Astoria Greenbelt

This hotel offers a highly convenient urban stay, with its signature feature being its direct proximity to Greenbelt and other major shopping malls, making it an ideal choice for shoppers and sightseers eager to explore the city's vibrant retail and dining scene. Guests consistently highlight the exceptional friendliness and helpfulness of the staff, who go above and beyond to ensure a pleasant experience. The breakfast buffet also receives widespread acclaim for its quality and variety. While the central location is a significant draw, providing easy access to attractions and business districts, some guests note mixed experiences with room comfort, particularly regarding window availability and size. The hotel is well-suited for business travelers seeking accessibility and efficient service, as well as solo travelers and couples looking for a well-located base. To enhance your stay, it is advisable to request a room with a window upon booking, and be sure to leverage the highly accommodating staff for any assistance with transportation or local recommendations.

Facilities & Amenities
Guests find the hotel's facilities generally functional, though some areas receive mixed feedback. Most rooms are equipped with a microwave and refrigerator, which guests appreciate for convenience during their stay. The Wi-Fi connectivity is generally good, allowing guests to stay connected, though some have reported slow speeds. A notable recurring issue is the hotel's elevator, which guests frequently mention as being out of service, leading to reliance on stairs, especially for those on higher floors. While staff are often praised for assisting with luggage during these times, it remains a significant inconvenience for many. The air conditioning units are present in rooms, but some guests have found them to be noisy or less effective than desired, occasionally impacting sleep quality. Additionally, a few reviews mention issues with the TV not working or limited channels, and some report low hot water pressure in the showers, which can be a minor discomfort.

Cleanliness & Room Comfort
The hotel consistently receives high praise for its cleanliness, with housekeepers ensuring rooms are immaculate and well-maintained daily, including fresh sheets and replenished bottled water. However, guest feedback on room comfort is varied, primarily due to the room size, which many describe as small, compact, or cramped, sometimes leading to a claustrophobic feeling. A significant number of rooms lack windows or have them covered, limiting natural light and views, which can be a drawback for some. While the beds are generally found to be comfortable, some guests note they are too small for two people. The bathroom experience is mixed; some find them spacious, while others describe them as tight with limited storage, and issues like low water pressure, sewer smells, or exposed drains are occasionally reported. Noise levels can also be a concern, with thin walls allowing sounds from hallways, staff, street traffic, and even a persistent pump noise to disturb guests.

Dining & Food Quality
The dining experience at the hotel, particularly the breakfast buffet, is a standout feature and consistently receives glowing reviews from guests. Many describe it as excellent, superb, and the best they've encountered, praising its wide variety of both Filipino and Western selections, including a popular omelet bar and good coffee. Guests often find the breakfast to be of high food quality and well worth the price, with some even lingering for extra cups of coffee. While the majority of feedback is overwhelmingly positive, a few guests have expressed disappointment, describing the breakfast as average or a "bait and switch" compared to expectations, and some found specific requests like waffles with chocolate syrup were not accommodated. The in-house restaurant also offers good food, with specific dishes like Bagnet Kare-Kare and revel bars receiving positive mentions, and some guests enjoyed a complimentary merienda buffet.

Location & Accessibility
The hotel's central location is a major highlight, placing guests within immediate walking distance of Greenbelt and other prominent shopping malls like Glorietta and Ayala Center. This prime spot offers unparalleled access to a vast array of restaurants, making it incredibly convenient for dining and entertainment. Guests appreciate the proximity to essential services, with a 7/11 and drug store directly across the street. Its position within the Makati business center also makes it ideal for business travelers, and destinations like St. Luke's Global are just a short ride away. While the location is highly praised for its accessibility to everything, a significant drawback consistently mentioned by guests is the complete lack of dedicated parking at the hotel. This often leads to stressful situations, requiring guests to find and pay for expensive self-parking in nearby malls, which can be a considerable inconvenience.

Staff & Service
The hotel's staff consistently receives overwhelming praise, being described as exceptionally friendly, helpful, accommodating, and polite. Guests frequently highlight their attentive and professional demeanor, noting that many staff members remember returning guests and greet them warmly. The excellent service extends from the front desk, where guests experience quick check-in and are offered welcome beverages, to the bellboys who provide efficient luggage assistance and help arrange transportation like Grab. Housekeeping is commended for daily room cleaning and responsiveness to requests. Guests particularly appreciate the staff's willingness to go above and beyond, such as providing early check-out flexibility, offering to pack breakfast for early departures, and even surprising guests with anniversary cakes. While isolated negative comments exist regarding specific interactions, the overall consensus is that the staff's dedication to service significantly enhances the guest experience.

Additional Information
Guests should be aware that the hotel is associated with promotional events and membership offers that some visitors have found to be time-consuming and intrusive. Several reviews mention negative experiences with these promotions, particularly those related to membership, noting that they can take up significant time, often scheduled at inconvenient hours like evenings when guests have work the following day. This has, for some, negatively impacted their perception of the brand's reputation and overall quality. While the hotel aims to provide benefits through these programs, the approach to these promotional events has led to dissatisfaction among a segment of guests who feel their time is not respected or that the offers are not as beneficial as presented. It is advisable for guests to clarify the nature and time commitment of any such offers if approached.