budget travelers seeking a very affordable stay, transit travelers needing a quick overnight stop before continuing their journey, or those who have their own transportation as it is quite isolated from central attractions. To enhance a stay, guests are advised to confirm room details upon arrival, bring their own towels and toiletries, and be prepared to utilize ride-sharing applications for getting around, as the location is not walkable to amenities.

Facilities & Amenities
The hotel features a swimming pool that is generally well-regarded by guests for its cleanliness and accessibility, often being a highlight of the stay. However, other amenities receive mixed or negative feedback. The Wi-Fi connectivity is frequently reported as poor or non-existent, making it difficult for guests to stay connected. Many rooms are equipped with televisions that are old or non-functional, and some rooms lack a phone for internal communication. While air conditioning is present, some units are described as noisy or ineffective. Guests should also be aware that the hotel does not have an elevator, which can be inconvenient for those with heavy luggage or mobility issues. Additionally, the hot water supply and shower facilities are often cited as inadequate, and some rooms may have a refrigerator containing items from previous guests.

Cleanliness & Room Comfort
The cleanliness and comfort of the rooms are significant concerns for many guests. Numerous reviews describe rooms as dirty, dusty, and having cobwebs, with some even reporting mouldy walls and a pervasive damp smell. The bed linen is frequently criticized for being old, torn, frayed, or even having stains, with some guests finding ants on the mattress or reporting bed bugs. The beds themselves are sometimes described as hard or overly springy. Bathroom cleanliness is a recurring issue, with reports of dirty conditions, poor drainage, damaged tiles, and even rotten wooden doors. Noise levels are also a major complaint, with significant disturbances from the nearby train tracks, main road, and sometimes even from other guests or a nearby club, making a restful night's sleep challenging.

Dining & Food Quality
Feedback on dining options and food quality is mixed. Most guests appreciate that breakfast is included, with some describing it as good and sufficient for the price. However, many find the breakfast to be a set menu with limited variety and no options for refills, leading to a less satisfying experience for those seeking more choice. Some guests even reported paying for breakfast only to find it unavailable. The hotel generally lacks a dedicated restaurant that is consistently open, meaning guests often need to seek dining options outside the property. While some found the breakfast to be a fair value, others felt it was not worth the cost, highlighting inconsistencies in the dining experience.

Location & Accessibility
The hotel's location is a significant point of discussion, as it is situated quite a distance from the city center and most of Hua Hin's main attractions, making it inconvenient for guests without their own transportation. Many reviews highlight that the hotel is actually in the Cha-am district, not Hua Hin, which can be misleading. While it is conveniently located opposite Hua Hin Airport, making it suitable for those traveling by air, its proximity to a main road and train tracks results in considerable noise pollution. Guests frequently mention the necessity of having a car or motorcycle to explore the area, as there is nothing nearby within walking distance, requiring reliance on ride-sharing services like Grab or Bolt for access to restaurants and other points of interest.

Staff & Service
The staff at the hotel receive varied feedback regarding their service and helpfulness. Some guests found the staff to be friendly, kind, and helpful, particularly in resolving issues or assisting with check-in. However, a notable number of reviews describe the staff as unhelpful, unfriendly, or even ignoring guests, leading to frustration. The check-in process can be slow and involve long waits for some, though others found it quick. A common complaint is the staff's limited English proficiency, which creates communication barriers for international guests. Additionally, housekeeping services are often reported as inconsistent, with guests having to repeatedly request basic amenities like fresh towels, drinking water, or tissue, and bins not being emptied regularly.

Additional Information
Guests should be aware of several additional points that impact their stay. The hotel often requires a deposit upon check-in, which is typically 100 baht. A significant recurring theme is that the hotel's pictures and online descriptions are often misleading, leading to disappointment as the actual property and rooms do not match expectations. Furthermore, the hotel appears to have ongoing issues with pests, with guests reporting the presence of mosquitoes, ants, mice, bed bugs, and even rats in various areas. The surrounding environment can also affect the guest experience, with reports of smoke from burning grass entering rooms and noise from a nearby club contributing to disturbances.