Holiday Inn Nürnberg City Centre by IHG

This hotel offers a highly central location within the old town, making it an excellent base for exploring the city's attractions and Christmas markets on foot. Guests frequently highlight the spacious and clean rooms, which provide a comfortable stay. It is particularly well-suited for families due to its generous room sizes and kid-friendly amenities, and for sightseers who appreciate being close to historical sites and public transport. While the immediate surroundings can be lively in the evenings, the hotel itself maintains a generally quiet atmosphere. To ensure a peaceful night, guests might consider requesting a room that does not face the street, and those traveling with children should be mindful of the vibrant nature of the nearby area.

Facilities & Amenities
The hotel provides convenient underground parking, though some guests note the spaces can be tight and limited, especially for larger vehicles. Inside, guests can enjoy a fitness center equipped with cardio equipment and a sauna, offering options for relaxation and exercise. While the Wi-Fi generally receives positive remarks for its strength and reliability, a few guests experienced slow connectivity or frequent disconnections in certain areas. The hotel also features elevators, though some have been noted to be slow or occasionally out of order, leading to longer wait times. Rooms are equipped with kettles for tea and instant coffee, and some bathrooms boast the comfort of heated floors.

Cleanliness & Room Comfort
Guests consistently praise the cleanliness and overall comfort of the rooms, often describing them as spacious, modern, and well-maintained. The beds are frequently highlighted as very comfortable, though some guests noted that "king-size" beds were sometimes two single mattresses pushed together, which could be less comfortable. Feedback on pillows is mixed, with some finding them soft and comfortable, while others desired firmer options. Rooms are generally quiet, but some guests reported street noise or disturbances from nearby clubs, particularly on lower floors or facing the street. Amenities like bathtubs are appreciated, though minor issues such as non-functional air conditioning or occasional mold in bathroom grout have been mentioned.

Dining & Food Quality
The breakfast at the hotel receives widespread acclaim for its excellent quality and wide variety of options, including local specialties like Nuremberg sausages. Guests appreciate the comprehensive buffet, which often includes an egg station for freshly prepared items. The coffee is generally well-regarded, though some guests noted long queues at the coffee machines during peak times. The hotel also features a restaurant and bar that offer a good selection of food and drinks, including well-made cocktails. The staff in the dining areas are frequently commended for their friendliness and efficiency, contributing to a pleasant dining experience.

Location & Accessibility
The hotel boasts an excellent central location within the old town, making it highly convenient for exploring Nuremberg. Many popular attractions, including the Christmas markets, are within easy walking distance. It is also well-connected to public transportation, with the metro station just a short walk away, providing direct access to the train station and the airport. While the immediate vicinity is vibrant and can be noisy in the evenings, particularly towards the city wall, many guests found the hotel's location safe and did not feel it negatively impacted their stay. Parking is available in an underground garage directly beneath the hotel, offering convenience for guests arriving by car.

Staff & Service
Guest feedback on the staff and service is varied but generally positive, with many highlighting the friendly and helpful demeanor of the team. Numerous reviews commend the staff for their attentiveness and willingness to assist with requests, contributing to a welcoming atmosphere. The check-in process is often described as quick and efficient, though some guests experienced longer wait times during busy periods. However, a few guests reported instances of unhelpful or inflexible staff, particularly concerning booking changes or specific issues. Housekeeping is generally praised for maintaining clean rooms, though occasional oversights or attempts to enter rooms despite "do not disturb" signs have been noted.

Additional Information
The hotel offers wheelchair-accessible rooms with spacious layouts, though some guests noted that the bed height might be a bit high and certain grab bars in the bathroom were positioned inconveniently. The sink in these rooms may also not be fully accessible for all wheelchair users, and assistance might be needed for the shower. For members of the rewards program, the hotel generally recognizes status, with some guests receiving benefits such as points or food and beverage credits. However, some guests have reported issues with the hotel's cancellation policy, finding it inflexible even in unforeseen circumstances, and a few instances of billing discrepancies have been mentioned, requiring follow-up for refunds.