Holiday Inn Dusseldorf - Neuss By Ihg

This hotel is highly regarded for its spacious rooms and the exceptionally friendly staff who consistently create a welcoming, "home-like" atmosphere for guests. It is particularly well-suited for business travelers seeking comfort and convenience, as well as families and sightseers looking for a quiet base with good access to the surrounding areas. Guests frequently highlight the hotel's cleanliness, comfortable accommodations, and the attentive service provided by the team. To enhance your stay, it is advisable to inquire about the operational status of the recreation facilities upon arrival and to be mindful of the Wi-Fi usage limits. Utilizing the nearby public transport options is a practical tip for exploring the city.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest comfort. While there is a fitness center and a sauna, guests should note that the recreation area and sauna have, at times, been reported as temporarily out of service. Free Wi-Fi is available, though some guests have noted a data limit. The hotel provides ice machines and offers free ice cubes for convenience. While parking is available, guests have the option of utilizing the paid underground garage or finding free street parking in the vicinity. Some rooms include a refrigerator, but these are often turned off due to energy-saving policies, which can be inconvenient for guests wishing to store cold items.

Cleanliness & Room Comfort
Guests consistently praise the hotel's cleanliness and the overall comfort of the rooms. The accommodations are described as spacious, modern, and well-maintained, often featuring a comfortable bed and a sofa area for added relaxation. Many appreciate the presence of an iron and ironing board in the room. However, some guests have noted that the bathrooms can feel a bit small or outdated, with recurring comments about shower curtains and issues with water temperature fluctuations in the shower, which can range from very hot to very cold. While generally quiet, some guests have occasionally reported minor noise from plumbing or internal fans.

Dining & Food Quality
The hotel's dining options receive considerable praise, particularly the breakfast buffet. Guests consistently describe it as excellent, rich, and varied, offering a wide selection of items including hot dishes, bakery bread rolls, and fresh juices. The restaurant also garners positive feedback for its tasty dishes and appealing atmosphere, with many recommending it for dinner. The bar is noted as a pleasant spot to unwind after a busy day. While the quality of food is generally high, some guests find the breakfast to be on the more expensive side, and there have been isolated comments regarding the service pace in the restaurant.

Location & Accessibility
The hotel is situated in a quiet commercial area, offering a peaceful environment away from the city center's hustle. It boasts good highway access and a taxi stand directly in front of the building. While not in the immediate city center, guests find it conveniently located with a tram stop and bus stop within a 5 to 10-minute walk, providing easy access to Düsseldorf and the Neuss city center. A supermarket and the Rhineparkcenter are also accessible within a 20 to 30-minute walk. Parking is readily available, with options for both a paid underground garage and free street parking in the surrounding area, especially during non-business hours.

Staff & Service
The hotel's staff consistently receives glowing reviews for their exceptional friendliness, professionalism, and attentiveness. Guests frequently highlight their helpfulness and willingness to go above and beyond to ensure a pleasant stay, from the reception team to the restaurant and housekeeping staff. The check-in process is often described as quick and efficient, and staff are commended for their problem-solving abilities and personalized approach. Many guests appreciate the warm welcome and the consistent high level of service throughout their stay, contributing significantly to a positive overall experience.

Additional Information
Guests appreciate several unique amenities and policies offered by the hotel. For those traveling with bicycles, free bike storage is available in the underground garage. The hotel also provides a convenient service for storing ice packs in its freezer and offers free ice cubes around the clock. A notable point for guests is the hotel's policy of turning off in-room refrigerators due to energy-saving measures, which can impact the ability to keep personal items cool. Additionally, the free Wi-Fi is subject to a data limit, typically 1GB, which some guests find restrictive for longer stays or heavier usage.