Secret Cliff Resort & Restaurant

This hotel is celebrated for its breathtaking panoramic sea and sunset views, offering a truly memorable backdrop from its cliff-top location. It serves as an ideal retreat for couples seeking a romantic and tranquil escape, nature lovers desiring a peaceful environment, and mindful vacationers looking to unwind away from the bustling crowds. Guests with their own transport, such as motorcycles or cars, will find the location particularly convenient for exploring the surrounding areas. To enhance your stay, it is advisable to request a recently renovated room upon booking, as some accommodations are noted to be older. Additionally, guests should consider bringing their own essential toiletries like toothpaste, brushes, and handwash, as these are not consistently provided. Be prepared for potential transportation costs if you plan to explore without your own vehicle, as the hotel's elevated position makes walking to nearby attractions challenging.

Facilities & Amenities
The hotel features several swimming pools, including an infinity pool that offers stunning ocean vistas, providing a picturesque spot for relaxation and photography. While some guests noted ongoing construction near certain pool areas and occasional issues with cleanliness, the overall appeal of the pools remains a highlight. A mini-gym is available for guests, though some found it basic or affected by heat. The golf cart or buggy service is a crucial amenity, efficiently transporting guests across the property's steep terrain and between its split sections, though occasional waits have been reported. Wi-Fi connectivity is generally available, allowing guests to stay connected, but some experienced intermittent service in certain areas. On-site spa and massage services are also offered, providing opportunities for relaxation and rejuvenation during your stay.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is quite varied. Many guests found their rooms to be spacious, clean, and comfortable, ensuring a pleasant stay. However, a significant number of reviews mention issues such as dirty bedsheets, stains on walls, mold, cobwebs, and a persistent foul smell emanating from bathrooms or drainage. Some rooms are described as old and dated, with broken furniture, non-working power sockets, or noisy air conditioning units. While some guests appreciated the comfortable beds, others found them to be too firm. Noise levels from construction, traffic, or even wildlife (such as lizards and insects) were noted by some, impacting the tranquility of their stay. Housekeeping consistency was also a point of mixed feedback, with some reporting excellent service and others experiencing infrequent cleaning or lack of replenishment for toiletries.

Dining & Food Quality
The hotel's breakfast receives mixed but generally positive feedback, with many guests praising its variety and taste, including both local and international options like omelets, waffles, fresh fruits, and juices. The restaurant itself is widely acclaimed for its stunning views and pleasant atmosphere, making it a popular spot for meals. However, opinions on the food quality are divided; while many found the dishes delicious and of high quality, some described them as mediocre, overpriced, or lacking in flavor. Room service is available, with some guests reporting prompt and tasty deliveries, while others experienced slow service or cold food. The bar offers a selection of beverages, though some found the drinks to be expensive or lacking in alcohol content.

Location & Accessibility
The hotel's central location on a cliff between Patong and Karon beaches offers panoramic sea views and a sense of seclusion and tranquility. However, this elevated position presents significant accessibility challenges. The property is not within walking distance of either beach or any local shops, necessitating reliance on external transportation. Guests frequently use taxis, ride-sharing apps like Bolt or Grab, or the hotel's limited shuttle service to reach destinations. The shuttle typically operates once a day in the morning to the beaches, with no return service, which can be inconvenient. Parking is available, but navigating the steep terrain can be challenging for some vehicles. The hotel's division by a busy main road also requires guests to use the internal golf cart service to move between sections, which some found to be a minor inconvenience.

Staff & Service
The staff at the hotel elicits a wide range of feedback, with many guests praising their friendliness, helpfulness, attentiveness, and accommodating nature. Specific mentions include quick check-in processes and a general willingness to assist with requests. However, a notable number of reviews describe staff as rude, unprofessional, unhelpful, or dismissive, particularly concerning issues with room condition or booking discrepancies. Some guests reported challenges with language barriers and slow responses to maintenance requests or service calls. While some experienced prompt room service and efficient housekeeping, others noted inconsistencies in these areas, including unfulfilled requests for towels or toiletries. The overall sentiment regarding service is highly polarized, suggesting a varied guest experience depending on individual interactions.

Additional Information
Guests should be aware that the hotel is undergoing ongoing construction in various areas, which some reviews indicate can lead to noise and dust, though others view it as a sign of future improvements. A recurring theme in guest feedback is the discrepancy between the hotel's online photos and the actual condition of the property, with many feeling that images are misleading or depict a different, newer hotel nearby. This has led to significant disappointment regarding the value for money, with some guests feeling the hotel is overpriced for its current state, while others still find it to be a good value given the views. The hotel maintains a pet-friendly policy, though guests with pets might find suitable outdoor areas challenging. Some guests also reported concerns regarding security, including issues with room locks and instances of alleged theft, which the hotel reportedly did not adequately address.