Crowne Plaza Düsseldorf-Neuss by IHG

The hotel is notably situated directly on the Rhine River, offering many guests stunning views from higher floors and direct access to scenic riverside walks, making it a memorable feature for visitors. It is frequently praised for its spacious rooms, comfortable beds, and an excellent breakfast selection. The friendly staff and overall good value are also consistently highlighted. The hotel is a suitable choice for business travelers attending events on-site, sightseers looking to explore the Düsseldorf area with good transport links, and families appreciating the room size and on-site amenities like the pool. Couples also find it a relaxing retreat with picturesque vistas. To enhance your stay, consider requesting a room on a higher floor to fully enjoy the river views, and be mindful that while the location is peaceful, accessing the city center often requires utilizing public transport or a car.

Facilities & Amenities
The hotel offers a range of facilities for guest enjoyment. The swimming pool is frequently praised for its size, cleanliness, and warmth, making it a popular feature for both adults and families. Guests also appreciate the presence of a sauna, often noting the availability of two saunas for relaxation. The fitness center is available for use, though some guests found it to be basic or too small for a comprehensive workout. While Wi-Fi is provided, feedback is mixed, with some guests experiencing slow speeds or connectivity issues, while others found it adequate. A recurring point of concern is the functionality of the elevators; many reviews indicate that often only one or two out of three are operational, leading to significant wait times, especially during peak hours. In-room amenities like coffee and tea supplies are generally present, but some guests reported issues with non-functional mini-fridges or missing coffee machines.

Cleanliness & Room Comfort
Most guests find the rooms to be spacious and generally clean, often highlighting a modern aesthetic and good overall condition. The beds consistently receive high praise for being exceptionally comfortable, ensuring a restful night's sleep for many. However, feedback on bathrooms is mixed; while some find them clean and bright with good showers, a notable number of guests describe them as dated or in need of renovation, citing issues such as slippery bathtubs used for showering, narrow showers, or visible mold in grout. Some also reported missing or empty in-room amenities like shampoo or conditioner. Noise levels are generally considered low, contributing to a quiet environment, though some guests experienced disturbances from construction noise or loud ventilation. A significant concern for many is the heating and air conditioning system, which frequently receives negative comments for rooms being too cold, heating not working effectively, or the inability to adjust or turn off the air conditioning, leading to uncomfortable temperatures and noisy operation.

Dining & Food Quality
The breakfast experience at the hotel is overwhelmingly praised by guests, consistently described as superb, extensive, and of high quality. Many appreciate the wide variety of options available, including fresh items like orange juice and a good selection of hot and cold dishes. The coffee also receives positive mentions. While most guests find the breakfast to be a highlight, some note that it can be quite expensive, and a few mentioned limited vegan options. The hotel's restaurant receives mixed reviews; some guests commend the food quality, highlighting specific dishes like burgers and asparagus as delicious, while others found the menu to be limited or the prices to be excessive for the value offered. Service in the restaurant can also be inconsistent. The bar is generally seen as a pleasant spot for drinks, with guests enjoying the cocktails and relaxed atmosphere, though some experienced slow service during busy periods.

Location & Accessibility
The hotel boasts a prime location directly on the Rhine River, providing guests with a peaceful and quiet environment ideal for relaxing walks along the waterfront. While situated outside the immediate city center, many guests appreciate the tranquility and the scenic views. Accessibility to Düsseldorf is facilitated by convenient access to public transport, with a train station and tram line within walking distance, allowing for easy travel into the city. A nearby shopping center is also within a short walk, offering additional dining and retail options. Parking is a frequently discussed topic; while ample space is often available around the hotel, including the possibility of free street parking, the hotel's own parking facilities are noted as being quite expensive. Some guests also reported issues with the parking system or finding the garage full, necessitating alternative arrangements.

Staff & Service
The staff at the hotel consistently receives high praise for their friendliness, helpfulness, and attentiveness. Many guests highlight their professional and courteous demeanor, noting that employees go out of their way to assist with requests and ensure a pleasant stay. The check-in and check-out processes are generally described as quick and efficient, though some guests reported experiencing long wait times during peak periods. While most feedback on service is positive, some guests mentioned instances of staff appearing overwhelmed or indifferent, particularly regarding issues with loyalty program benefits where staff seemed to lack the authority to provide expected perks. Housekeeping is generally seen as maintaining clean rooms, but a few reviews noted inconsistencies, such as missed replenishment of amenities or staff entering rooms without prior announcement. The hotel is also commended for its pet-friendly service, with guests appreciating the accommodation provided for their animals.

Additional Information
The hotel maintains a pet-friendly policy, with guests appreciating the provision of amenities like a pet bed, making it a welcoming option for those traveling with animals. However, some guests, particularly those with loyalty program status, expressed disappointment regarding the lack of membership benefits, such as room upgrades or welcome perks, which they typically receive at other properties within the same brand. A few guests reported disturbances due to construction noise during their stay, noting a lack of prior notification about ongoing work. There were also isolated concerns regarding security, with one guest reporting a room break-in and another advising caution with valuables during breakfast. While some areas and rooms have undergone renovations, other parts of the hotel, particularly bathrooms, are described as dated, indicating a mixed state of modernization. An unusual water bottle policy was also noted, requiring guests to obtain vouchers for additional bottles.