The Dolder Grand

The hotel offers a truly unique and memorable experience, distinguished by its world-class spa and imposing architecture that seamlessly blends historic elegance with modern design, complemented by an extensive art collection throughout the property. Guests consistently praise the breathtaking views of the lake and mountains, the exceptional staff service, and the high quality of dining, particularly the breakfast. This destination is ideal for luxury seekers and wellness enthusiasts looking for a serene retreat, as well as couples desiring a romantic getaway. Art lovers will also appreciate the curated collection, which transforms the hotel into a gallery. For families, the spacious rooms are a plus, though some spa areas have age restrictions. To maximize your stay, consider requesting a room in the newer wings for a more modern feel and be aware of the shuttle service schedule if planning frequent trips to the city center.

Facilities & Amenities
The hotel boasts a world-class spa that is frequently highlighted as a major draw, offering an exceptional range of facilities including large indoor and outdoor pools, a relaxing hot tub, and comprehensive sauna and steam room options. Guests particularly enjoy the unique Japanese pebbles baths and various relaxation areas within the spa, though some noted it could become overcrowded during peak times, potentially impacting the desired tranquility. For fitness enthusiasts, the gym is described as huge, well-equipped, and accessible 24 hours a day, providing ample opportunity for comprehensive workouts. Beyond wellness, the hotel features an impressive art collection that enhances the overall ambiance, along with recreational options like a golf course, tennis courts, and a seasonal ice rink, ensuring diverse activities for all guests.

Cleanliness & Room Comfort
Guests consistently commend the hotel's cleanliness and the overall comfort of its accommodations. Rooms are frequently described as spacious, modern, and beautifully designed, with many offering breathtaking views of the lake, city, or surrounding nature. The beds are widely praised for being exceptionally comfortable, ensuring a restful night's sleep, often complemented by high-quality linens. Luxurious bathrooms are a highlight, featuring amenities such as soaking tubs, separate showers, underfloor heating, and even radio mirrors or multiple shower nozzles, contributing to a pampered experience. In-room amenities like a coffee maker, quality pens, and thoughtful touches like Walser water, candles, and bath salts are appreciated. While generally quiet, a few guests mentioned minor issues with noise levels from events or nearby construction, and some noted isolated maintenance concerns like a broken Qi charger or scratched floors in older sections.

Dining & Food Quality
The hotel's dining experience receives widespread acclaim, particularly the breakfast, which is consistently described as exceptional and one of the best many guests have ever encountered. It offers an amazing variety of delicious, high-quality options, including both extensive buffet selections and à la carte choices, featuring fresh regional products and lovingly presented dishes. While the breakfast is a highlight, some guests noted occasional long waiting times for specific items like coffee or pancakes. The Saltz restaurant is praised for its excellent and delicious seasonal cuisine, providing a great dinner experience in a cozy atmosphere. The Michelin-starred restaurant offers an unforgettable culinary journey with superb and artful dishes. The brunch is also highlighted as sensational and luxurious, often featuring live cooking and fresh seafood. Room service is generally of high quality, though some guests found it to be a significant expense, and a few reported minor errors in orders.

Location & Accessibility
Perched atop a hill overlooking Zurich, the hotel offers a beautiful view of the lake and surrounding mountains, providing a serene escape away from the city crowds. Its location is ideal for those seeking tranquility, being surrounded by peaceful forest trails and close to a golf course and seasonal ice rink. While feeling secluded, it remains accessible, with a short Uber ride connecting guests to the city center, airport, or train station. The hotel provides a convenient free shuttle service to the city center, though some guests noted its limited operating hours, typically stopping early in the evening. Public transportation, including the Dolder Station, is also available nearby. For guests arriving by car, a large multi-storey car park is available on-site, though parking is noted as being a significant expense.

Staff & Service
The staff at the hotel consistently receives high praise for their exceptional and attentive service, with many guests highlighting their warmth, professionalism, and helpfulness. Most guests experienced a quick check-in process and appreciated the staff's willingness to accommodate requests, contributing to a feeling of being genuinely cared for. The concierge team is frequently commended for being incredibly helpful with recommendations and arrangements. Housekeeping is generally described as efficient and prompt, ensuring rooms are well-maintained, though a few guests reported missed cleanings or delays. While the overall service is outstanding, some guests reported isolated instances of slow service in bars or restaurants, and a few experienced billing discrepancies or felt a lack of understanding from certain reception staff regarding specific issues.

Additional Information
The hotel offers several unique features and policies that enhance the guest experience. Its extensive art collection is a prominent highlight, transforming the property into a captivating gallery for guests to explore. The hotel maintains a pet-friendly policy, allowing guests to travel with their companions, though finding suitable outdoor areas for pets nearby can sometimes be challenging. Guests participating in rewards programs often appreciate benefits such as room upgrades. Some guests noted the presence of a destination fee, which covers certain amenities, though clarity on its inclusion and value varied among reviews. It is important for guests with children to be aware of the spa age restrictions, as children under a certain age are not permitted in the main spa pool area. Thoughtful in-room amenities like umbrellas are also provided, adding to guest convenience.