Chermantra Aonang Resort & Pool Suite

The hotel's private pool villas are a signature feature, offering guests a luxurious and secluded experience with stunning views and comfortable accommodations. This makes the hotel particularly appealing for couples seeking a romantic getaway or families desiring spacious rooms and direct pool access. Guests frequently highlight the spacious rooms, the friendly and helpful staff, and the impressive main swimming pool as key aspects of their stay. While the location is somewhat removed from the main town, the hotel provides a convenient shuttle service, making it suitable for travelers who prefer a peaceful environment away from the bustle and those who appreciate a quiet retreat. To enhance your visit, consider renting a scooter directly from the hotel for greater mobility, and be sure to utilize the complimentary shuttle service to explore the nearby beach area, especially given the limited walking options.

Facilities & Amenities
The hotel offers a variety of appealing pool options, with many guests praising the fantastic private pool villas for their convenience and relaxation, often noting the stunning views. The main swimming pool is also a significant draw, described as large, long, and well-maintained, providing an excellent space for swimming and chilling until late. Some rooms feature direct swim-up access, allowing guests to step straight into the water from their accommodation, which is a highly appreciated convenience. While a gym is available, some guests found it to be basic in its offerings. The hotel provides free Wi-Fi that generally works well throughout the property, even supporting remote work and video calls, ensuring guests can stay connected during their stay. The presence of a bar within the resort adds to the convenience, offering accessible refreshments and a place to unwind.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is mixed. Many guests found their rooms to be spacious, modern, and generally clean, with daily cleaning and well-maintained private pools often highlighted. The beds are frequently described as super comfortable, ensuring a restful sleep. However, a notable number of reviews mention significant issues, including visible mold in air conditioners and signs of neglect in some rooms. Concerns about insects, such as mosquitoes and ants, were common, with some guests even reporting bed bugs, leading to discomfort and disrupted sleep. While bathrooms are typically large, some experienced issues with ants, drainage problems, or broken fixtures. Noise levels from the air conditioning were also mentioned as a minor disturbance by some.

Dining & Food Quality
Feedback on dining experiences, particularly breakfast, is quite varied. Most guests found the breakfast to be basic, with limited options and sometimes low quality, and noted that items were not always replenished quickly, leading to empty trays. However, some guests described the breakfast as good, varied, delicious, and fresh, appreciating the available choices. Room service is generally praised for being efficient and offering nice food. The hotel's restaurant is considered good by many, and the cocktails served are frequently highlighted as delicious. The bar is accessible, though some guests noted inconsistencies with its opening times. Vegetarian options at breakfast were often perceived as limited, which could be a consideration for some diners.

Location & Accessibility
The hotel's location is consistently described as being a bit far or secluded from the main Ao Nang beach and its bustling areas, making it unsuitable for walking due to busy roads and a lack of pedestrian paths. However, this distance contributes to a quiet and peaceful environment. A major convenience is the free shuttle service provided by the hotel to Ao Nang beach, though guests note its limited schedule, with the first departure often being late in the day and infrequent return trips. This can be inconvenient for early morning activities or late-night outings. Scooter rental is available on-site and is highly recommended by many guests for greater mobility. Taxis, Bolt, and Grab services are also options, though some found them expensive or difficult to secure from the hotel's location.

Staff & Service
The staff at the hotel consistently receive high praise for their friendliness, helpfulness, and politeness. Many guests highlight their attentive and smiling demeanor, noting how they go the extra mile to assist with questions, bookings, and special requests, such as room decorations for celebrations or extending stays. The check-in process is generally smooth. However, there are isolated reports of less positive interactions, including instances of perceived rudeness, issues with staff English proficiency, or disputes over charges for items like bathrobes. Some guests also noted a lack of luggage service upon arrival, requiring them to carry heavy bags up stairs. Despite these few concerns, the overwhelming sentiment is that the staff contribute significantly to a positive guest experience.

Additional Information
Guests should be aware that a 1000 baht deposit is typically required upon check-in, which some found was not clearly advertised beforehand. The hotel is notably pet-friendly, with a beloved resident cat often mentioned by guests. For in-room entertainment, Netflix and Amazon Prime are available for guests to use with their personal accounts. A common point of feedback is the absence of an iron in the rooms, which guests are advised to bring if needed. Some guests encountered a damage rate card in their rooms, outlining charges for broken items. Additionally, the presence of steep hills leading to some accommodations can be challenging, particularly with luggage. Early morning noise from cockerels was also noted by a few guests.