Hotel Txintxua

The hotel is often chosen for its ample free parking and convenient location a short drive from San Sebastian, making it a practical choice for budget-conscious travelers, families with pets, and business travelers seeking an affordable base. Guests frequently commend the friendly staff and the overall value for money it offers, particularly for those who prioritize practicality over luxury. While its setting in an industrial area is a recurring point of discussion, many find it manageable given the benefits. To ensure a comfortable stay, guests are advised to verify the functionality of the in-room air conditioning upon arrival, especially during warmer months, and consider bringing earplugs if sensitive to ambient industrial sounds.

Facilities & Amenities
The hotel provides ample free parking, which is consistently highlighted as a significant advantage for guests traveling by car. While Wi-Fi is available, some guests reported that the signal can be weak or unreliable in certain rooms. A notable point of contention is the air conditioning system; many reviews indicate that it is frequently broken or ineffective, with some rooms only offering fans, leading to discomfort, especially in summer. Conversely, during colder periods, some guests experienced issues with the heating not functioning adequately. The hotel also features vending machines, though some guests noted they were occasionally out of order or dispensed warm drinks.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is notably mixed, with a significant number of guests expressing dissatisfaction. Many reported issues such as cobwebs, stains on walls and bedding, and a general lack of thorough cleaning, including in the bathrooms. The presence of mosquitoes and flies in rooms was a frequent complaint, with some guests resorting to killing them themselves. Regarding comfort, many found the beds to be uncomfortable, describing mattresses as too soft or sinking, and pillows as thin. Noise is another common concern, with guests reporting constant sounds from the adjacent factory and power plant, as well as noise from the hotel's bar and thin walls allowing sound transfer between rooms.

Dining & Food Quality
The hotel offers dining options, including breakfast, a restaurant, and a bar/cafeteria. Feedback on breakfast is varied; some guests found it to be basic, with limited options and poor coffee quality, while others considered it good value for its price, describing it as a complete buffet. The restaurant food also receives mixed reviews, with some praising the quality and generous portions of dishes like cod omelets and fresh fish, while others described meals as poor, citing issues with frozen items or unappetizing preparations. Service at the bar and cafeteria also garnered mixed comments, with some guests commending the staff's attentiveness, while others reported instances of rude service or issues with drink preparation.

Location & Accessibility
The hotel's location is a key aspect of guest feedback. It is conveniently situated just 5 to 15 minutes by car from San Sebastian, making it a practical base for exploring the city without staying in its more expensive center. The availability of ample free parking directly at the hotel further enhances its accessibility for those traveling by vehicle. However, a significant drawback for many guests is its immediate proximity to an industrial area, including a factory and a power plant. This often results in constant noise and a distinct, sometimes strong, odor that can be noticeable both outside and, for some, inside the hotel, particularly if windows are open.

Staff & Service
The staff at the hotel consistently receives overwhelmingly positive feedback, standing out as a major highlight for many guests. Reviewers frequently praise their friendliness, helpfulness, and attentive service. Guests often mention specific staff members by their roles, highlighting their willingness to go above and beyond to assist with requests, provide local recommendations, and ensure a pleasant stay. The check-in process is generally described as efficient, and the staff's accommodating nature is particularly appreciated by groups and families. While a few isolated comments mentioned less positive interactions with certain individuals, the overall sentiment regarding the service provided by the team is highly favorable.

Additional Information
The hotel maintains a pet-friendly policy, which is highly appreciated by guests traveling with animals, as there is no additional charge for pets. However, some pet owners noted challenges in finding suitable outdoor areas nearby for their animals. Guests should be aware that the hotel's heating system has been a point of concern for some, with reports of it being inadequate or non-functional during colder months. While most experiences are positive, one guest reported a negative experience with the cancellation policy, where a refund or credit was denied despite a last-minute emergency preventing their stay, highlighting a strict approach to reservations once paid.