Pension Beizama

The pension's signature feature is its proximity to San Sebastian by car or bus, offering a more budget-friendly alternative to staying directly in the city. Guests often describe it as a simple pension that looks better inside than out, with some finding it charming and family-friendly, while others perceive it as shabby. The most frequently mentioned aspects include the staff's friendliness, the cleanliness of the rooms (though feedback is mixed), and varying experiences with room comfort and noise levels. It is particularly suitable for travelers seeking a convenient stopover, couples looking for a quiet base near the city, and families, although room size can be a concern for larger groups. To enhance your stay, it is advisable to be mindful of potential noise from neighbors or local events, and to confirm room dimensions if traveling with family. Utilizing the local bus service is a practical way to reach San Sebastian and avoid city parking challenges.

Facilities & Amenities
The accommodation presents a mix of basic and functional facilities. Many guests note the absence of an elevator, which can be challenging as some rooms are located on upper floors, including the fifth. While some rooms feature a pleasant balcony or terrace, offering additional space, others on the top floor may only have skylights instead of traditional windows. The presence of a bar or taverna on the ground floor is mentioned, providing convenient access to drinks and snacks, though some guests found it closed during their stay. Common feedback also highlights the lack of certain in-room amenities, such as a hairdryer or a kettle for making hot beverages. Additionally, the absence of air conditioning is a recurring point, leading to concerns about stuffiness, and the thin walls are frequently cited, contributing to noise transfer between rooms.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is notably mixed. While many guests praise the rooms as very clean, others report issues such as sticky floors, sand, dust under beds, or even animal hair on sheets. The beds themselves receive varied comments, with some finding them comfortable and the pillows great, while others describe them as soft or in poor condition. Noise is a significant recurring theme, stemming from various sources including street sounds, noisy neighbors, the constant hum of toilet cisterns, or even loud music from nearby festivals. Bathrooms are frequently mentioned, with issues ranging from an unpleasant smell (including urine or cigarette smoke), humidity, cracked tubs, stained shower curtains, or shower heads that fall off. Some rooms are described as small or stuffy with poor ventilation, and there are mentions of bunk beds lacking individual lights, or bathroom ceilings with falling paint or mold.

Dining & Food Quality
The hotel's dining options primarily revolve around the bar or taverna located on the ground floor. This establishment is noted by many guests as a convenient spot for drinks and snacks, and some even enjoyed meals there, describing the food as being like "eating at home" or praising the Basque cuisine. However, some reviews indicate that the bar or restaurant facilities were closed during their visit, limiting on-site options. For breakfast, feedback is varied; some guests mention it is included but can be quite limited, typically consisting of a tortilla skewer or toast with coffee, with little alternative. Others noted that there is no breakfast available directly on site, but a good bakery cafe with a terrace is conveniently located in the nearby village center, offering an alternative for morning meals and coffee.

Location & Accessibility
The hotel's location is a primary factor for many guests, often chosen for its proximity to San Sebastian, typically a 10 to 20-minute drive or a 30-minute bus ride away, offering a more affordable base. While some describe the area as quiet and accessible, others note its setting in an industrial suburb with an unappetizing courtyard, and some found the hotel itself difficult to find. Parking is a frequently discussed topic; some guests found easy and free parking nearby, while others reported it was complicated or difficult to find a space, with misleading advertising regarding its availability. The hotel is also conveniently located near cider houses, a shopping center, and various local restaurants, providing options for dining and entertainment within the immediate vicinity. It also offers practical access to the Anoeta stadium.

Staff & Service
The staff consistently receives high praise from guests, with many highlighting their friendliness, helpfulness, and welcoming demeanor. The owner is particularly commended for his cordial treatment and excellent service, even accommodating late arrivals and assisting with luggage storage. Guests appreciate the quick check-in process and the staff's willingness to assist with various needs, such as lending a fan during hot weather or addressing room issues like a problematic lock. While most interactions are positive, a few guests reported difficulties with communication due to language barriers or issues with contacting the hotel, suggesting that personalized attention could be improved in some instances. Overall, the staff's dedication to providing a pleasant experience is a recurring positive theme.

Additional Information
Several important miscellaneous details emerged from guest reviews. The hotel operates a pet-friendly policy, though an additional fee is typically charged for pets. A significant number of guests expressed concerns about the value for money, frequently describing the accommodation as overpriced for the amenities and condition provided, with some feeling the price was "a rip-off" despite others finding it reasonable. Many reviews highlight that the hotel's online photos can be misleading, suggesting they are excessively retouched and do not accurately represent the actual appearance or size of the rooms. Guests should also be aware of potential noise from local events, such as festivals, which can cause disturbances. The hotel is often recommended for short stays or as a last-minute option, particularly when other accommodations are unavailable. Some guests also reported issues with reservation accuracy, including instances where rooms were unexpectedly shared.