Four Points by Sheraton Hotel & Serviced Apartments, Pune

The hotel offers a memorable experience, particularly highlighted by its spacious, apartment-style rooms that provide a true home-away-from-home feel. Guests consistently praise the exceptional staff hospitality, the quality of the food, and the overall comfort and cleanliness of the accommodations. Its convenient location near key city attractions and business hubs makes it an ideal choice for staycationers seeking a relaxing urban escape, as well as business travelers looking for comfort and accessibility. Families also find the large rooms and attentive service highly suitable for their needs. To enhance your stay, it is advisable to inquire about rooms situated away from event areas to ensure a quieter experience, and be sure to explore the extensive breakfast offerings.

Facilities & Amenities
The hotel provides a range of facilities designed to enhance guest comfort and convenience. Many guests enjoy lounging by the swimming pool for refreshing dips, though some have noted occasional maintenance issues or lack of privacy. For those maintaining their fitness routines, a well-equipped gym with free weights, treadmills, and ellipticals is available. A spa is also on-site, promising relaxation and offering services like massages. The property features a banquet hall suitable for events and gatherings. While Wi-Fi is generally available, some guests have reported issues with connectivity or speed. The hotel also offers valet parking, though feedback on this service has been mixed, with some guests experiencing delays or issues with car cleanliness.

Cleanliness & Room Comfort
Guests frequently commend the cleanliness of the rooms, with many highlighting the sparkling clean washrooms and the overall well-maintained environment. The spacious rooms, often described as apartment-style with separate living areas, contribute significantly to guest comfort. Comfortable beds and high-quality linens are consistently praised, ensuring a restful sleep. However, some guests have reported issues with noise levels, including sounds from adjacent rooms, corridors, and external events, suggesting a lack of sound insulation. Recurring concerns include non-functional televisions or remotes, broken plumbing, slippery marble floors in bathrooms, and occasional sightings of mosquitoes or houseflies. Some older rooms show signs of wear, such as dirty carpets or unemptied dustbins.

Dining & Food Quality
The hotel boasts two in-house restaurants, Awadh 5 for specialty Indian cuisine and The Eatery for global buffet options. The breakfast spread receives widespread acclaim for its variety and quality, featuring live counters for items like eggs, dosas, and parathas. Many guests find the food delicious and well-prepared, with specific dishes like tandoori fish and dal khichdi receiving special mention. While the buffet generally offers ample choices, some international guests have noted limited options for foreign palates. Service in the restaurants is often described as attentive and friendly. However, a few guests have experienced slow service during breakfast or found some food items to be dry or burnt. The bar and room service are also available, with room service generally praised for its promptness and quality.

Location & Accessibility
The hotel's central location is a significant advantage, placing it in a prime spot that is highly convenient for various purposes. It is situated very close to the airport, typically just a ten-minute drive, and offers airport pick-up and drop-off services. Guests appreciate its proximity to major business parks, making it an ideal choice for corporate stays. A notable highlight is its close vicinity to a large shopping mall, often just a five-minute walk away, providing easy access to retail and entertainment. While the location is generally excellent, some guests have noted that traffic can be heavy, particularly during evening hours. Valet parking is available on-site, though some guests have found it to be expensive.

Staff & Service
The hotel's staff consistently receives high praise for their attentiveness, politeness, and friendly demeanor, often going above and beyond to ensure a comfortable stay. Guests frequently highlight the seamless check-in process and the staff's willingness to accommodate requests, including room upgrades for loyalty members. The hospitality is described as top-notch, with many instances of staff showing empathy and providing personalized assistance, such as arranging for medicines or packed meals. Housekeeping is commended for its top-notch cleaning and responsiveness. However, some guests have reported instances of slow service, particularly in the restaurant, and a few have encountered unprofessional or rude behavior from front desk staff, leading to frustrating experiences during check-in or check-out.

Additional Information
Guests should be aware that the property, while well-maintained, shows signs of being an older hotel, with some areas appearing dated. A specific hotel policy regarding dry fruits in the room being chargeable has caused confusion for some guests. There have been recurring complaints about loud music and noise pollution emanating from events and parties held at the hotel, which can disturb guests and the surrounding neighborhood. Some guests have also reported issues with Wi-Fi speed being slower than expected. The hotel has a rewards program that offers benefits like room upgrades. While the swimming pool is available, some guests have noted a lack of privacy.