Maxx Hotel Jena

The hotel's distinctive retro-cinematic style, reminiscent of Old Hollywood, creates a unique and memorable ambiance that guests often appreciate. Key highlights include generally spacious rooms, comfortable beds, and a rich breakfast buffet that receives consistent praise. The staff is frequently commended for their friendliness and helpfulness, contributing to a welcoming atmosphere. However, some guests note that the hotel's facilities and overall room condition show signs of age, indicating a need for updates. This hotel is particularly well-suited for business travelers seeking a quiet and functional stay, as well as for couples and families looking for comfortable accommodations with a unique aesthetic. To enhance your visit, be mindful of the additional cost for parking and consider inquiring about recently renovated rooms for a more modern experience.

Facilities & Amenities
The hotel's unique retro-cinematic style extends throughout its facilities, providing a distinctive atmosphere. Rooms are generally described as spacious and equipped with solid wood furniture and a prominent large ceiling fan, which serves as a primary cooling method in the absence of air conditioning. While some guests find a mini-bar and coffee machine in their rooms, others note the lack of a kettle or fridge. The hotel offers free Wi-Fi, though its connection quality is a frequent point of criticism, often reported as slow or unstable. A fitness studio is available, but reviews suggest it is poorly equipped, primarily featuring cardio machines, and its location near the parking garage is not considered ideal by some.

Cleanliness & Room Comfort
Most guests find the rooms to be adequately clean and comfortable, often highlighting their spaciousness and the comfortable beds with pristine linens that contribute to a restful night's sleep. However, feedback on cleanliness is mixed, with some guests reporting significant issues such as mold on shower walls, noticeable dust, the presence of spiders, and uncleaned toilets. The bathrooms are frequently described as dated, with instances of peeling wallpaper or rust in the shower area. While the hotel generally offers a quiet atmosphere, some guests mention noise from nearby train tracks or other guests. The absence of air conditioning means rooms can become warm, relying on the ceiling fan for cooling.

Dining & Food Quality
The breakfast buffet is a significant draw for many guests, consistently praised for its richness, variety, and good quality. Guests appreciate the extensive selection of cold cuts, fruits, vegetables, eggs, and various bread options, with some highlighting the availability of regional products and choices for vegetarian and vegan diets. However, some reviews mention less satisfactory items like soggy bacon or baked goods that lack freshness. The hotel's restaurant and bar generally receive positive comments for their food quality and service, though a common point of disappointment is that the restaurant is often closed on weekends. During busy breakfast periods, some guests note occasional delays in table cleaning and a general lack of room service.

Location & Accessibility
The hotel is situated in a quiet residential area on the city's outskirts, a feature appreciated by guests seeking tranquility. It provides good access to the highway and is conveniently located near a tram station, offering easy and quick travel to the city center. However, many guests find the location to be somewhat remote and far from the city center, noting its setting within a housing estate that some perceive as less appealing. Parking is a notable topic; while an underground parking garage is available, it incurs a considerable daily fee, prompting some guests to seek free street parking in nearby areas, which can be challenging to find.

Staff & Service
The staff at the hotel generally receives high praise for being friendly, helpful, attentive, and professional. Many guests highlight the welcoming reception and the staff's willingness to assist with various requests, which significantly contributes to a positive overall experience. The check-in process is often described as smooth and efficient. However, there are isolated reports of unfriendly or rude staff members, particularly during check-out, where some guests experienced long queues and a perceived lack of interest in resolving issues. Additionally, some guests noted inconsistencies with room cleaning, with rooms not being serviced for several days, even when requested.

Additional Information
The hotel maintains a pet-friendly policy, accommodating pets for an additional daily fee, and some guests appreciate the thoughtful welcome gift provided for their animals. A unique feature is the voucher system, where guests can receive a discount for opting out of daily room cleaning, though some found these vouchers challenging to utilize due to limited restaurant and bar operating hours. Guests should be aware that the restaurant and bar are frequently closed on weekends, which can limit on-site dining options. There have also been isolated reports of issues with invoices not being provided directly by the hotel, requiring guests to contact third-party booking platforms for resolution.