B&B Hotel Donostia San Sebastián Aeropuerto

The hotel is widely recognized for its exceptionally large and comfortable beds, providing guests with a restful night's sleep. Its spacious and clean rooms are frequently highlighted, offering ample space for relaxation. The pet-friendly policy is a notable feature, making it a suitable choice for pet owners traveling with their companions. While the hotel is situated in an out-of-town location, it offers convenient access to major roads and public transport, appealing to travelers on road trips and those seeking a more budget-conscious stay. Families can also benefit from the generous room sizes and specific room configurations like duplex options. The staff generally receives praise for their attentiveness, contributing to a welcoming atmosphere. To enhance your stay, it is advisable to be aware of the hotel's location and potential for road noise if windows are open, and to clarify the pet fee structure upon booking.

Facilities & Amenities
Guests frequently appreciate the convenience of the free coffee and tea machine located in the lobby, available 24 hours a day, which is a highly valued amenity. Many rooms are equipped with a mini-fridge, adding to guest comfort and convenience. The hotel provides reliable Wi-Fi access, ensuring guests can stay connected. Some rooms also feature a balcony, offering an outdoor space. While the air conditioning system is present, some guests have reported issues with its functionality, such as being stuck in heating mode or contributing to noise. Feedback on the showers is mixed, with some guests noting problems like leaking or inconsistent water pressure and temperature, and some fixtures appearing dated. Despite these minor points, the overall range of amenities contributes positively to the guest experience.

Cleanliness & Room Comfort
The hotel consistently receives high praise for the comfort of its beds, with many guests describing them as exceptionally large and conducive to a good night's sleep. The spacious rooms are also a recurring positive, providing ample area for guests to relax. However, feedback on cleanliness is quite mixed; while many reviews highlight general tidiness, some guests have reported concerns regarding deeper cleaning issues, such as stains on walls, dust in certain areas, or dated bathroom fixtures. Noise levels present a varied experience; rooms are generally well-insulated from external road noise when windows are closed, but some guests have noted disturbances from traffic if windows are open, or occasional internal noise from other guests. In-room amenities are basic, with some guests wishing for additional items like drinking glasses or a WC brush.

Dining & Food Quality
The hotel offers convenient dining options right next door, with many guests appreciating the proximity to a Wok buffet restaurant and a burger place. These nearby establishments provide easy and varied choices for meals. However, feedback on the hotel's breakfast is quite mixed. While some guests find it varied and complete, many others describe it as basic, with limited choices and issues with replenishment, especially later in the morning. Specific concerns include the quality of pastries, the absence of certain items like eggs on some days, and the taste of juices and coffee. Some guests have also noted issues with the presentation or hygiene of the breakfast area, such as uncleaned tables or items not being properly covered.

Location & Accessibility
The hotel's out-of-town location is a consistent theme in guest reviews, situated a short drive from San Sebastian's city center, making it ideal for road travelers or those exploring the wider region. Despite being outside the main city, it offers excellent accessibility to major highways. Guests frequently commend the convenient public transport access, with a bus stop located directly outside, providing a direct link to the city. Parking is generally well-regarded, with ample free street parking often available, though it can get busy, and a paid underground garage option is also provided. The hotel benefits from its proximity to various shops and restaurants, including a large supermarket and several dining establishments, adding to its practicality for guests.

Staff & Service
The staff at the hotel generally receives high praise for their friendliness and helpfulness, with many guests highlighting their polite and attentive demeanor. However, feedback on problem resolution and certain aspects of service is mixed. Some guests have reported difficulties when issues arise, such as problems with room amenities or specific requests, noting a lack of proactive solutions or occasional unresponsiveness. The check-in process has been described as slow at times, leading to queues. Furthermore, the housekeeping service has drawn significant negative comments from some guests, citing concerns about the thoroughness of cleaning, particularly regarding sheet changes and general room maintenance, and in some instances, a perceived lack of professionalism when addressing these concerns.

Additional Information
The hotel's pet policy is a frequently discussed topic, as it welcomes animals but charges a daily fee per pet, which some guests find to be quite high. While a small welcome gift for pets is provided, some owners noted a lack of designated green areas for dogs. Another specific policy mentioned is the option to forgo daily room cleaning in exchange for a complimentary breakfast, though some guests were disappointed to find this benefit applied only to one person per room, or was not available if traveling with a pet. The hotel also offers duplex rooms, which are appreciated by families for their spacious, multi-level layout. Despite its location near a busy road, the soundproofing of the rooms is generally effective, contributing to a quiet stay when windows are closed.