Excelsior

This hotel offers a charming and elegant old-world experience, distinguished by its prime seafront location directly opposite the beach and promenade. Its characterful ambiance and historical architecture make it a memorable stay for couples seeking a romantic getaway and sightseers eager to explore the city on foot. Guests frequently highlight the hotel's exceptional cleanliness, comfortable accommodations, and the consistently friendly and helpful staff. While many appreciate its traditional charm, some note that certain areas, particularly the bathrooms, are quite outdated. The hotel's proximity to the train station and various attractions makes it an ideal base for those relying on public transport. To enhance your stay, consider requesting a room on a higher floor for an unobstructed sea view, and be prepared for potential external construction noise as the promenade undergoes improvements.

Facilities & Amenities
Guests often describe the hotel as having a distinct old-fashioned charm, which extends to its facilities. The hotel features a popular bar and a pleasant outdoor terrace overlooking the sea, providing a relaxed setting for drinks and socializing. While many appreciate the traditional ambiance, some guests note the absence of modern amenities such as a dedicated fitness center or a comfortable lounge area for relaxation. There have been occasional reports of the elevator being out of service, causing inconvenience for some. Wi-Fi connectivity is generally available, though a few guests experienced intermittent issues. Rooms are equipped with a mini-fridge containing complimentary water, but the lack of an in-room kettle or coffee maker is a minor point of contention for some.

Cleanliness & Room Comfort
Guests consistently commend the hotel for its high standards of cleanliness throughout the rooms and common areas. The beds are frequently praised for being comfortable, ensuring a restful night's sleep for most visitors. However, a significant number of guests express disappointment with the bathrooms, describing them as notably outdated and in need of renovation. A recurring concern is the presence of a bathtub without a proper shower curtain or enclosure, making it difficult to shower without wetting the entire bathroom floor. While some rooms are described as spacious, others are considered a bit small. Feedback on air conditioning is mixed, with some finding it ineffective, and noise levels from outside, including street activity, garbage collection, and church bells, are occasionally mentioned, though many rooms are noted for good soundproofing. Some guests also reported stained carpeting in rooms.

Dining & Food Quality
Feedback on the hotel's dining options is varied, with many guests appreciating the convenience and quality. The breakfast buffet is generally described as good, offering a wide range of choices and fresh products. However, some guests found the breakfast to be basic for a four-star establishment, noting a lack of fresh fruit juices, limited bread variety, and sometimes cold or low-quality hot items like scrambled eggs. The hotel's restaurant receives praise for its quality cuisine and pleasant atmosphere, particularly the outdoor terrace. Most guests find the food to be very good, though some consider it expensive for the value or report issues with service, including unsmiling or tense staff, especially during busy periods. The hotel also features a popular bar where guests can enjoy drinks in a relaxed setting, often highlighting its reasonable prices and good ambiance.

Location & Accessibility
The hotel's location is consistently highlighted as one of its strongest assets, described as excellent, perfect, and central. Situated directly facing the sea and promenade, it offers immediate access to the beach and stunning views. Guests appreciate its close proximity to the train station, making arrivals and departures convenient, and its easy walkability to numerous restaurants, shops, the casino, and other local attractions. This central position allows guests to explore the city easily on foot. While the hotel does not offer on-site parking, ample paid parking facilities are available nearby, typically within a short walking distance. Some guests noted ongoing construction work on the promenade outside the hotel, which, while external, could occasionally impact accessibility or views.

Staff & Service
The hotel's staff consistently receives high praise for their friendliness, helpfulness, and professional demeanor. Guests frequently commend the reception staff for being particularly welcoming, efficient during check-in and check-out, and multi-lingual, making communication easy for international visitors. Many reviewers highlight the overall attentive and charming service provided by the team, contributing significantly to a positive guest experience. However, feedback regarding the restaurant staff is more mixed; while some guests report excellent service, others describe certain individuals as unsmiling, tense, or even unprofessional, particularly during peak times. Despite these isolated comments, the general consensus is that the hotel's personnel are dedicated to providing a high level of customer service, with housekeeping also noted for being discreet and maintaining cleanliness. The hotel's pet-friendly service is also appreciated by guests traveling with animals.