Residhome Lyon Gerland

This hotel is highly regarded for its spacious apartments, making it an excellent choice for families and groups seeking comfortable and functional accommodations. Its signature feature is its direct access to the metro, providing unparalleled convenience for exploring the city. Guests frequently commend the friendly staff and the hotel's prime location near essential amenities. While many appreciate the overall cleanliness, some reviews indicate inconsistencies. The hotel is well-suited for sightseers and business travelers who prioritize easy transit and ample living space. To ensure a more restful stay, it is advisable to request a room away from the metro side due to potential noise, and confirm elevator functionality if mobility is a concern.

Facilities & Amenities
The apartments are generally well-equipped, featuring kitchenettes that include a microwave, refrigerator, and cooking plates, though some guests note a lack of certain kitchen utensils like kettles, corkscrews, or sufficient pots and pans. Many rooms offer a balcony, which guests enjoy, although some wish for outdoor furniture or better maintenance. A significant recurring issue is the elevator, which is frequently reported as being out of service, causing considerable inconvenience, especially for guests on higher floors or those with heavy luggage. The hotel provides free Wi-Fi, and some rooms come with multiple televisions. Laundry facilities are available, but guests mention a high cost for their use.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is mixed. While many guests find their rooms clean and comfortable, others report issues such as dust, stains on upholstery or linens, and general wear and tear, including dirty curtains and mold in bathrooms. The main beds are widely praised for being comfortable, ensuring a good night's sleep. However, the sofa beds are frequently described as uncomfortable and noisy, often squeaking with movement. Noise levels are a significant concern, with many guests reporting disturbances from the metro, street traffic, and neighboring rooms, impacting sleep quality. Bathroom issues include clogged drains, broken shower fixtures, and a lack of thorough cleaning.

Dining & Food Quality
The hotel offers a breakfast service, but guest feedback is predominantly negative regarding its quality and value. Many describe it as basic, with limited options and often missing items like fresh fruit or certain pastries, leading some to consider it overpriced. Guests frequently recommend utilizing the nearby bakery and supermarket for breakfast and other meal needs. The hotel's apartments include kitchenettes, allowing guests to prepare their own meals, which is a popular alternative to the hotel's dining options.

Location & Accessibility
The hotel boasts an excellent location directly adjacent to the Jean Jaurès metro station, providing very convenient access to the city center and other attractions. Guests appreciate the proximity to various shops, including a bakery, supermarket, and cafes, making it easy to purchase essentials. A local market is also available nearby on certain days. While the immediate area is generally considered safe and functional, some guests find it a bit further from the main city center than expected, though public transport mitigates this. Parking is available on-site, with an underground car park, but it comes at an additional cost and can be challenging to access or fully occupied.

Staff & Service
The staff at the hotel generally receive high praise for their friendliness, helpfulness, and professionalism. Guests frequently highlight their welcoming demeanor and willingness to assist with various requests, from providing local recommendations to accommodating early check-ins. However, some guests report negative experiences, particularly concerning late arrivals where access codes or room assignments were problematic, and issues with refunds or resolving specific complaints. While the reception is available during set hours, the lack of on-site staff or security during late hours has been a point of concern for some guests facing unexpected issues.

Additional Information
Guests should be aware that the hotel does not offer daily housekeeping or towel changes as a standard service, and some reviews mention a lack of basic cleaning supplies within the rooms. There have been reports of an unusual deposit policy, where the amount was debited rather than simply blocked, leading to complications for some guests. The hotel has a pet-friendly policy, which is appreciated by those traveling with animals. Some guests have noted challenges with the Crit' Air certificate required for low emission zones when driving into the city, suggesting better communication from the hotel on this matter.