Urban Hotel

This hotel is highly regarded for its central location, making it an ideal base for exploring the city. Guests frequently highlight the spacious rooms and the inviting wellness area as key features, complemented by the generally friendly staff. It caters well to a diverse range of travelers, including sightseers who appreciate easy access to attractions, couples seeking a relaxing getaway with spa facilities, families benefiting from ample room space and pool access, and business travelers valuing the convenient downtown setting. To enhance your stay, consider utilizing the convenient underground parking, and be aware that the hotel is undergoing some ongoing renovations which may occasionally impact certain facilities.

Facilities & Amenities
The hotel features a popular wellness area that includes a pool, jacuzzi, sauna, and hammam. While many guests enjoy these facilities, some note that the pool can feel small or crowded, and there are occasional reports of the sauna or hammam not functioning optimally or having inconsistent temperatures. The jacuzzi is generally well-received, though some find the chlorine levels high. A fitness center is also available and described as clean and well-equipped. Wi-Fi is provided, though a few guests experienced unstable connections in their rooms. A recurring point of feedback is the absence of a mini-fridge in many rooms, which some guests found inconvenient. Significant elevator renovations have led to reliance on a smaller service elevator, causing occasional delays and noise.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is somewhat mixed. Many describe the rooms as spacious, modern, and impeccably clean, with some praising the comfortable beds and quality bedding that ensure a restful sleep. However, other guests reported issues such as dust, stains on linens, unemptied bins, or mold in bathroom areas. The design of the bathrooms, particularly the sliding doors, is a frequent topic, with some finding them lacking in privacy, while the presence of separate toilets in some rooms is appreciated. Noise levels vary, with some rooms being quiet and well soundproofed, while others experienced disturbances from corridors, neighboring rooms, street activity, or ventilation systems.

Dining & Food Quality
The hotel's breakfast service receives considerable attention. Most guests commend the copious and varied selection, offering a good choice of sweet and savory items, including some local products. However, some guests found the quality to be average or felt the price was too high for what was offered, citing industrial products, cold items, or slow replenishment of platters. There is no full-service restaurant on-site for lunch or dinner, which is a common point of feedback, meaning guests need to dine out or rely on nearby establishments. Similarly, the availability of a bar within the hotel is inconsistent, with some guests noting it was not always open.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, placing guests within easy walking distance of the city center, various attractions, shops, and dining options. It is also conveniently situated near the train station and other public transportation links, making it easy to explore the wider area. For guests arriving by car, an underground parking facility is available. This parking is described as secure and convenient, though it comes at an additional cost and can sometimes be full, requiring guests to seek alternative, often paid, street parking nearby.

Staff & Service
The hotel staff generally receives high praise for their friendliness, helpfulness, and attentive service. Many guests commend the welcoming demeanor of the reception team and their willingness to assist with requests, often going out of their way to ensure a positive experience. While some guests reported a quick check-in process, others experienced delays or issues with room readiness upon arrival. Housekeeping service also received mixed reviews, with some guests noting excellent maintenance of rooms, while others found inconsistencies in cleaning or replenishment of in-room amenities. Overall, the staff's commitment to guest satisfaction is a recurring positive theme.

Additional Information
Guests should be aware that the hotel has been undergoing ongoing renovations, particularly affecting the main elevator, which has led to reliance on a smaller service elevator and occasional noise from construction. While the spa access is a significant draw, it is sometimes an additional cost depending on the booking, and guests should confirm this beforehand. The hotel does not offer full restaurant/bar services beyond breakfast, meaning guests will need to explore local dining options for other meals.