Appart’City Classic Lyon Vaise St Cyr

The hotel offers apartment-style accommodations with kitchenettes, providing a practical and spacious option for guests. Its strategic location near the metro and train station is a significant advantage, making it highly convenient for exploring the city. This makes it a suitable choice for budget-conscious travelers seeking self-catering options, families needing more space, and sightseers or business travelers who value easy access to public transport. While many guests appreciate the functional layout and the generally friendly staff, a recurring concern is the overall condition and cleanliness of the rooms, with many noting signs of wear and tear. Guests should be aware that air conditioning is not available, which can lead to uncomfortable temperatures and increased noise from outside, especially during warmer periods. It is advisable to bring your own essential toiletries and kitchen items, as these may be limited.

Facilities & Amenities
The hotel offers apartment-style rooms equipped with a kitchenette, which many guests find practical for preparing meals, though some note a lack of basic items like a kettle, cutting board, or dish towels. The kitchenette typically includes cutlery, a table, and a fridge, though some fridges have been reported to freeze food or emit unpleasant odors. Rooms generally feature a television, though issues with remote controls or inconvenient placement have been noted. Guests appreciate the availability of high-speed internet. While some rooms include an appreciable balcony, the wardrobe space is often described as small with limited hangers. The elevator system has been a point of concern for several guests, with reports of it being out of order or requiring staff assistance, and its glass panels sometimes appear unclean.

Cleanliness & Room Comfort
Cleanliness is a significant and frequently raised concern, with numerous guests reporting dust, dirty floors, stained sofas, and mold in bathrooms, particularly on shower curtains and joints. Many rooms are described as old-fashioned and worn, with visible signs of dilapidation such as cracked tiles, peeling baseboards, and broken fixtures. While some guests find the beds comfortable, others report mattresses that are tired or uncomfortable, and pillows that are too hard. In-room amenities like bathrooms often lack shelves or a hairdryer, and some experience leaking showers or noisy ventilation. Noise is a major issue, with frequent complaints about train noise from the nearby station, street noise, and sounds from the elevator or neighboring rooms, especially given the lack of air conditioning which necessitates open windows. Some guests also reported unpleasant odors like stale cigarette smoke or sewer smells.

Dining & Food Quality
The hotel offers a breakfast service, which receives mixed feedback regarding its quality and variety. Many guests find the breakfast to be correct and a good value, appreciating the bright room that overlooks a tranquil garden. However, some describe the selection as basic or limited, noting a lack of fresh fruit or yogurt. Common items include bread and pastries, which some guests observe are baked on-site from frozen. Issues with availability have been reported, with items like bread, pastries, or dishes running out, especially during peak times. Despite these points, the staff managing the breakfast area are consistently praised for their friendly and welcoming demeanor. While the hotel does not feature a full-service restaurant, the in-room kitchenettes allow guests to prepare their own meals.

Location & Accessibility
The hotel boasts an excellent and strategic location, being just a short walk, typically two minutes, from the Gare de Vaise metro and bus station. This provides guests with swift transport into the city center, including easy access to Old Lyon. The surrounding area offers convenient amenities such as a large supermarket, pharmacies, and various shops and restaurants, including a popular bakery. Parking is available on-site, often in an underground facility, which many guests find to be easy access and a significant advantage, despite being a paid service. While the location is highly praised for its accessibility, some guests have noted concerns about the immediate vicinity late at night, though the hotel itself is generally considered safe.

Staff & Service
The hotel staff consistently receive high praise for their friendly, welcoming, and professional demeanor. Many guests highlight their attentiveness and helpfulness, noting instances where staff went above and beyond to assist, such as retrieving forgotten items or resolving issues. While the check-in process is generally smooth for early arrivals, some guests arriving late have reported difficulties with accessing their rooms due to unclear instructions or unresponsive phone lines. Feedback on staff responsiveness to in-room issues is mixed; some appreciate the prompt attempts to resolve problems like room changes or providing fans, while others found their concerns, such as lack of hot water or broken amenities, were not adequately addressed. There are also isolated reports of housekeeping staff entering rooms without prior notice, which caused discomfort for some guests.

Additional Information
Guests should be aware of several important operational aspects. A significant concern for many is the lack of air conditioning, which, especially during warmer months, can lead to uncomfortably high room temperatures. This often necessitates keeping windows open, inadvertently increasing exposure to noise from the nearby train station. Several guests have also reported inconsistent hot water availability, experiencing cold showers during their stay, which can be particularly inconvenient. There are also isolated mentions of potential safety concerns, including reports of a hot plate causing a burning plastic smell and issues with fire alarms or emergency exits not functioning as expected. On a positive note, the hotel is engaged in environmental initiatives, actively encouraging guests to participate in waste sorting and composting efforts. Some guests have also noted challenges with the availability of baby cots, even when confirmed in advance, which can impact families traveling with infants.