De Alturas Resort

The hotel presents a mixed experience, with many guests appreciating its spacious rooms and a generally welcoming atmosphere that aims for comfort and style. It often serves as a base for groups, couples, and families seeking a stay that balances relaxation with exploration, particularly due to its convenient location. However, a significant number of reviews highlight pervasive maintenance issues and cleanliness concerns across the property, which can detract from the overall experience. The hotel frequently hosts corporate groups and events, making it a suitable option for such gatherings, though this can sometimes impact the tranquility for other guests. Guests often praise the friendly staff for their helpfulness. To enhance a stay, it is advisable to inquire about room location to avoid areas prone to noise or less appealing views, and to be prepared for a bustling environment if large groups are present, as communal areas can become crowded.

Facilities & Amenities
The hotel features a swimming pool that receives mixed feedback; while some guests find it clean and well-maintained with pleasant views, others report issues such as a lack of privacy, visible dirt, scummy water, or even a green hue, sometimes noting it is overrun by large groups. Wi-Fi connectivity is a recurring point of contention, with many guests experiencing extremely poor, slow, or unreliable service, despite the hotel advertising its availability. The air conditioning is generally free, but numerous reports indicate it is often faulty, noisy, or prone to turning off unexpectedly. The elevator system is noted for being slow and having limited capacity, with some sections of the hotel lacking lift access entirely. While a safe is provided in rooms, some guests were disappointed by the absence of a gym or other recreational facilities, despite promotional images.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is highly polarized. Many visitors praise the rooms as super clean, spacious, well-equipped, and offering a cozy vibe, with comfortable beds and plush bedding ensuring a restful sleep. Housekeeping is often described as impeccable, maintaining spotless and hygienic conditions. Conversely, a substantial number of reviews detail significant issues, including poorly maintained rooms with broken pipes, faulty switches, and even cigarette packets or ants in the bathroom. Reports of damp smells, dust, stains on linen, cockroaches, filthy floors, mould, and bad odours are frequent. Other concerns include broken toilet seats, non-functioning door locks, holes in curtains, broken armchairs, missing cupboard handles, and a lack of hot water.

Dining & Food Quality
The hotel's dining experience garners highly varied opinions. Many guests commend the delicious meals, outstanding food taste, and top-notch food quality, particularly highlighting the shahi paneer and daal makhni. Some appreciate the proper Indian food offered for breakfast. However, a significant portion of reviews describe the food quality as merely average at best, with complaints about limited variety, inconsistent taste, and dishes often appearing repeated or reheated from previous meals. The breakfast buffet specifically receives criticism for being pathetic, featuring uncooked food, no fresh juices, and items that are often cold. Some guests also noted difficulty in obtaining pure Jain food due to the prevalence of onion and garlic.

Location & Accessibility
The hotel's location is generally considered a strong positive, described as peaceful yet well-connected, allowing guests to easily explore nearby attractions. Its proximity to Candolim Beach is a major draw, with many guests noting it's within easy walking distance or just a 5-minute walk. The hotel is also conveniently situated near local markets and other popular areas, making it a good base for exploring. However, some guests have pointed out that the immediate surroundings can be less appealing, with views of local huts and what some describe as "worst scenery." Parking is a mixed topic; while some reviews mention a separate parking lot about 50 meters away, others report a lack of parking or narrow access roads.

Staff & Service
The staff and service receive highly contrasting feedback. Many guests praise the team as incredibly helpful, friendly, attentive, and welcoming, highlighting smooth check-in processes and quick assistance. Housekeeping staff are often described as sweet, polite, and efficient, ensuring rooms are spotless. However, a considerable number of reviews report instances of poor service, unprofessional behavior from front desk staff, and a perceived lack of hospitality. Guests mention issues such as being repeatedly asked to pay again despite prior payment, rude managers, dismissive attitudes, and a general unwillingness to resolve issues. Some even reported staff expecting tips or being reluctant to accommodate requests like early check-ins.

Additional Information
Several important details emerge from guest experiences. The hotel frequently hosts conferences and large groups, which can lead to communal areas like the dining hall and pool becoming overcrowded and noisy, impacting the experience for other guests. Guests should be aware that room service is not available 24 hours a day, and the hotel does not provide taxi services, requiring guests to arrange their own transportation. Furthermore, some guests noted that bottled water is charged for, and basic amenities like dental kits or shaving kits are not complimentary. A recurring point of frustration is the hotel's policy of not allowing breakfast to be taken to rooms. Some rooms, particularly in annexed buildings or rear sections, lack elevator access.