Best Western Comfort Business Hotel

Guests consistently highlight the exceptional staff service and the convenience of free, ample parking as defining features of their stay. The hotel is frequently praised for its overall cleanliness, the comfort of its accommodations, and its satisfying breakfast offerings. It serves as an ideal choice for business travelers seeking a quiet and well-connected base, as well as for sightseers and families who appreciate easy access to public transport for exploring the surrounding areas. Many guests find the hotel offers excellent value, providing a comfortable and welcoming environment. For those planning a visit, it is advisable to utilize the convenient public transportation links for exploring nearby cities, and if a modern aesthetic is preferred, guests might consider inquiring about the availability of a newly renovated room upon arrival.

Facilities & Amenities
The hotel provides guests with essential facilities that contribute to a comfortable stay. Free parking is a significant advantage, with ample spaces available directly on-site, though some guests note the spots can be narrow. Inside the rooms, guests appreciate the availability of kettles for making coffee or tea, and a modern, large television is often mentioned. Wi-Fi connectivity is generally reported as good, ensuring guests can stay connected. While the hotel does not feature an on-site restaurant for evening meals or a dedicated bar, its convenient location allows for easy access to dining options nearby. Some guests have commented on the elevator feeling a bit shaky, but it remains functional for access to all floors.

Cleanliness & Room Comfort
Guests consistently commend the hotel's high standards of cleanliness, noting that both the rooms and bathrooms are kept spotless and well-maintained. The beds are frequently described as very comfortable, ensuring a restful night's sleep, often equipped with quality mattresses and pillows. Many rooms are noted for being spacious and, in some cases, recently modernized, featuring a large television and a kettle for in-room beverages. While the hotel generally offers a quiet environment conducive to sleep, some guests have occasionally reported minor disturbances from street noise or other guests. A recurring point is the absence of air conditioning, which can make rooms warm during hotter periods. Some older bathrooms are mentioned as being a bit dated, with occasional reports of minor issues like mold or yellowed shower curtains, though overall cleanliness remains high.

Dining & Food Quality
The breakfast buffet at the hotel receives widespread positive feedback, with many guests describing it as delicious, varied, and comprehensive. The selection typically includes a range of options such as fresh fruit, vegetables, various breads, cold cuts, and cereals. Guests particularly appreciate the quality of the coffee, often highlighting the availability of espresso and freshly prepared items like omelets. The staff serving breakfast are consistently praised for their friendliness and attentiveness, ensuring a pleasant start to the day. While the breakfast is a strong point, it is important to note that the hotel does not offer a dedicated restaurant for lunch or dinner, meaning guests will need to seek dining options outside the premises for other meals.

Location & Accessibility
The hotel is situated in a relatively quiet location, often described as being within an industrial area, which contributes to a peaceful atmosphere. Despite this, its accessibility is highly rated, particularly for those traveling by car, thanks to the ample and free parking available directly on-site. Guests find the hotel well-connected, with good transport links including a nearby S-Bahn station and bus stops, providing convenient access to Düsseldorf and other surrounding areas. The Rheinpark Center (a shopping mall) is within walking distance, offering additional amenities and dining options. While some guests note it's a bit further from the immediate city center of Neuss, its strategic position makes it a practical base for both business and leisure activities, including exploring the wider region.

Staff & Service
The staff at the hotel consistently receive glowing reviews for their exceptional friendliness and helpfulness. Guests frequently highlight their attentiveness and welcoming demeanor from arrival to departure, noting that the team goes above and beyond to ensure a pleasant stay. The check-in process is often described as quick and efficient, with staff readily providing clear information and assistance. Many reviewers commend the team's willingness to be accommodating, whether it's facilitating late check-ins, fulfilling specific room requests, or going the extra mile to assist families and business travelers with their needs. This dedication to providing excellent service creates a positive and comfortable atmosphere, making guests feel valued throughout their stay and contributing significantly to overall satisfaction and a desire to return.