Mercure Amsterdam City Hotel

This modern hotel offers a comfortable and clean stay, often highlighted for its spacious rooms and a pleasant canal view, providing a tranquil escape from the city bustle. It is particularly well-suited for families seeking ample space and business travelers attending events at nearby exhibition centers. Many guests appreciate the hotel's contemporary design and relaxed atmosphere, making it a good fit for those desiring a quiet retreat after a day of exploration. For an enhanced experience, consider requesting a room on a higher floor to enjoy the scenic views, and be prepared for a short walk to public transport, which efficiently connects you to the city center.

Facilities & Amenities
The hotel provides a range of modern facilities for guest convenience. Many rooms are equipped with a kettle, Nespresso coffee machine, fridge, and microwave, enhancing in-room comfort. Guests also benefit from free Wi-Fi, though some found its connection to be unstable, requiring frequent re-connection. A small shop is available 24/7 in the lobby, offering snacks, drinks, and local items like Dutch cheese. The fitness center includes a sauna and steam room, though some guests noted that the sauna requires advance notice to be turned on and can take time to heat up. While the elevators are generally functional, some guests experienced long wait times, especially during peak hours, and occasionally one was out of service.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and spacious, often described as modern and well-maintained. The beds are widely praised for their comfort, ensuring a restful night's sleep, though some found the mattresses to be too firm. While many appreciate the spotless bathrooms and great showers, some noted issues with the open-concept shower design allowing water to escape, or a sliding bathroom door that didn't close fully. Recurring feedback indicates inconsistent housekeeping, with some guests reporting dust in ventilation systems, dirty floors, or a lack of tea/coffee replenishment. Noise levels are mixed, with some rooms offering quiet canal views, while others facing main roads experienced street noise.

Dining & Food Quality
The breakfast consistently receives high praise for its variety and quality, with many guests describing it as fantastic and offering numerous options, including an "American buffet" style spread. However, a significant number of guests found the breakfast to be expensive and not always worth the cost, despite the good selection. The hotel's restaurant and bar areas are generally seen as inviting and comfortable, but the restaurant menu is frequently criticized for being limited, primarily offering pizzas and burgers, with some guests noting a lack of other dining options or even service. Some found the food quality to be average and overpriced for what was offered.

Location & Accessibility
The hotel's location is a frequent topic of discussion, with many guests noting it is far from the city center, despite the hotel's name. It is situated in a quieter area, often appreciated by those seeking a peaceful stay. Accessibility to public transport is key, with the nearest metro station typically a 5 to 15-minute walk away, providing a direct and efficient connection to the city center in about 10-15 minutes. However, some guests found this walk inconvenient, especially in colder weather or with reduced mobility. There are generally no cafes, supermarkets, or shopping areas nearby, which can be inconvenient for guests seeking quick amenities outside the hotel. Parking is available on-site but is consistently described as expensive.

Staff & Service
The staff at the hotel are overwhelmingly praised for being friendly, helpful, and professional, with many guests highlighting their attentiveness and willingness to assist. The check-in process receives mixed feedback; while some experienced quick and easy check-ins, others reported long delays and rooms not being ready until well after the designated time. Housekeeping service is a notable area of concern for some guests, with reports of inconsistent room cleaning, missed services, or a lack of towel replenishment. Despite these occasional issues, the staff's overall commitment to providing good customer service, including efficient handling of luggage storage and addressing specific requests, is frequently commended.

Additional Information
Guests should be aware that the hotel operates on a card-only payment policy, meaning cash is not accepted for any services or purchases within the establishment. For those traveling with vehicles, on-site parking is available and secure, though it comes with a significant daily fee. The hotel is generally considered non-smoking, contributing to a fresh environment. Loyal guests who are part of the rewards program often appreciate the benefits received, such as potential room upgrades. While the hotel offers a small shop, it does not sell certain items like milk, which can be an inconvenience for families with young children.