Vivanta Pune, Hinjawadi

The hotel is a prominent choice for business travelers due to its strategic location within the IT hub, offering a blend of professional convenience and warm hospitality. Its spacious rooms, attentive staff, diverse dining options, and a well-equipped fitness center are frequently highlighted by guests. Ideal for business travelers seeking convenience and comfort, families on staycations or exploring nearby areas, and couples looking for a relaxing getaway, the hotel aims to cater to a broad audience. Guests should be aware of potential traffic congestion in the surrounding area, especially during peak hours, and consider requesting a non-smoking room upon arrival for a more comfortable stay.

Facilities & Amenities
The hotel offers a range of facilities, with the gym and swimming pool generally noted as well-maintained. The rooftop pool provides a refreshing experience, and the fitness center is described as well-equipped. Guests can also enjoy a relaxing massage at the on-site salon. Free Wi-Fi is available and typically reliable. However, some guests have reported issues with the air conditioning not cooling effectively or being turned off at night, and some TV screens are not clear. The hotel's policy of no bellhops means guests often manage their own luggage, which can be inconvenient. While functional, certain areas like chairs and rooftop lounge sofas show signs of age, with stairs tiles also noted as broken, suggesting a need for updates. Additionally, some rooms may have deficient plug points.

Cleanliness & Room Comfort
Most guests find the rooms spacious, modern, and generally well-equipped, with many praising their cleanliness and overall comfort. The beds are frequently described as comfortable, contributing to a restful night's sleep. Housekeeping staff consistently receive commendation for their efforts in keeping rooms spotless and tidy. However, some reviews indicate that the hotel's age is apparent, with a few rooms described as "shoddy" or "tired," and some towels feeling old. Isolated incidents of a cockroach in a room and frequent power cuts have been reported. Noise levels can be an issue, with some guests experiencing disturbances from outside or feeling as though they are under a club. Washrooms receive mixed feedback, with some appearing rundown, having slippery floors, or issues with tap placement causing water to spill.

Dining & Food Quality
The breakfast buffet is a consistent highlight for many guests, offering an excellent spread with a wide variety of options, including delicious vegetarian choices and popular live counters for items like parathas and eggs. The food quality for lunch and dinner is often praised, with guests appreciating the ability to customize dishes and the efforts of the culinary team. In-room dining is generally described as prompt and cooperative. The rooftop bar offers a pleasant ambiance and good cocktails. Despite the positives, some guests have experienced significant issues, including finding a termite in a drink and observing flies or even cockroaches on buffet tables, raising serious hygiene concerns. Service at the breakfast buffet can be chaotic and slow, with delays in refilling items and serving ordered beverages. Some find the overall breakfast spread limited or the food tasteless, lacking spices.

Location & Accessibility
The hotel boasts a good location within the IT hub of Hinjewadi, making it highly convenient for business travelers working in nearby companies. It is also situated right next to a mall, offering easy access to shopping and entertainment options. However, the surrounding area is characterized by a very busy road with uncontrolled traffic and frequent congestion, making getting in and out of the hotel tough for those self-driving. Ongoing metro work further contributes to traffic challenges. Some guests report difficulties with ride-sharing services, as the hotel's entrance is not always easily recognized, and the hotel name can be obscured by bushes. For leisure travelers, the hotel's location is considered a long way from the main Pune city, requiring an average of an hour's drive to reach central attractions or popular eateries.

Staff & Service
The staff consistently receives high praise for being friendly, helpful, polite, and attentive, often going out of their way to assist guests. Housekeeping is particularly commended for its promptness, attention to detail, and ability to keep rooms spotless. Many guests highlight the warm hospitality and the staff's genuine smiles. Specific services like arranging late check-outs, providing amenities for children, and assisting with medical needs are noted. Despite the overall positive sentiment, some guests report significant issues with the check-in process, describing it as slow with long waiting times, sometimes handled by trainees lacking senior supervision. The front desk has been criticized for not answering phone calls promptly and for a perceived lack of concern when issues are raised. There is a hotel policy of no bellhops, meaning guests often have to carry their own luggage.

Additional Information
The hotel maintains a pet-friendly policy, making it a suitable option for guests traveling with their animals. A unique aspect of the hotel's service is its policy of no bellhops, requiring guests to manage their own luggage upon arrival and departure. Guests frequently utilize external food delivery services like Zomato and Swiggy, which the hotel permits, indicating a common practice among visitors. Some guests have noted that the hotel's interiors appear tired and could benefit from renovation, reflecting its age. A mosquito problem has been reported in the lobby area, which can be an irritant. The swimming pool water is often described as too cold for comfortable use, as it is not heated. Additionally, some guests have experienced non-working irons in their rooms.