Cookies Hotel

The hotel's most striking feature is its prime beachfront location on White Sand Beach, offering guests direct access to the sea and a large swimming pool situated right by the sand. This makes it an ideal choice for beach lovers and families seeking a relaxing seaside getaway, as well as couples looking for a romantic escape with stunning sunset views. Many guests appreciate the convenience of being steps away from the ocean, allowing for easy swims and sunbathing, and the ability to watch fire shows directly from the beach. The central position also appeals to sightseers, providing effortless access to nearby shops, restaurants, and bars. To enhance your stay, consider requesting a room on the beach side for optimal views and convenience, and be prepared for potential evening noise from nearby establishments by bringing earplugs, as some areas can be lively until late.

Facilities & Amenities
The hotel features a highly praised large swimming pool located directly on the beach, offering a refreshing alternative to the ocean and providing ample sunbeds for relaxation. Guests appreciate the convenience of having a shower nearby to rinse off sand after beach activities. While the Wi-Fi is available, many guests found it to be unreliable and extremely slow, impacting their ability to stay connected. The air conditioning units, though functional, are frequently described as old and noisy, which can disturb sleep. Some rooms are equipped with a safe and a TV, though the latter sometimes has limited functionality. The property lacks an elevator, which can be challenging for guests with mobility issues or heavy luggage, especially given the presence of difficult staircases. A recurring issue noted by guests is the practice of other visitors reserving sunbeds with towels for extended periods, limiting availability for others.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and spacious, often featuring a large balcony that provides pleasant views, especially those overlooking the sea. However, feedback on bed comfort is mixed, with many describing the beds as very hard and uncomfortable, and pillows as lumpy or made of foam pieces. The bathrooms are a frequent point of concern, often criticized for being old, dark, and having insufficient lighting. Issues include weak water pressure, water that is only lukewarm rather than hot, and a lack of shower curtains, leading to slippery floors and flooding after use. Some guests also reported clogged drains and signs of mold. While rooms are equipped with a fridge and kettle, noise levels from neighbors, street traffic, and nearby bars can be significant, particularly in rooms closer to the road, impacting the overall tranquility of the stay.

Dining & Food Quality
Feedback on dining experiences, particularly the breakfast, is notably mixed. Most guests describe the breakfast as basic, simple, or even "awful," citing a limited and monotonous selection, especially if arriving later in the morning when items are not replenished. The coffee is frequently criticized as being terrible. Breakfast is served at a sister hotel across the road, which some guests find inconvenient. Despite these criticisms, some guests appreciate the availability of freshly prepared omelettes and a sufficient variety of options for a quick meal. Conversely, the hotel's on-site restaurant receives positive remarks for its good food quality and reasonable prices, offering a convenient dining option for guests. Many also highlight the abundance of excellent restaurants and bars in the immediate vicinity.

Location & Accessibility
The hotel boasts an excellent central location on White Sand Beach, placing guests directly on the sand and within easy walking distance of numerous shops, restaurants, and bars, including convenient 7-Eleven stores. This prime position allows for effortless exploration of the area's vibrant atmosphere and dining scene. The property is approximately 5 kilometers from the ferry port, making arrivals and departures relatively straightforward. While some rooms are located on the beach side, others are situated across the main road on the "hillside," requiring guests to cross the street to access the beach, pool, and breakfast area. The hotel offers free car parking for guests, and scooter parking is also available, adding to the convenience for those with their own transportation.

Staff & Service
The staff at the hotel consistently receives high praise from guests, with many describing them as exceptionally friendly, helpful, attentive, and accommodating. Guests appreciate their willingness to assist with various requests, from facilitating room changes when issues arise to providing support with tour bookings and motorbike rentals. The check-in process is generally reported as easy and quick, contributing to a smooth arrival experience. Reviewers frequently highlight the staff's polite and well-mannered demeanor, noting that their excellent service significantly enhances the overall guest experience, often compensating for some of the hotel's older facilities. Their dedication to guest satisfaction is a recurring theme, making visitors feel welcome and well-cared for throughout their stay.

Additional Information
A significant recurring theme in guest feedback is the hotel's dated decor and overall condition, with many noting that the property is showing its age and is in need of renovation and upgrades to its rooms and facilities. Despite this, some guests feel the hotel is well-maintained for its age. The hotel's beachfront location offers the unique experience of nightly fire shows and spectacular sunset views directly from the property. A common point of frustration for guests is the informal sunbed reserving policy around the pool, where towels are left for hours, limiting access for others. Additionally, some guests reported instances where their "do not disturb" policy signs were ignored, with staff entering rooms without permission, leading to privacy concerns.