ibis Styles Duesseldorf-Neuss

This hotel is particularly noted for its ample, free parking and friendly, helpful staff, making it a practical choice for travelers seeking convenience and good value. Its functional and often colorful design provides a unique atmosphere, appealing to budget-conscious travelers and those on short stays or business trips who prioritize practicality over luxury. The hotel's location offers easy access to major highways, benefiting guests traveling by car. While generally clean and offering a decent breakfast, guests should be aware of potential noise issues due to the hotel's soundproofing. For a more comfortable experience, consider bringing earplugs, especially if you are a light sleeper, and be prepared for a basic room setup.

Facilities & Amenities
The hotel provides free Wi-Fi throughout, which guests generally find to be of good quality, though some report it can be poor. A significant recurring issue is the elevator, which is frequently reported as being out of order or "jerky," posing an inconvenience, especially for guests on higher floors. The hotel offers ample free parking, including some covered parking spaces, which is a major advantage for guests traveling by car. However, rooms generally lack air conditioning, which can be a significant discomfort during warmer periods, and there are no mini-fridges or tea and coffee making facilities in the rooms. The hotel is pet-friendly, though a fee applies.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is mixed. While many rooms are described as generally clean and functional, some guests report issues such as stained walls, a dusty smell, or a persistent tobacco smell in non-smoking rooms. Rooms are often noted as being small and basic, with limited space for luggage. Bed comfort varies, with some guests finding the beds comfortable and of good quality, while others describe them as hard or squeaky, with thin duvets. A pervasive issue is the hotel's poor soundproofing, leading to significant noise from hallways, neighboring rooms, and even the elevator, making it difficult for some to sleep. Bathrooms are frequently criticized for their tiny sinks, which are impractical and cause splashing, and some guests have reported moldy showerheads or a lack of heating in the bathroom.

Dining & Food Quality
The breakfast offered at the hotel is generally well-regarded, especially considering its inclusion in the room rate. Guests describe it as good, sufficient, and varied, featuring items such as fresh fruit salad, yogurts, croissants, and a selection of cold cuts and cheeses. Coffee specialties are available from a self-service machine, which is appreciated. However, some guests note the absence of hot options like scrambled eggs. The breakfast room is described as colorful but can sometimes be cold. The hotel does not have an on-site restaurant for lunch or dinner, though some guests mention the availability of late-night pizza from the reception.

Location & Accessibility
The hotel is situated in a quiet location, often described as being in an industrial area on the outskirts of the city rather than a central spot. Despite this, it offers easy access to major highways, making it convenient for guests traveling by car. There are good public transport links nearby, including tram and bus stops, allowing access to Düsseldorf city center and the Düsseldorf Messe within a reasonable travel time. However, some guests find the walk from public transport to the hotel to be dark at night. A significant advantage is the availability of free on-site parking, with ample spaces, including some covered options, which is highly valued by guests.

Staff & Service
The staff at the hotel consistently receives high praise from guests, who describe them as exceptionally friendly, helpful, attentive, and professional. Many reviews highlight their welcoming demeanor and willingness to assist with requests, such as providing local dining tips or offering free hot drinks at reception. The check-in process is generally reported as quick and uncomplicated, contributing to a smooth arrival experience. While most feedback on service is positive, some guests have noted inconsistencies with housekeeping, such as rooms only being cleaned every two days or towels not being replaced unless specifically requested. The hotel also offers pet-friendly service, accommodating guests traveling with animals.

Additional Information
The hotel's colorful design and decor receive mixed reactions, with some finding it vibrant and stylish, while others perceive it as old-fashioned, resembling a youth hostel, or even "kindergarten-like." There have been recurring complaints about heating issues, with some guests experiencing cold rooms due to centrally controlled heating systems. Guests should be aware that rooms are initially provided with only one towel per person, requiring a request for additional towels. The hotel uses old-style keys for rooms rather than modern key cards. A positive aspect is the generous late checkout time of 12 PM. Some guests have reported difficulties with credit card payments requiring a PIN, and there have been isolated incidents regarding the retrieval of forgotten items.