Tramuntana

This hotel is highly regarded as an excellent stopover destination, particularly for travelers crossing the French-Spanish border, thanks to its strategic location directly off the highway. Its signature feature is the combination of easy accessibility and secure parking options, providing peace of mind for guests on long journeys. The hotel consistently receives praise for its exceptional cleanliness, comfortable accommodations, and the generally friendly and efficient service provided by its staff. It is an ideal choice for couples seeking a convenient and comfortable break, families needing spacious rooms and pet-friendly amenities, and pet owners who appreciate the thoughtful provisions for their animals. Business travelers also find the hotel's functionality and location beneficial. To ensure a restful stay, guests might consider requesting a room not facing the truck parking area, and it is advisable to inquire about the discount available for the nearby petrol station.

Facilities & Amenities
Guests find the hotel's facilities practical and well-maintained, contributing to a convenient stay. The availability of free Wi-Fi throughout the property is consistently appreciated, allowing guests to stay connected. The hotel features a lift for easy access to all floors, and offers both a free outdoor car park and a paid underground car park, both equipped with security cameras for enhanced safety. Disabled parking bays are also available, catering to guests with specific needs. However, some guests note the absence of certain in-room amenities, such as a kettle or tea/coffee making facilities, which would enhance comfort, especially for early risers or those desiring a hot beverage in their room. Similarly, the lack of a refrigerator in the rooms is occasionally mentioned. While the air conditioning is generally effective, a few guests reported it only blew warm air at times.

Cleanliness & Room Comfort
The hotel rooms are widely praised for their spotless cleanliness and generous size, offering a comfortable environment for guests. Many reviews highlight the spacious rooms and large bathrooms with effective showers, often equipped with complimentary toiletries. Guests generally find the beds comfortable, ensuring a restful night's sleep, and appreciate the presence of a wardrobe and desk. While the rooms are generally well-soundproofed, some guests report experiencing noise from outside, particularly from the adjacent highway or truck parking areas, and occasionally from the hallways. A few guests have noted issues such as uncomfortable pillows or hard mattresses. Isolated concerns included a shower curtain sticking or a foggy bathroom mirror, and one review mentioned mold on pillows, which is a significant concern.

Dining & Food Quality
The hotel's breakfast consistently receives positive feedback, described as a very good and comprehensive buffet style offering. Guests appreciate the wide variety of options available, including both savory and sweet items such as fresh fruit, cold cuts, pastries, and eggs, ensuring there is something to suit all tastes. The restaurant where breakfast is served is noted for its cleanliness and bright atmosphere, with the added benefit of an outside terrace for al fresco dining. Most guests find the food quality to be excellent for the price. However, some guests have commented that the hot food items can occasionally be disappointing or served cold. Additionally, a few early-departing guests expressed a desire for the breakfast service to begin earlier than its current start time.

Location & Accessibility
The hotel boasts a highly convenient location, situated directly next to the highway and very close to the French border, making it exceptionally easy to find for travelers. This strategic position is ideal for those on long journeys, serving as a perfect stopover point. Guests appreciate its proximity to various amenities, including a large shopping center (La Jonquera), a supermarket, and several petrol stations, allowing for easy access to necessities and retail therapy. Numerous restaurants, such as The Turtle, are also within walking distance. While the accessibility is a major advantage, some guests note that the hotel is in an industrial area and the immediate surroundings are not scenic, with views often dominated by a truck park. The free outdoor parking and paid underground parking options are highly valued for their security and convenience.

Staff & Service
The hotel's staff consistently receives high praise for their friendly, polite, and helpful demeanor, significantly enhancing the guest experience. Many guests highlight the quick check-in process and the overall professionalism of the reception team, even during late arrivals. Staff members are often described as attentive and willing to go the extra mile, such as assisting with luggage or accommodating specific requests like cooling medication. Most guests report a very positive interaction with the team. However, a few isolated instances of mixed feedback were noted, with one guest mentioning an unfriendly reception experience with a night auditor, and another feeling that staff were less helpful towards English speakers compared to others. One review also detailed a negative experience regarding a refusal of service due to missing identification for children.

Additional Information
The hotel offers several notable features that enhance the guest experience, particularly its comprehensive pet-friendly policy. Guests traveling with animals appreciate the thoughtful provision of dog beds and water bowls in the rooms, and the ability to bring their pets into the breakfast area. All rooms are designated as non-smoking rooms, ensuring a fresh environment. The hotel also provides disabled adapted rooms, demonstrating its commitment to accessibility. A unique benefit mentioned by guests is the availability of a discount code for the nearby petrol station, offering a practical saving. While generally well-regarded, some guests have reported issues with the TV not working or having a poor signal. Additionally, one guest noted an unexpected surcharge for a quiet room, which was not clearly communicated beforehand.