Serela Riau by KAGUM Hotels

The hotel's strategic central location in Bandung is its most prominent feature, making it highly accessible to various city attractions. Guests consistently highlight the hotel's location, the friendliness of its staff, and the quality of its breakfast. It is well-suited for families seeking comfortable and spacious accommodations, friends on a weekend getaway, solo travelers exploring the city, and business travelers due to its proximity to offices and event venues. To enhance your stay, guests recommend arriving early for breakfast to ensure a full selection of dishes and utilizing the convenient 24-hour minimart located nearby for urgent needs. It is also advisable to check room conditions upon arrival, especially regarding bathroom fixtures, as some guests reported issues.

Facilities & Amenities
The hotel offers several amenities that contribute to a comfortable stay. Guests appreciate the reliable Wi-Fi connection available throughout the property, allowing them to stay connected. For events and gatherings, the hotel features a ballroom on the third floor, which is frequently used for weddings and other functions. Some rooms are designated as smoking rooms, providing a specific area for guests who smoke. While not extensively detailed, mentions of a spa and karaoke facilities in the basement suggest additional recreational options are available for guests. The hotel consistently provides hot water at all times, which is a positive point for many. However, some guests noted a lack of certain in-room amenities such as a mini-bar or refrigerator, and irons are not provided in rooms.

Cleanliness & Room Comfort
Room comfort and cleanliness receive mixed feedback from guests. Many found the rooms to be spacious, particularly the superior types, and praised the comfortable beds and fluffy pillows that ensured a good night's sleep. The air conditioning is consistently reported as cold and effective. However, a significant number of reviews highlight concerns regarding cleanliness and maintenance. Some rooms were described as having a musty smell or being generally dirty, with stained bed sheets and towels. Bathrooms were a particular point of contention, with reports of cracked tiles, clogged drains, leaking fixtures, dirty toilet bowls, and a lack of proper bath soap. Noise levels were also an issue for some, with street noise and sounds from the function room on higher floors disturbing rest.

Dining & Food Quality
The hotel's dining experience, primarily focusing on breakfast, generally receives positive remarks. Most guests found the breakfast to be delicious and offering a good variety of dishes, including local and international options. Many appreciated the sufficient menu and the overall quality of the food. The coffee served at breakfast was also noted as good. However, some guests mentioned that the breakfast selection could be limited or that food items, such as milk for cereal, were sometimes found to be spoiled. There were also instances where popular items ran out quickly, requiring guests to wait for replenishment, especially if arriving later in the morning. Despite these minor issues, the breakfast is largely considered a good value for the price.

Location & Accessibility
The hotel's strategic location is its most celebrated attribute, placing it in the heart of Bandung with excellent accessibility. Guests consistently praise its proximity to numerous attractions, including factory outlets, shopping malls, and heritage sites like Uniqlo. The surrounding area is vibrant, offering easy access to a wide array of cafes, restaurants, and street food options. It is also conveniently located near public transportation, making it easy to use ride-hailing services. For those attending events, the hotel is close to venues like the city hall and various event spaces. Parking is available, though it can be limited, especially during peak times or when events are held, sometimes requiring guests to use valet service.

Staff & Service
The staff at the hotel consistently receives high praise for their friendliness and helpfulness. Guests frequently commend their attentive service and polite demeanor, noting that staff members are always smiling and ready to assist with any needs, from providing directions to resolving in-room issues. The check-in process is generally described as smooth and efficient, contributing to a positive first impression. Many reviewers highlighted the staff's responsiveness in addressing concerns, such as quickly replacing bed sheets or promptly sending engineers to fix room problems like a malfunctioning air conditioner. This proactive and accommodating approach significantly contributes to a positive guest experience, making visitors feel welcomed and well-cared for throughout their stay. The overall consensus is that the service provided by the hotel team is excellent and a key reason for guest satisfaction.

Additional Information
A notable convenience highlighted by many guests is the presence of a 24-hour minimart (Circle K) either within or directly adjacent to the hotel lobby, providing easy access to snacks, drinks, and essential items at any time, which is particularly useful for urgent needs. The hotel also offers a secure bike parking area, which is a unique and appreciated feature for cycling enthusiasts. While the hotel is generally well-maintained, some guests noted that certain aspects like furniture and carpets appear older and could benefit from renovation to refresh the ambiance. Specific room issues, such as leaking air conditioning or non-functional TV remotes, were occasionally reported, though staff were generally responsive in addressing them. Guests should also be aware that the hotel's parking area can be limited, especially during busy periods, sometimes necessitating the use of valet services.