Golden Chariot The Boutique Hotel

The hotel's primary draw is its proximity to the airport, making it a consideration for travelers seeking a brief overnight stay before or after flights. However, guest experiences are largely dominated by significant concerns regarding cleanliness and hygiene, with many rooms reported to be in a state of disrepair. The general consensus points to a lack of maintenance across the property, impacting everything from basic amenities to the overall comfort of the stay. While some guests found the staff helpful, others encountered unaccommodating service. The hotel is best suited for those prioritizing airport access above all else, particularly individuals needing a quick stopover. For a more comfortable experience, it is advisable to confirm room conditions upon arrival and be prepared for limited on-site services.

Facilities & Amenities
Guests frequently report a significant lack of basic amenities within the rooms, often requiring requests for items such as towels and drinking water. Many rooms are noted to have non-functional or broken features, including light switches, television remotes, and even door locks, raising concerns about security and convenience. While the hotel reportedly has digital locks, some rooms are still accessed with traditional keys, indicating inconsistent maintenance. The absence of an exhaust fan in bathrooms is a common complaint, contributing to poor ventilation. Furthermore, essential items like slippers are not provided. The hotel's Wi-Fi connectivity is also frequently cited as unreliable or non-existent, hindering guests' ability to stay connected. Overall, the available facilities are often found to be inadequate or in disrepair, impacting the comfort and functionality of the stay.

Cleanliness & Room Comfort
Guest feedback consistently highlights severe issues with cleanliness and room comfort. Many rooms are described as having a pervasive bad smell, often accompanied by visible dirt, dust, and cobwebs. Reports of torn bedspreads and dirty towels are frequent, indicating poor linen maintenance. Bathrooms are a particular concern, with mentions of unhygienic conditions, filthy toilets, mold, and even cockroaches. Issues like non-functional flushes and a lack of hot water further detract from the experience. Some rooms suffer from poor ventilation, feeling suffocating, while others have broken windows or malfunctioning air conditioning units that leak water. Guests also report mosquitoes and, in extreme cases, mice within the rooms. The overall state of maintenance is poor, with observations of broken lamps, damaged bed edges, and dirty floors, contributing to a highly uncomfortable and unsanitary environment.

Dining & Food Quality
A recurring theme in guest reviews is the complete absence of on-site dining facilities. The hotel does not feature a restaurant or a dedicated kitchen, meaning guests cannot obtain breakfast or any other meals directly from the property. This necessitates ordering food from outside or seeking dining options elsewhere, which can be a significant inconvenience, especially for those arriving late or needing quick access to meals. While some reviews mention that staff can assist with outside food delivery, the lack of in-house services is a major drawback for many. Guests should be prepared to arrange all their meal requirements independently, as the hotel provides no provisions for in-room dining or a communal dining area. This aspect of the stay is consistently noted as a major inconvenience, impacting overall comfort and planning for meals during their visit.

Location & Accessibility
While the hotel's proximity to the airport is often cited as its main advantage, its overall location receives significant criticism. Many guests describe the surrounding area as shady and difficult to locate, situated in a narrow lane that can be challenging for vehicles to access. It is often noted that the hotel is located in front of a slum, and the presence of market hawkers outside makes it nearly impossible to drive a car directly to the entrance. Guests frequently report having to walk with luggage from the main road, as cab drivers often struggle to find or reach the property. This creates considerable inconvenience for arrivals and departures, despite the hotel's relative closeness to the airport. The immediate vicinity offers limited amenities, requiring guests to travel further for services.

Staff & Service
Guest experiences with staff and service are notably mixed, though many reviews highlight significant shortcomings. While some guests commend the staff for being helpful and cooperative, others report instances of unprofessional and rude behavior, particularly from front desk personnel. Concerns include slow service for basic requests like providing water or towels, and a perceived lack of attentiveness. Some guests found the staff to be unaccommodating and dismissive when issues were raised. Housekeeping services are frequently criticized for being inadequate, with rooms often not prepared properly before guest arrival. Despite some positive mentions of individual staff members, the overall impression for many is one of poor management and a general lack of commitment to guest satisfaction, impacting the overall quality of the stay.