Garner Hotel Mainz By Ihg

This hotel offers a practical and convenient stay, particularly noted for its excellent value for money and strategic location near major motorways, making it an ideal choice for travelers on stopovers and business travelers attending seminars or events. Its proximity to the Mewa Arena also makes it suitable for sports fans. While some aspects of the hotel show their age, guests frequently commend the friendly staff and the comfortable beds. For those planning a visit, it's advisable to inquire about ongoing renovations to manage expectations regarding noise, and to be aware of the potential for limited parking spaces, especially during peak hours.

Facilities & Amenities
The hotel provides a range of amenities designed for convenience, though some aspects receive mixed feedback. While some rooms are equipped with a coffee machine or kettle, many guests report their absence, suggesting inconsistency or removal. Similarly, the presence of a mini-fridge varies, with several reviews noting its removal. The Wi-Fi connectivity is a point of concern for some, described as unstable and slow, particularly for video streaming. A significant recurring issue is the air conditioning, which many guests report as being broken or ineffective, leading to uncomfortably warm rooms. The hotel's bar often operates with limited hours, closing early or not being open at all, which can be inconvenient for guests seeking evening refreshments. Conference facilities are available and well-regarded for events.

Cleanliness & Room Comfort
Guest feedback on room comfort is generally positive, with many praising the comfortable beds and quality mattresses that ensure a restful sleep. Rooms are often described as spacious and well-presented, and the bathrooms are frequently noted for being clean, modern, and featuring a good shower with strong water pressure. However, cleanliness is a mixed topic, with numerous guests highlighting issues such as dirty carpets with visible stains, dust in corners, and worn or damaged furniture. Some reviews also mention stained walls and unclean windows. Noise levels are inconsistent; while some guests find the rooms quiet, others report disturbances from loud air conditioning units, hallway noise, or construction activities within the hotel, including drilling and hammering during the day.

Dining & Food Quality
The hotel's breakfast consistently receives high praise from guests, often described as good, very good, tasty, and rich, offering a wide variety of options. Guests appreciate the selection, which typically includes fresh bread and rolls, scrambled eggs, bacon, muesli, yogurt, and fruit. Some reviews specifically highlight the inclusion of Kaiserschmarren, a sweet dish. However, there are some common points of criticism, such as a single coffee machine leading to queues, occasional issues with cold food, or dirty dishes. While the breakfast buffet is generally well-regarded, the hotel's bar offers a limited menu, primarily consisting of frozen items like pizza and Flammkuchen, and does not provide a full dinner service.

Location & Accessibility
The hotel's location is highly convenient for travelers arriving by car, offering excellent access to motorways. It is situated in an industrial area and retail estate, with several fast-food establishments like McDonald's, Burger King, and KFC, as well as a large shopping center nearby. While this provides easy access to quick meals and shopping, some guests find the immediate surroundings less picturesque or "out of the way" from the city center. Mainz city center is typically a 10-15 minute drive or accessible via public transport. The hotel is particularly well-located for visitors to the Mewa Arena and the ZDF television station. Parking is available on-site but is paid and frequently described as having insufficient spaces, often becoming full, especially in the evenings, requiring guests to seek alternative parking nearby.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and attentive service. Many guests highlight the welcoming reception and the staff's willingness to assist with inquiries and issues. The check-in process is generally described as quick and efficient. However, feedback on housekeeping is mixed; while some guests commend the spotless rooms and diligent cleaning, others report instances of rooms not being cleaned, towels not being replaced, or housekeeping staff being loud or entering rooms before the official checkout time. There are isolated reports of less positive interactions, including one instance of a bar staff member being perceived as rude and another concerning a manager's approach to guests working in the lobby.

Additional Information
A significant recurring theme in guest feedback is the presence of ongoing construction or renovation work within the hotel. Many guests report experiencing loud drilling and hammering during the day, which can be disruptive, and express frustration that these renovations are often unannounced prior to arrival. Despite widespread issues with the air conditioning system being non-functional, guests note that free water is not consistently provided as compensation, and parking fees are still applied, even when the air conditioning is out of order. The hotel is generally considered to offer good value for money, though some guests feel certain amenities or services do not align with a higher star rating. The Wi-Fi is often described as unstable and slow, and the hotel bar typically closes early, limiting evening options.