Intercontinental Hotels Shanghai Pudong By Ihg

This hotel offers a truly memorable stay, distinguished by its exceptional Club Lounge on the 24th floor, which many guests describe as a serene sanctuary with stunning city views and outstanding service. A consistent highlight across reviews is the hotel's attentive and warm staff, who are frequently praised for their professionalism and personalized care, making guests feel at home. The hotel's central and convenient location in Pudong, close to major attractions and metro stations, is highly valued by visitors. Guests also consistently commend the spacious, clean, and comfortable rooms, ensuring a restful experience. This hotel is an ideal choice for business travelers seeking efficient service and a conducive environment for work and relaxation, as well as for families and couples looking for a comfortable base to explore the city. To maximize your experience, consider booking a Club Room to enjoy the exclusive lounge amenities and take advantage of the hotel's excellent metro accessibility for convenient sightseeing.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest stays, though feedback is somewhat mixed. The Club Lounge on the 24th floor provides valuable amenities for business travelers, including computers, a meeting room, and printing services. Guests can utilize the fitness center for their workouts, though some suggest it could benefit from improvements in lighting and maintenance. The swimming pool and spa receive varied comments, with some guests finding them to be smaller or less inviting than expected, and there were mentions of the pool being closed for renovation during some stays. While Wi-Fi is generally available, a few guests noted occasional slowness in certain areas. The lobby is described as spacious and bright, and there is a lobby bar with a pleasant atmosphere. Some guests appreciated the unique retail machine offering popular dolls. The hotel also features a convenient on-site tailor. Guests should be aware that the hotel has been undergoing renovations, which may impact the availability or appearance of some areas.

Cleanliness & Room Comfort
Guests consistently praise the cleanliness and comfort of the hotel rooms, describing them as spacious, spotless, and well-maintained. Many highlight the incredibly comfortable beds and high-quality linens, ensuring a restful night's sleep, with options for memory foam pillows available. The bathrooms are noted for being spacious, clean, and equipped with premium toiletries and strong, refreshing showers. In-room amenities include smart TVs with a variety of overseas channels and high-speed Wi-Fi. While most guests found the rooms to be quiet and conducive to relaxation, some reported street noise or noise from the wind through windows, and a few mentioned being able to hear neighbors. A recurring concern for some guests was the air conditioning, particularly during warmer months, as the centralized system was sometimes off, leading to hot rooms and, in a few instances, a sewer smell when cooling was not active.

Dining & Food Quality
The hotel's dining experiences receive widespread acclaim, particularly the breakfast buffet, which is consistently described as extraordinary and rich. Guests appreciate the wide variety of options, including both Western and local Chinese dishes, with many highlighting the fresh fruits, pastries, and hot dishes. Specific favorites mentioned include eggs Benedict, beef noodles, and waffles, alongside freshly squeezed juices and artisan coffee. The Club Lounge offers an elevated dining experience, with its afternoon tea praised for its quality and the happy hour featuring lite bites, cocktails, and wine, including dishes like beef brisket and pomfret. The hotel also features a Chinese restaurant and a lobby bar where guests found the food quality to be fantastic. Room service is noted for its delicious and varied selection, and the kitchen is accommodating of special dietary requests, such as vegetarian options.

Location & Accessibility
The hotel boasts an excellent and central location in Pudong, making it highly convenient for both business and leisure travelers. It is situated in the heart of Lujiazui, offering easy access to the Lujiazui Financial Center and placing guests within a short distance of popular attractions like The Bund. Guests appreciate its proximity to various shopping malls and a wide array of restaurants in the immediate neighborhood, including the Yaohan Shopping Center. Public transportation is easily accessible, with multiple metro stations just a few minutes' walk away, providing convenient connections to the airport via the Maglev and Metro Line 2 to Century Avenue. This strategic position ensures that guests can navigate Shanghai with ease, whether for sightseeing or business engagements. For those arriving by car, parking is available and noted as convenient.

Staff & Service
The staff and service at this hotel consistently receive glowing reviews, with guests frequently highlighting their exceptional professionalism, warm hospitality, and attentiveness. From the moment of arrival, bellboys and concierge staff are praised for their helpfulness with luggage and transportation, making guests feel welcome. The front desk team is commended for their seamless and efficient check-in process, often accommodating requests for room upgrades and late check-out. A standout feature is the Club Lounge team, including many named individuals, who are celebrated for their personalized service, remembering guest preferences, and creating a truly welcoming and home-like atmosphere. Housekeeping is noted for its thoroughness and friendliness, ensuring rooms are impeccably clean. Guests also appreciate the attentive service in the hotel's various dining venues and the quick response to requests for in-room amenities or assistance.

Additional Information
Guests should be aware that the hotel has been undergoing renovations, with some facades and areas under scaffolding and construction, which may lead to some noise during the day and impact the overall aesthetic. A notable operational detail is the deposit policy at check-in, which some guests found cumbersome during check-out, experiencing delays in cancellation. The hotel operates with a centralized air conditioning system that may be turned off during certain months, potentially leading to warm rooms if outside temperatures rise unexpectedly. Some guests also noted the elevators can be quite slow, leading to longer wait times. For those utilizing IHG loyalty programs, the hotel is recognized for offering upgrades and other benefits. The hotel also proactively provides children's amenities for families. Guests should also be mindful of specific hotel rules, such as the policy regarding slippers at breakfast.