Golden Dakhil

The hotel is primarily noted for offering good value for money and spacious rooms, making it a practical choice for budget travelers and families seeking larger accommodations. Its location on a main road is convenient for travelers with personal cars, offering easy access to nearby shops and restaurants. Despite these advantages, guests frequently report significant issues with cleanliness and the general condition of the rooms, alongside a notable absence of basic amenities. While some staff members are praised for their helpfulness and smooth check-in processes, others are described as uncooperative or difficult to communicate with. The overall impression is one of a property that offers affordability and space but falls short on maintenance and consistent service quality. To enhance your stay, guests are strongly advised to bring their own towels and essential toiletries, and to thoroughly inspect their assigned room upon arrival to address any immediate concerns.

Facilities & Amenities
Guests report a mixed experience with the hotel's facilities. While some rooms are equipped with a washing machine and a fridge, and the AC generally functions well, several essential amenities are consistently noted as missing. Many guests express frustration over the absence of bins in rooms and bathrooms, as well as a lack of hangers for clothes. Basic items like an electric kettle for hot beverages and an iron are also frequently unavailable. The Wi-Fi connectivity is a common point of complaint, with many guests experiencing poor signals or no service at all in their rooms. Furthermore, the TVs in some rooms are reported as not working or offering only a very limited selection of channels. The elevators are often described as slow, small, and occasionally out of service, with some guests even raising concerns about their safety due to a lack of sensors.

Cleanliness & Room Comfort
Cleanliness is a significant and recurring concern for many guests, with numerous reports of dirty rooms, unhygienic conditions, and pervasive bad smells described as urine, damp, or stale upon entry. Many reviews mention the presence of cockroaches in rooms and bathrooms, along with visible dust and old, dirty furniture. The carpets and bedsheets are frequently described as stained and unclean. Bathrooms are a particular point of dissatisfaction, often lacking towels, bins, or hooks, and featuring broken locks on doors, low water pressure, and initial issues with hot water. Some guests found the provided mattresses to be uncomfortable, leading to restless nights. Additionally, noisy rooms due to thin walls, banging doors, or loud air conditioning units are occasionally reported, impacting overall comfort.

Location & Accessibility
The hotel's location is generally described as being on a main road, offering convenient access to various shops, restaurants, and a petrol pump nearby. However, its distance from Masjid Al-Nabawi is a consistent point of discussion, with guests noting it is approximately 2.5 to 5 kilometers away, requiring a taxi ride that typically costs between 10 to 20 Saudi Riyals. While some guests find the walk to the mosque feasible, it can take up to 45 minutes, which is not ideal for frequent visits. For guests with personal cars, the hotel offers underground parking, and free parking is often available outside, though it can become crowded and difficult to find during peak times. The strategic location on a main thoroughfare allows for relatively quick travel to other parts of the city.

Staff & Service
Feedback regarding the staff and service is notably mixed. Many guests commend the reception staff for being friendly, cooperative, and helpful, particularly highlighting a quick check-in process and smooth room allocation. Some positive experiences mention staff assisting with luggage and being generally attentive. However, a significant number of reviews describe the reception staff as uncooperative, rude, or having a poor attitude, with communication often hampered by a lack of English proficiency. Guests also report issues with room service, stating that it is either unavailable or that staff do not attend to requests for cleaning or amenities. Instances of long waits at check-in, misguidance, and a general lack of responsiveness from the front desk are also frequently mentioned, indicating an inconsistent service experience.

Additional Information
Guests should be prepared for a notable absence of several standard hotel amenities. A highly consistent point across reviews is that towels are not provided anywhere in the hotel, requiring guests to bring their own. Similarly, basic toiletries such as soap, hand wash, and shampoo are often missing. Rooms typically lack an electric kettle, cups, drinking water, or tea bags, and there are frequently no bins for trash or hangers for clothes. Some guests also noted the absence of a prayer mat and a Qibla sign in their rooms. Furthermore, issues with room allocation have been reported, where guests arriving late found their booked room given to others or were assigned a different, less satisfactory room. Concerns about the safety of the elevators due to a lack of sensors have also been raised.