Puteri Wing - Riverside Majestic Hotel

The hotel has undergone significant renovation and is praised for its luxurious interior and strategic location right by the waterfront, with many rooms offering stunning river views. Guests consistently highlight the hotel's overall cleanliness, comfortable accommodations, and the generally friendly and helpful service provided by the staff. It is an ideal choice for sightseers and leisure travelers due to its central position and easy access to local attractions. Business travelers also find it suitable for its comfort and convenience. Couples appreciate the elegant ambiance and scenic views, while families benefit from spacious rooms and the hotel's proximity to various sights. To enhance your stay, it is advisable to confirm specific room amenities like the number of towels or presence of a toothbrush upon check-in to avoid any inconvenience.

Facilities & Amenities
Many guests appreciate the hotel's modern, luxurious interior design and relaxing ambiance following recent renovations. Rooms are often equipped with large LED TVs offering a wide selection of free movies, and a free minibar with daily bottled water is a welcome touch. However, feedback on recreational facilities is mixed. The gym is frequently described as basic, unstaffed, and in need of significant improvement, with some equipment being dismantled or the area appearing dirty and dusty. The outdoor swimming pool is noted as small and not ideal for lounging, with some guests finding it neglected or difficult to access, even belonging to another hotel in some cases. Wi-Fi connectivity is a recurring concern, often reported as unreliable, frequently disconnecting, or requiring daily re-authentication.

Cleanliness & Room Comfort
Guest feedback on room comfort is largely positive, with many praising the spacious rooms, comfortable beds, and high-quality pillows that ensure a restful sleep. The large LED TVs with extensive movie options are a highlight for many. However, cleanliness receives mixed reviews. While some rooms are described as very clean, others report issues such as stained towels and bedsheets, dusty floors, and even unpleasant odors from pillows. Some guests encountered ants in their rooms or noted untidy toilets with black mold. Maintenance issues like leaking rooms, blinking lights, and air conditioning that is either noisy, inefficient, or not cold enough are also mentioned. The provision of in-room amenities like bathrobes, small towels, and toothbrushes is inconsistent, with some guests receiving only one towel for two people.

Dining & Food Quality
The breakfast buffet is a consistent highlight for many guests, frequently described as delicious with a wide variety of choices, including both local and Western dishes. The coffee is often praised for its quality. However, some guests, particularly non-meat eaters, found the options limited. There are instances where the buffet items were not replenished promptly or were served cold. While the restaurant ambiance can sometimes be uninviting due to low occupancy, the à la carte meals are generally well-regarded for their taste. Room service is noted by some as ending earlier than desired. Overall, the food quality is considered good, making breakfast a significant positive aspect of the stay for most visitors.

Location & Accessibility
The hotel's strategic location is consistently highlighted as one of its strongest assets. It is situated in the city center, offering easy access and walking distance to numerous popular attractions such as the waterfront, Chinatown, the Borneo Cultural Museum, and the Fort Margherita. Guests appreciate being close to various shops, eating places, and the iconic cat statue. The hotel's proximity to the riverfront allows for pleasant walks and scenic views. While public transport options are available, many guests find it convenient to explore the area on foot or use ride-sharing services. Parking is a common topic, often described as limited, narrow for larger vehicles, and sometimes requiring guests to use a nearby mall's parking, which is not directly connected to the hotel lobby.

Staff & Service
The staff generally receive high praise for their friendliness, helpfulness, and attentiveness. Many guests commend the welcoming staff and their willingness to accommodate requests, including early check-ins and late check-outs. The check-in process is often described as quick and efficient. However, there are notable inconsistencies, particularly concerning housekeeping. Guests frequently report issues such as rooms not being properly cleaned, amenities not being replenished, or towels not being provided for the correct number of guests, sometimes requiring multiple calls or long waits. Some isolated incidents of rude staff at the front desk or security have been reported, leading to unpleasant experiences for a few guests. Despite these occasional lapses, the banquet staff and concierge are consistently highlighted for their excellent service.

Additional Information
The hotel has undergone significant refurbishment, resulting in a modern and luxurious interior that many guests appreciate, though some find the decor a bit over the top. While the hotel aims for a high standard, some guests note that certain aspects, like the gym facilities, do not align with a 5-star rating. There are mentions of a water dispenser available on each floor, which is convenient for guests. A unique policy noted by some is the destination fee, which covers certain amenities. Guests should also be aware that the hotel's car park is not directly connected to the lobby, which can be inconvenient for those with luggage. Some reviews highlight the hotel's pet-friendly policy, though specific details are scarce.