Moselstern Hotel Brixiade &Triton

This hotel offers a truly memorable experience, primarily due to its stunning location directly on the Moselle River, providing unparalleled views of the Reichsburg castle and the picturesque town. This scenic backdrop makes it an ideal choice for couples seeking a romantic getaway, sightseers eager to explore the region, and travelers interested in hiking and biking along the river. Guests frequently commend the hotel's general cleanliness and the efforts of its staff. While many appreciate the overall experience, some note that certain aspects of the hotel feel a bit dated. To make the most of your stay, it is highly recommended to request a room with a Moselle-facing balcony to fully enjoy the breathtaking vistas, and be aware that the wellness facilities are located in a separate building.

Facilities & Amenities
The hotel features a wellness area that includes a pool, saunas, and a steam bath, though its location in a separate building (Triton) a short walk away is a frequent point of discussion. While some guests find the wellness facilities clean and peaceful, others note that the pool can be small and cold, and the saunas sometimes struggle to reach optimal temperatures. The steam bath has also been reported as being out of order or too hot at times. Parking is available in an underground garage for a fee, but spaces are limited and can be challenging to secure, especially during peak times. Some guests experienced issues with key cards for garage and wellness access, requiring frequent trips to reception.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and well-maintained. Many appreciate the comfortable beds and the spaciousness of some accommodations, particularly those with balconies offering scenic views. However, a recurring theme is that the room decor and furniture appear dated or "in the years," with some describing an 80s style. Issues such as defective furniture, small bathrooms, and showers that are either too narrow, leak, or have inconsistent water temperature are mentioned. Some guests reported noise from neighboring rooms or fire doors, and a few noted a damp smell or issues with mini-fridges not working. The absence of air conditioning is also a concern for some, especially during warmer periods.

Dining & Food Quality
The breakfast buffet consistently receives high praise for its rich variety, freshness, and excellent quality, with guests highlighting the wide selection available. In contrast, feedback on the dinner buffet is mixed, with many guests describing it as resembling a "canteen" experience due to its crowded atmosphere and location near the entrance. Concerns include food not being consistently hot, items running out and not being promptly refilled, and a perceived lower food quality compared to breakfast, with some dishes tasting like pre-made or frozen products. Guests with specific dietary needs, such as gluten intolerance, reported challenges in getting clear information and suitable options, despite prior arrangements.

Location & Accessibility
The hotel boasts an excellent location directly on the Moselle River, offering panoramic views of the Reichsburg castle and the town of Cochem. It is conveniently situated within a 10 to 15-minute walk to the town center, making it easy for guests to access attractions, shops, and restaurants. Its position also provides a great starting point for various excursions and activities like hiking and biking. While the hotel offers parking options, including an underground garage, guests frequently mention the high cost and limited availability of spaces. Some found it inconvenient that the garage might be in a separate building from their room.

Staff & Service
The staff at the hotel generally receives positive remarks for being friendly, helpful, and attentive, with many guests highlighting their willingness to accommodate requests and provide good service. The check-in process is often described as quick and efficient. However, some reviews point to language barriers among certain staff members, particularly in the restaurant, which can lead to communication difficulties. There are also instances of staff being perceived as unprofessional, disinterested, or overwhelmed, especially during busy dining periods. Despite these occasional issues, the overall impression of the service is largely positive, with many appreciating the staff's efforts to ensure a pleasant stay.

Additional Information
Guests frequently appreciate the hotel's pet-friendly policy, making it a suitable choice for those traveling with dogs, although no specific pet amenities like bowls are provided. A thoughtful touch mentioned by several guests is the provision of goodie bags with water and snacks upon checkout, which is well-received. It is important for guests to note that the hotel is comprised of two main buildings, Brixiade and Triton, which are separated, meaning that access to facilities like the wellness area may require a short walk outside. While the hotel states it is non-smoking, some guests observed ashtrays on balconies, leading to concerns about smoke odors entering rooms.