Kandaya Resort

This resort offers a tranquil escape, with its private pool villas standing out as a signature feature, providing a secluded and luxurious experience for guests. It is an ideal destination for couples seeking a romantic getaway and families looking for a relaxing retreat with ample activities. The hotel is consistently praised for its attentive staff and the overall serene ambiance that allows guests to unwind away from city life. Many guests appreciate the spacious and comfortable accommodations, though some note mixed feedback regarding the dining experience. To make the most of your stay, consider booking a villa with a private pool for enhanced privacy and be prepared for a significant travel time from the airport.

Facilities & Amenities
The resort offers a wide array of facilities designed for relaxation and recreation. Guests can enjoy the expansive infinity pool with ocean views, or engage in various activities such as horseback riding, ATV adventures, and archery. For those seeking indoor entertainment, a game room is available, and a gym provides fitness options. Water sports like kayaking, jet ski, and paddleboards are also offered, though some guests note that these often incur additional charges. The property features a small zoo, adding a unique touch to the experience. While the grounds are generally well-maintained, some guests observed that certain facilities, such as the main pool, could benefit from more consistent cleaning and maintenance, and some equipment may be outdated or non-functional.

Cleanliness & Room Comfort
Guests frequently commend the spacious rooms and villas, often highlighting their cleanliness and inviting ambiance. The comfortable beds and high-quality linens contribute to a restful stay, and many appreciate the generously sized bathrooms. Villas with private pools are particularly popular, offering an exclusive and luxurious touch. However, feedback on room comfort is mixed; some guests reported issues such as unpleasant odors, strong cleaning detergent smells upon arrival, or air conditioning units that were either not cold enough or excessively noisy. There were also isolated comments about a lack of consistent hot water in some showers or bathtubs, and minor maintenance issues like non-functional outlets or leaking windows.

Dining & Food Quality
The restaurant at the resort receives varied feedback regarding its food quality and service. Many guests find the food to be delicious and satisfying, with a wide menu variety that includes excellent seafood options. The breakfast offerings are generally appreciated, especially when a buffet is available. However, some guests express disappointment, describing the dining experience as a letdown with underwhelming flavors, small portions, or bland dishes. Concerns were raised about the consistency of food preparation, with some items like lechon or certain breakfast choices not meeting expectations. Service in the restaurant can also be slow, and some guests noted a limited selection of healthy options or a shift from buffet to à la carte during periods of lower occupancy.

Location & Accessibility
The resort's remote location is a significant aspect of the guest experience, offering a serene and peaceful escape from city life. It is situated a considerable distance from the main airport, typically requiring a three to four-hour drive, which guests should factor into their travel plans. While the secluded setting is ideal for unwinding, it also means there are limited options for shopping or dining outside the resort. The beach access from the property is a highlight for many, providing beautiful views and a tranquil atmosphere. However, some reviews indicate that the beach itself may not always be ideal for swimming due to the presence of jellyfish, debris, or less-than-fine sand, leading some guests to prefer the resort's pools.

Staff & Service
The staff at the resort consistently receive high praise for their friendly and attentive service. Guests frequently highlight their professionalism, helpfulness, and willingness to go above and beyond to ensure a pleasant stay. Many appreciate the accommodating nature of the team, from the quick check-in process to their responsiveness to requests, including special arrangements for celebrations. However, some guests reported instances of slow room service or restaurant service, and a few noted a perceived lack of attentiveness from certain staff members. While the overall sentiment towards the staff is overwhelmingly positive, a small number of reviews mentioned inconsistencies in service quality or a lack of transparency regarding additional charges.

Additional Information
The resort maintains a pet-friendly policy, which is a significant draw for guests traveling with their animal companions, though finding suitable outdoor areas for pets can be a challenge. Guests should be aware that certain water sports and activities may incur additional charges, which some visitors felt were not always clearly communicated. The resort offers a range of unique amenities, including high-quality toiletries in the rooms that guests particularly enjoy. There have been isolated reports of unexpected visitor charges for non-staying guests, which caused some frustration. Despite its distance from urban centers, the resort aims to provide a comprehensive experience, minimizing the need to venture outside the property.