TRIP INN Frankfurt Airport Rüsselsheim

The hotel serves as a convenient stopover, particularly for transit travelers and business travelers due to its excellent proximity to the train station and easy access to the airport. Its central location also makes it suitable for budget-conscious travelers looking to explore the town, and families appreciate the availability of spacious rooms. While the hotel generally presents a dated appearance, many guests find it to be clean and tidy, though some report significant issues. Feedback on staff is notably mixed, with many praising their friendliness and helpfulness, while others recount negative interactions. Similarly, opinions on breakfast quality and bed comfort vary significantly among guests. Be aware that some rooms may experience considerable noise from the street or airport flight paths, and parking can be challenging. For a more comfortable stay, consider requesting a room on a higher floor or away from the main street, and manage expectations regarding the hotel's older decor.

Facilities & Amenities
The hotel's facilities are widely described as dated and in need of renewal. Many guests report the absence of a refrigerator in their rooms, or finding them empty or unclean. Similarly, televisions are often noted as non-functional or offering very limited channels. A significant number of guests highlight the lack of air conditioning, leading to uncomfortably warm rooms, especially during warmer periods, with only fans provided. Wi-Fi connectivity is a frequent point of complaint, often described as slow, unreliable, or completely unavailable in rooms. The sauna is consistently reported as being unavailable or closed. While some rooms offer coffee makers and tea options, the overall impression is that amenities are basic and outdated, with some guests even noting a lack of waste bins or proper glasses.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is notably mixed. While some guests found their rooms to be clean and tidy, a significant number reported issues such as visible hairs on beds and in bathrooms, dust on surfaces, stains on towels and sheets, and even mold in bathroom grout. The overall condition of the rooms is frequently described as dated, old, or worn, with furniture sometimes appearing to be falling apart. Bed comfort is a recurring concern, with many guests finding mattresses to be stone-hard, wood-hard, or having noticeable springs, leading to creaking and discomfort. Noise levels are also a common complaint, stemming from thin walls, street noise, loud cleaning staff, and the hotel's location under an airport flight path. Some rooms also report issues with broken lights or poor water drainage in bathrooms.

Dining & Food Quality
Feedback regarding dining experiences, particularly breakfast, is highly varied. Many guests praise the breakfast as very good, delicious, and offering an ample choice of items, including good coffee. However, a substantial number of reviews describe the breakfast as a "pure catastrophe" or basic, citing issues such as limited food options, old or dried food (like cold eggs, warm yogurt, or unappetizing meats and cheeses), and a general lack of warm dishes. Some guests reported a lack of service in the breakfast area, with staff appearing unmotivated or even eating themselves. The overall impression is that while some find the breakfast satisfactory for the price, others are significantly disappointed by the food quality and presentation.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, placing guests within easy reach of the train station and providing convenient access to the Frankfurt airport via a short train ride. Guests appreciate its proximity to numerous restaurants and shopping options, as well as the highway. However, parking is a significant and frequently negative point of discussion. The hotel offers very limited parking spots (often cited as only seven), which are difficult to find, narrow, and often fully occupied, forcing guests to use nearby, sometimes expensive, public parking garages. Furthermore, many guests report considerable airport flight path noise, especially in the mornings, which can disrupt sleep. Some also describe the immediate surrounding area as less appealing or noisy at night.

Staff & Service
The staff at the hotel receives highly mixed reviews. Many guests commend the reception team for being friendly, helpful, professional, and accommodating, often highlighting their efficiency during check-in and their willingness to assist with requests. Some specific staff members are singled out for their excellent service. Conversely, a notable number of guests report negative interactions, describing some staff as rude, unprofessional, unmotivated, or unresponsive to complaints. There are instances where guests felt dismissed or even wrongly accused regarding issues like room cleanliness or payment. This disparity in feedback suggests an inconsistent level of service quality across different staff members.