Stay KooooK Bern Wankdorf

The hotel offers a highly innovative and smart design concept, making it a memorable stay for many guests. Its signature feature is the seamless digital experience, allowing smartphone-based access and control, complemented by cleverly designed, functional living spaces that adapt to guest needs. Guests consistently highlight the hotel's exceptional cleanliness, comfortable accommodations, and its prime location directly adjacent to the train station, providing effortless access to the city center. The vibrant communal area also stands out as a significant draw. This hotel is an ideal fit for families seeking spacious and well-equipped units, business travelers valuing efficiency and connectivity, and sightseers or explorers using it as a convenient base for day trips. Couples also find it a recommended choice for a modern getaway. To ensure a smooth experience, guests should keep their smartphones charged for digital access and take full advantage of the complimentary public transport pass.

Facilities & Amenities
The hotel boasts an impressive array of facilities and amenities, designed for both comfort and convenience. A major highlight is the expansive communal area, often referred to as the "Backyard," which serves as a vibrant social hub. Here, guests can enjoy a pool table, Xbox, various games, and a dedicated work area. The space also features a fully equipped communal kitchen and a pleasant rooftop terrace. For practical needs, a free laundry facility with washers and dryers is available, including detergent, alongside an industrial dishwasher in the common kitchen. In-room amenities are equally comprehensive, with a fridge/freezer, hob, microwave, and dishwasher in the kitchenette. Select units also include a washing machine. The innovative movable wall/wardrobe system allows guests to reconfigure their living space, and a Bluetooth speaker adds to the in-room entertainment. Free Wi-Fi is accessible throughout the hotel.

Cleanliness & Room Comfort
Guests consistently praise the hotel's cleanliness, describing rooms as spotless and immaculately maintained. The room condition is noted for its modern, well-designed, and highly functional layout, with spacious options particularly appreciated by families. The beds are comfortable, ensuring a restful night's sleep, though some guests found the pillows to be thin. In-room amenities include large bathrooms and automatic blackout shades, enhancing comfort. However, feedback on noise levels is mixed; while many appreciate the good soundproofing that keeps rooms quiet, others report significant train noise due to the hotel's proximity to the station, and some experienced construction noise. Minor issues occasionally mentioned include sticky floors, the presence of bugs like silverfish, or an unpleasant smell from the fridge in some units. Additionally, some guests noted issues with thermostat control, leading to rooms being too warm or cold.

Dining & Food Quality
While breakfast is not included, the hotel compensates by offering a generous selection of complimentary items in its communal area, such as free coffee and tea, fresh fruit, jams, and bread. There is no traditional in-house restaurant or room service, but guests highly value the extensive in-room kitchenettes and the well-equipped communal kitchen, which allow them to prepare their own meals and save on dining expenses. This self-catering option is a significant draw. For groceries, a Coop supermarket is conveniently located directly downstairs, providing easy access to essentials, though its operating hours are limited, especially on Sundays. Some guests noted the absence of other nearby stores, making the Coop a crucial resource. The focus on self-prepared meals contributes to a flexible and cost-effective stay.

Location & Accessibility
The hotel boasts an excellent location directly adjacent to the Bern Wankdorf train station, making it incredibly convenient for guests. This proximity allows for quick train access, reaching Bern city center in just a few minutes, and provides effortless connections for day trips across Switzerland. The area is also well-served by tram and bus stops. While the hotel is situated in a business district and is generally quiet at night, some guests found the immediate surroundings to be lacking in attractions or diverse dining options. Underground parking is available, though it is considered expensive, and some guests reported difficulties with digital access in the garage due to a lack of mobile signal. Despite being outside the city center, the superb public transport links, often supplemented by a complimentary transport pass, largely mitigate this distance.

Staff & Service
The hotel's staff are consistently commended for their friendliness, helpfulness, and responsiveness, often going above and beyond to assist guests. Despite the largely digital and contactless nature of the hotel, the team maintains a high level of attentive service. The check-in and check-out process is described as seamless and efficient, primarily utilizing smartphone-based access. However, some guests experienced initial challenges with the online registration requirements or issues related to phone battery and internet connectivity, highlighting the importance of being prepared for a digital-first experience. Guests particularly appreciate the free public transport pass provided, which significantly enhances their ability to explore the city. Communication via messaging apps is noted as prompt and effective. It is important to note that daily room cleaning is not standard and must be requested separately.

Additional Information
The hotel operates on a distinctive digital-first concept, requiring guests to be comfortable with using their smartphones for everything from room access to communication. This innovative approach is a key part of the experience. A recurring point of feedback, particularly for those sharing rooms, is the design choice of glass bathroom doors, which some guests found to compromise privacy. Additionally, some rooms may require adapters for charging various electronic devices, a minor but notable detail. Among the unique features that enhance the stay are the movable wall design within the rooms, allowing for flexible space utilization, and the unexpected inclusion of crossbows with suction cup arrows for entertainment. The convenient Coop supermarket located downstairs is a significant benefit for self-catering, though guests should be aware of its limited operating hours.